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Second Chance Remote Jobs in Decatur, GA (NOW HIRING)

Assuranceamerica

Customer Experience Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...

Assuranceamerica

Customer Experience Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...

Assuranceamerica

Customer Experience Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...

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All JobsSecond Chance Remote JobsSecond Chance Remote Jobs in Decatur, GA

Second Chance Remote information

What is the difference between Second Chance Remote vs Customer Service Representative?

AspectSecond Chance RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; training provided
Work EnvironmentRemote, home-basedRemote or in-office, customer-facing
Industry UsageEmployers seeking second chance employment candidatesCustomer service across various industries
Common Search IntentJobs for individuals with background challengesCustomer support roles

Second Chance Remote and Customer Service Representative roles often require similar credentials and work environments. However, Second Chance Remote specifically targets candidates with past background challenges, offering remote opportunities in customer service. While both roles involve communication skills, Second Chance Remote emphasizes providing employment opportunities for those seeking a second chance, whereas Customer Service Representatives may have broader eligibility criteria.

What are the key skills and qualifications needed to thrive in a second chance remote position, and why are they important?

To thrive in a second chance remote position, you generally need a high school diploma or GED, basic computer literacy, and a willingness to learn. Familiarity with remote collaboration tools like Zoom, Microsoft Teams, and cloud-based platforms is often required. Strong communication, self-motivation, and reliability help candidates stand out and build trust with employers. These skills are important because they demonstrate your ability to contribute productively and responsibly in a remote work environment, regardless of your background.

What are Second Chance Remote jobs?

Second Chance Remote jobs are employment opportunities offered by companies that are open to hiring individuals with criminal records or those seeking a fresh start after past mistakes. These jobs are typically remote, meaning you can work from home or anywhere with internet access. Employers offering second chance opportunities believe in giving people the ability to rebuild their lives, often providing support, training, and flexible positions. Such roles can range from customer service and data entry to IT and creative work. Second chance remote jobs help break down the barriers to employment for those with non-traditional backgrounds.

What unique challenges might I encounter when working in a Second Chance Remote role, and how can I overcome them?

Second Chance Remote roles often involve supporting individuals with prior barriers to employment, such as past incarceration or significant career gaps. You may encounter challenges such as building trust with clients, navigating complex personal situations, and balancing empathy with accountability. Overcoming these challenges requires strong communication skills, patience, and a commitment to fostering a supportive, nonjudgmental environment. Collaboration with social services, employers, and team members is essential to provide comprehensive support and help clients succeed in their roles.
What are popular job titles related to Second Chance Remote jobs in Decatur, GA? For Second Chance Remote jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Second Chance Remote jobs in Decatur, GA look for? The top searched job categories for Second Chance Remote jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Second Chance Remote jobs? Cities near Decatur, GA with the most Second Chance Remote job openings:
Second Chance Remote jobs near you
Health Care Customer Service Representative

Health Care Customer Service Representative

State Collection Service

Atlanta, GA • Remote

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools.

  • Responds to requests for information by patient or account holders in a professional, thorough, and explainable manner.

  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate.

Job description

Description

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.


**Veterans and Military Spouses Encouraged to Apply**


Duties include but are not limited to:

  • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
  • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate
  • Follows client-specific protocols and policies when carrying out duties
  • Investigates and responds to client enquiries as needed
  • Enters and monitors payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

  • 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills. The ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
  • Bilingual candidates will provide additional support for bilingual calls

Internet Requirements: The minimum internet speed requirements for remote work are as follows:

  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.


Wage:

  • Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
  • Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

We Offer a Comprehensive Benefits Package:

  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of all post offer processing.


Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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