... and seasonal cycles. * Serve as the primary escalation point for complex loan files, exception ... Experience with process automation, robotic process automation (RPA), or AI-driven underwriting ...
... and seasonal cycles. * Serve as the primary escalation point for complex loan files, exception ... Experience with process automation, robotic process automation (RPA), or AI-driven underwriting ...
ServiceNow Application Development Engineer, OpsTech Solutions , Ops Tech Solutions Delivery
Austin, TX · On-site
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow Application Development Engineer, OpsTech Solutions , Ops Tech Solutions Delivery
Austin, TX · On-site
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
$53.50 - $73.50/hr
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
$53.50 - $73.50/hr
... process automation You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Sr ServiceNow Application Development Engineer, Ops Tech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Sr ServiceNow Application Development Engineer, Ops Tech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng II, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow App Dev Eng II, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Sr ServiceNow Application Development Engineer, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Sr ServiceNow Application Development Engineer, OpsTech Solutions
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow Application Development Engineer, OpsTech Solutions , Ops Tech Solutions Delivery
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
ServiceNow Application Development Engineer, OpsTech Solutions , Ops Tech Solutions Delivery
Austin, TX · On-site
$53.50 - $73.50/hr
... process automation. You will need to work with non-technical and technical teams to translate ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Director of Warehouse Operations
$150K - $175K/yr
... process improvements, enhance WMS/ERP functionality, and implement automation and AI-driven ... Prior experience with seasonal business operations * Prior experience working with WMS and ERP ...
Quick apply
Director of Warehouse Operations
$150K - $175K/yr
... process improvements, enhance WMS/ERP functionality, and implement automation and AI-driven ... Prior experience with seasonal business operations * Prior experience working with WMS and ERP ...
Director of Warehouse Operations
$150K - $175K/yr
... process improvements, enhance WMS/ERP functionality, and implement automation and AI-driven ... Prior experience with seasonal business operations * Prior experience working with WMS and ERP ...
Director of Warehouse Operations
$150K - $175K/yr
... process improvements, enhance WMS/ERP functionality, and implement automation and AI-driven ... Prior experience with seasonal business operations * Prior experience working with WMS and ERP ...
... and seasonal demand readiness to minimize out-of-stock risk. * Systems Integration & Automation ... Orders are processed accurately and on time, with minimal manual intervention * Marketplace ...
Quick apply
... and seasonal demand readiness to minimize out-of-stock risk. * Systems Integration & Automation ... Orders are processed accurately and on time, with minimal manual intervention * Marketplace ...
... automation platforms, liquid handlers, and PCR-based production processes. In addition, this role ... and seasonal staff working in the lab. Workload and Assignment Coordination • Coordinate ...
... automation platforms, liquid handlers, and PCR-based production processes. In addition, this role ... and seasonal staff working in the lab. Workload and Assignment Coordination • Coordinate ...
... automation platforms, liquid handlers, and PCR-based production processes. In addition, this role ... and seasonal staff working in the lab. Workload and Assignment Coordination • Coordinate ...
... automation platforms, liquid handlers, and PCR-based production processes. In addition, this role ... and seasonal staff working in the lab. Workload and Assignment Coordination • Coordinate ...
Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption ... Understanding of core Salesforce concepts, including the data model, automation (flows and process ...
Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption ... Understanding of core Salesforce concepts, including the data model, automation (flows and process ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
... decommission processes additionally creating automation to allow reducing the time involved in ... as seasonal or temporary employment. The benefits that generally apply to regular, full-time ...
Seasonal Process Automation information
What is the difference between Seasonal Process Automation vs Seasonal Data Analyst?
| Aspect | Seasonal Process Automation | Seasonal Data Analyst |
|---|---|---|
| Required Credentials | Technical certifications in automation tools, programming skills | Degree in data analysis, statistics, or related field |
| Work Environment | Manufacturing, logistics, or retail settings during peak seasons | Office or remote, analyzing seasonal data trends |
| Employer & Industry Usage | Manufacturers, retailers, logistics companies during seasonal peaks | Retailers, e-commerce, marketing firms during seasonal campaigns |
Seasonal Process Automation focuses on implementing automation solutions to streamline seasonal workflows, while Seasonal Data Analysts interpret seasonal data to inform business decisions. Both roles support seasonal business needs but differ in technical focus and daily tasks.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 15 days ago
Cognizant rating
7.4
Based on 85 frontline employees who took The Breakroom Quiz
52nd of 72 rated business consultants
Job description
As a Director, Mortgage Operations, will lead and oversee the end-to-end mortgage operations in US and near shore locations, spanning loan origination processing, underwriting support, closing, funding, and post-closing/quality control. This role is responsible for driving operational efficiency, ensuring regulatory compliance, managing a high-performing team, and delivering an exceptional borrower and business partner experience. The Director will partner closely with sales, underwriting, compliance, technology, and executive leadership to scale operations, improve turn times, and manage risk across the mortgage lifecycle.
In This Role, You Will:
Operational Leadership
- Direct and oversee daily mortgage operations, including processing, underwriting coordination, closing, funding, shipping, and post-closing/quality control functions.
- Establish and manage operational goals, KPIs, and SLAs to ensure loans are processed accurately, compliantly, and within targeted turn times.
- Design and continuously improve workflows, staffing models, and technology usage to increase throughput, reduce cycle time, and lower cost per loan.
- Oversee capacity planning and volume forecasting to align staffing and resources with pipeline demand across purchase, refinance, and seasonal cycles.
- Serve as the primary escalation point for complex loan files, exception handling, and operational bottlenecks.
Team Management
- Build, lead, mentor, and develop a team of operations managers, processors, closers, and post-closing/QC staff located in the Dallas market.
- Set clear performance expectations, conduct regular coaching and performance reviews, and drive accountability across the team.
- Lead recruiting, onboarding, and training efforts to support team growth and skill development as volume scales.
- Foster a culture of ownership, collaboration, and continuous improvement within the operations team.
Compliance & Risk Management
- Ensure all mortgage operations comply with federal, state, and investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA, USDA, TRID, RESPA, ECOA, HMDA).
- Partner with Compliance and Legal teams to monitor regulatory changes and implement updated policies and procedures.
- Oversee internal quality control processes and support external audits, investor reviews, and regulatory examinations.
- Identify, assess, and mitigate operational risk, including fraud indicators, data integrity issues, and process gaps.
Cross-Functional Collaboration
- Partner with Sales/Production leadership to align on pipeline management, borrower experience, and loan officer support.
- Help with sales campaigns to generate new revenue streams including involving oneself in client pitches, new business solicitation across clients and contribute to deal closure
- Collaborate with Underwriting and Credit Risk teams to streamline handoffs and resolve conditions efficiently.
- Work with Technology/IT teams to evaluate, implement, and optimize loan origination systems (LOS) and automation tools.
- Report operational performance, trends, and improvement initiatives to senior leadership and executive stakeholders.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an Hybrid position requiring 3 days per week in our Dallas, Texas office.
The working arrangements for this role are accurate as of the date of posting. This may change based on business and client requirements. Rest assured, we will always be clear about role expectations.
What You Need to Have to Be Considered
- Bachelor's degree in Business, Finance, Real Estate, or a related field, or equivalent professional experience.
- 20+ years of progressive experience in residential mortgage operations, including processing, underwriting support, closing, funding, and post-closing functions.
- 5+ years of leadership experience managing large-scale mortgage originations teams of 200+ employees.
- Deep knowledge of mortgage regulations, investor guidelines, and secondary market requirements, including Fannie Mae, Freddie Mac, FHA, VA, TRID, and RESPA.
- Proven success driving operational transformation, improving cycle times, managing high loan volumes, and utilizing loan origination systems such as Encompass, Calyx, or LendingQB.
These Will Help You Stand Out
- Master's degree (MBA) or relevant industry certifications (e.g., CMB - Certified Mortgage Banker).
- Experience managing multi-site or hybrid mortgage operations teams.
- Experience with process automation, robotic process automation (RPA), or AI-driven underwriting/processing tools.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Compensation & Benefits
The annual base salary for this position is between $185,000 - $200,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Competitive base salary plus performance-based bonus.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company match.
- Paid time off and company holidays.
- Professional development and growth opportunities within a growing mortgage operations organization.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
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