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Seasonal Enrollment Service Representative Jobs (NOW HIRING)

Public Partnerships | PPL

Enrollment Specialist

Enrollment Specialist Public Partnerships LLC supports individuals with disabilities or chronic ... representative and provider roles and responsibilities for participation in self-directed services ...

Seastreak

Customer Service Rep (Seasonal)

Oak Bluffs, MA · On-site

$19.50 - $26.25/hr

Seasonal Customer Service Representative Seastreak, and its expanding fleet of High-Speed State of The Art Catamaran ferries, operates seasonally out of New Bedford with services to Martha's Vineyard ...

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Seasonal Enrollment Service Representative information

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How much do seasonal enrollment service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for seasonal enrollment service representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Seasonal Enrollment Service Representative vs Customer Service Representative?

AspectSeasonal Enrollment Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on enrollment processesHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall centers, insurance or benefits companies, seasonal peaksRetail, telecom, banking, various industries
Employer & IndustryInsurance, health plans, benefits providersMultiple industries including retail, finance, tech
Search & Comparison IntentFocus on seasonal enrollment periods, specific industry rolesGeneral customer support, ongoing service roles

The Seasonal Enrollment Service Representative primarily handles enrollment tasks during specific periods, often in insurance or benefits industries, requiring specialized training. Customer Service Representatives provide ongoing support across various industries, focusing on general customer needs. While both roles involve customer interaction, the seasonal role is temporary and enrollment-focused, whereas the customer service role is continuous and broad.

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Seasonal Enrollment Service Representative jobs near you
Infographic showing various Seasonal Enrollment Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.

Annual Enrollment Client Service Rep I

Empyrean Services

Houston, TX • On-site

$15.25 - $20.75/hr

Other

Re-posted 7 days ago

Job description

Annual Enrollment Customer Service Representative

The Annual Enrollment Customer Service Representative provides high quality client and member focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. AE CSR's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. This requires effective oral communication skills with internal and external customers. AE CSR's handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.

Essential responsibilities:

  • Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
  • Research and respond to enrollment issues.
  • Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
  • Receive, distribute and/or own tasks including resolution and appropriate customer support.
  • Effectively document and track contacts with participants, clients and vendors.
  • Ensure all interactions with customers (both internal and external) are professional and courteous.
  • Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
  • Educate participants, clients and others on self-service options.
  • Assist in preparation of daily, weekly or monthly reports.
  • Update member data including dependents, change of addresses, etc., ensuring data integrity.
  • Completes tasks, generates letters and files associated paperwork.
  • Effectively interact with all team members for purpose of resolving participants' or clients' needs.
  • Special projects and other duties as assigned.

Operations:

  • Generate reports and complete projects in conjunction with Team or Client Services.
  • Assist with customer tours or audits as requested.
  • Utilize computer systems and reports to support customer needs.
  • Assist with account transition and training requirements.
  • Complete Customer correspondence, surveys, and mailers related to Client Services initiatives as requested.
  • Receive and resolve participant questions in coordination with the Administration Team.
  • Handle account changes such as benefit level, plan selection, consolidations.
  • Ensure data integrity.
  • Other duties as assigned.

Qualifications:

  • Successful candidates must demonstrate a strong customer service focus.
  • Effective verbal and written communication skills.
  • Attention to detail and accuracy.
  • Analytical skills.
  • Positive, helpful approach to problem solving.
  • Excellent listening and probing skills.
  • Intermediate skills in Microsoft Office Suite including Excel.
  • Above average keyboarding skills.
  • Attendance Requirements - Excellent attendance and punctuality are essential. Must be available to work any 8 hour shift anytime between 7:00am - 8:00pm, Monday through Friday. Customer Service Representatives benefit from several weeks of paid training, which must be completed with no absences.

Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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