Job OverviewCustomer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative, you will act as the liaison between AlysEdwards and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.DutiesWork cooperatively in team environmentGreet and assist customers with selections and follow-through on their ordersEnter orders, follow-up on back-orders, invoice orders, and follow proper pick-up proceduresFind resolutions for out-of-stock issuesAnswer phone inquiries Provide freight quotes to clientsAssist outside sales representatives with stock checks, pricing, and processing ordersProcess P/O's Gain knowledge of all new product linesDevelop basic understanding of design and colorResolve customer service issuesMultitask and prioritize work through effective time managementMaintain a neat and organized workspaceWork within the framework of the company's defined policies, procedures, goals, and directives. Any other duties required of the position Minimum QualificationsHigh School Degree or equivalentExcellent email and computer skillsAbility to lift up to 65 lbs.Positive attitudePolished appearanceExcellent and professional phone skillsExcellent verbal English communication skills Prior customer service experience is a plusBilingual in Spanish a plusDetail-orientedSelf-motivated and proactivePossess a flexible work scheduleDemonstrate integrity, professionalism, and perseverance
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