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Head Customer Service Representative Jobs in Riverside, CA

Lancesoft

Customer Service Representative

Brea, CA · On-site

$20 - $22.50/hr

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

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All JobsHead Customer Service Representative JobsHead Customer Service Representative Jobs in Riverside, CA

Head Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do head customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for head customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What is the difference between Head Customer Service Representative vs Customer Service Supervisor?

AspectHead Customer Service RepresentativeCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages key accountsSupervises daily team operations, handles escalations, trains staff
Required CredentialsCustomer service experience, leadership skills, sometimes a degree in business or related fieldCustomer service experience, leadership skills, often a related degree
Work EnvironmentStrategic planning, high-level meetings, cross-department collaborationTeam management, direct customer interactions, shift supervision

The Head Customer Service Representative focuses on strategic leadership and managing key accounts, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require customer service experience and leadership skills, but the Head role is more strategic and less involved in direct customer contact.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where representatives aim to acknowledge a customer within 10 seconds, respond to inquiries within 5 minutes, and resolve issues within 3 hours or days, depending on the context. For a Head Customer Service Representative, understanding these benchmarks helps ensure timely and effective service delivery, which is critical for maintaining customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Head Customer Service Representative typically earns less than $4,000 weekly, but some high-level or specialized roles in sales, real estate, or certain sales management positions can reach or exceed that amount without requiring a degree. These roles often rely on experience, sales skills, and performance-based commissions or bonuses. High earnings in such jobs usually depend on individual performance and industry demand.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and processes.
What are the most commonly searched types of Customer Service Representative jobs in Riverside, CA? The most popular types of Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Head Customer Service Representative jobs? Cities near Riverside, CA with the most Head Customer Service Representative job openings:
Head Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Advanced Medical Supply

Irvine, CA

$17.25 - $23.25/hr

Full-time

Re-posted 8 days ago

Job description

About the Customer Service Representative Position

As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities
  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
  • [1+] years of Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability
Employment Type: FULL_TIME

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