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How much do seasonal customer representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for seasonal customer representative in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is a seasonal customer representative?

Seasonal Customer Representatives are temporary employees hired by companies during busy periods, such as holidays or peak sales seasons, to assist with customer service tasks. Their responsibilities typically include answering customer inquiries, processing orders, handling returns or complaints, and providing general support to ensure a positive customer experience. These roles require strong communication skills and the ability to work efficiently in a fast-paced environment. Seasonal positions can sometimes lead to permanent roles, depending on company needs and employee performance.

What are the key skills and qualifications needed to thrive as a seasonal customer representative?

To thrive as a Seasonal Customer Representative, you need strong customer service skills, effective communication abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and digital communication tools is often required. Patience, adaptability, and a positive attitude are crucial soft skills for handling high volumes of customer interactions and resolving issues efficiently. These competencies ensure excellent customer experiences, boost satisfaction, and help companies successfully manage peak seasonal demand.

What are some typical challenges faced by seasonal customer representatives during peak periods, and how can they effectively manage them?

Seasonal Customer Representatives often experience high call volumes and increased customer inquiries during peak times, such as holidays or sales events. This can make time management and maintaining a positive attitude challenging. To succeed, representatives should prioritize clear communication, practice patience, and use available resources like internal knowledge bases or escalation procedures. Building strong teamwork with colleagues and seeking support from supervisors can also help manage workload and stress effectively.

What is the difference between Seasonal Customer Representative vs Customer Service Associate?

AspectSeasonal Customer RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentTemporary, seasonal settings like retail, holiday, or peak periodsYear-round retail or service locations, call centers
Employer & IndustryRetail, hospitality, e-commerce during peak seasonsRetail stores, call centers, service industries
Search & Comparison IntentFocus on seasonal roles, temporary employmentLong-term or permanent customer service roles

Seasonal Customer Representatives typically work during peak seasons for temporary periods, focusing on high-volume customer interactions. Customer Service Associates usually hold ongoing, year-round positions providing consistent support. Both roles require similar skills and training but differ mainly in duration and seasonal demand.

What cities are hiring for Seasonal Customer Representative jobs?

Cities with the most Seasonal Customer Representative job openings:

What are the most commonly searched types of Customer Representative jobs?

The most popular types of Customer Representative jobs are:

What states have the most Seasonal Customer Representative jobs?

States with the most job openings for Seasonal Customer Representative jobs include:

What are popular job titles related to Seasonal Customer Representative jobs?

For Seasonal Customer Representative jobs, the most frequently searched job titles are:

Seasonal Customer Representative jobs near you

Seasonal Part Time Customer Support Representative

San Francisco, CA • On-site

Giftly
Internet and IT • 11 - 50 employees
Learn more about Giftlyexternal

$25/hr

Other

Posted 2 days ago

New

Job description

Seasonal Customer Support Representative


Location: Remote — U.S.

Employment: Seasonal, Part-Time

Schedule: Approximately 20 hours/week

Season: November through February

Pay: $25/hour


About the Role

Giftly is looking for Seasonal Customer Support Representatives to join our team during our busiest time of year.

You'll help customers through email, phone, and chat, answering questions, troubleshooting common issues, and making sure customers get timely, helpful responses.

This is a great fit for someone who communicates clearly, enjoys solving problems, and is comfortable working independently in a fast-paced remote environment.


Please note the schedule before applying:

Giftly operates 24/7, and customer volume increases significantly during the holiday season. Seasonal representatives will work approximately 20 hours per week on a rotating schedule that may include evenings, weekends, holidays, and overnight hours.

Schedules may vary from week to week based on customer volume. Flexibility outside of traditional Monday–Friday business hours is strongly preferred.


What You'll Do

  • Respond to customer inquiries through email, phone, and chat.
  • Provide friendly, clear, and efficient customer support.
  • Troubleshoot and resolve common customer issues using established processes and internal resources.
  • Help customers with gift delivery, redemption, virtual cards, account verification, and other common questions.
  • Identify when an issue requires additional review and escalate it to the appropriate team member.
  • Categorize customer inquiries accurately.
  • Identify and consolidate duplicate inquiries.
  • Monitor support queues and prioritize inquiries approaching our 24-hour response target.
  • Adapt between email, phone, and chat based on where customer demand is highest.
  • Communicate recurring customer issues or trends to the core support team.


What We're Looking For

  • Strong written and verbal communication skills.
  • Excellent attention to detail.
  • Good judgment and problem-solving skills.
  • Comfortable communicating with customers by phone as well as in writing.
  • Experience in escalations a plus
  • Able to remain patient and professional with frustrated or confused customers.
  • Comfortable learning new systems and following documented processes.
  • Able to work independently and manage priorities without constant supervision.
  • Reliable internet connection and a quiet environment appropriate for customer phone calls.
  • Availability for approximately 20 hours per week throughout the seasonal period.
  • Bonus points: Experience in fraud prevention, transaction review, payments, or fintech is a plus. This is primarily a customer support role, but team members with relevant experience may be cross-trained to assist our fraud team.


Previous customer support experience is preferred, particularly experience supporting customers through email, phone, or chat, but we're most interested in candidates who demonstrate excellent communication, reliability, judgment, and a willingness to learn.


What Success Looks Like

You'll be successful in this role if you can quickly learn our most common customer issues, resolve them accurately and efficiently, recognize when something needs to be escalated, and help us ensure customers receive a meaningful response within 24 hours.

Because this is a seasonal position, we're particularly looking for people who can learn quickly, be dependable during our busiest weeks, and comfortably move between different support channels as customer needs change.


Apply