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Scratch Ice Cream information

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$14

$18

How much do scratch ice cream jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for scratch ice cream in the United States is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.59 per hour, depending on experience, location, and employer.

What is the difference between Scratch Ice Cream vs Ice Cream Maker?

AspectScratch Ice CreamIce Cream Maker
Required CredentialsFood safety certification, culinary skillsBasic kitchen skills, sometimes food safety knowledge
Work EnvironmentCommercial kitchens, ice cream shopsHome kitchens, small-scale production
Industry UsageProfessional ice cream productionPersonal or hobbyist ice cream making
Common Search IntentProfessional ice cream creationHome ice cream recipes and equipment

Scratch Ice Cream involves professional techniques, certifications, and commercial environments, focusing on large-scale or artisanal production. Ice Cream Maker typically refers to home appliances or hobbyist activities, requiring less formal credentials. Understanding these differences helps clarify career paths and equipment choices in the ice cream industry.

What are some common challenges faced by team members at a scratch ice cream shop, and how can they be overcome?

Team members at a scratch ice cream shop often encounter challenges such as maintaining product consistency, managing high customer volume during peak hours, and adhering to strict food safety standards. Overcoming these challenges involves strong communication, attention to detail, and teamwork. Staff typically receive thorough training on recipes and equipment, and supportive team structures help everyone stay organized and efficient during busy shifts. A collaborative environment and a willingness to learn make it easier to address issues quickly and provide excellent customer service.

What is Scratch Ice Cream and what do they do?

Scratch Ice Cream is a company that produces artisanal, small-batch ice cream using high-quality, local ingredients. They are known for their unique and creative flavors, often inspired by seasonal ingredients and community collaborations. Scratch Ice Cream operates scoop shops and distributes their products to local markets and restaurants. Their focus is on making ice cream from scratch, without artificial flavors or preservatives, to provide a fresh and flavorful experience for their customers.

What are the key skills and qualifications needed to thrive as an Ice Cream Maker at Scratch Ice Cream, and why are they important?

To thrive as an Ice Cream Maker at Scratch Ice Cream, you need knowledge of food safety, recipe preparation, and experience in a commercial kitchen or food production setting. Familiarity with industrial ice cream machines, mixers, and inventory management systems is often required. Attention to detail, creativity, and teamwork are valuable soft skills for ensuring product quality and innovation. These skills are vital for consistently producing high-quality ice cream, maintaining safety standards, and contributing to a positive team environment.
More about Scratch Ice Cream jobs
What states have the most Scratch Ice Cream jobs? States with the most job openings for Scratch Ice Cream jobs include:
What job categories do people searching Scratch Ice Cream jobs look for? The top searched job categories for Scratch Ice Cream jobs are:
Scratch Ice Cream jobs near you
Infographic showing various Scratch Ice Cream job openings in the United States as of June 2026, with employment types broken down into 48% Full Time, 51% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $30,461 per year, or $14.6 per hour.

Ice Cream Shop Manager

New City Microcreamery

Chestnut Hill, MA • On-site

$60K/yr

Full-time

Medical, PTO

Posted 13 days ago

Job description

DESCRIPTION
Ice Cream Shop Manager
Salary: $60,000/year • Full-Time • Reliable transportation required
Here at New City Microcreamery, we believe that above all else, it's the people who matter most. People believed in us once upon a time, and that's why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and we're searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston area-supporting both our scoopers and the continued growth of the New City brand.
Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!
  • Do You...Want to work for a local industry leader with a best-in-class culinary and hospitality brand?
  • Have a passion for creating vibrant, memorable guest experiences?
  • Possess the vision and drive to build, mentor, and inspire great teams?
  • Have excellent attention to detail and enjoy taking on challenges?
  • Think creatively, stay curious, and push for continuous improvement?
  • Refuse to accept mediocrity and want to grow your leadership career as we grow?

If so-we'd love to meet you.
Position Overview
The Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.
Reliable transportation is required, as this role travels regularly between stores.
Key Responsibilities
Lead & Inspire Hospitality
Deliver warm, memorable guest interactions and champion best-in-class service across all locations.
Motivate & Mentor
Coach, teach, and develop team members to reach their fullest potential.
Drive Financial Performance
Support each store in building sales, managing costs, inventory counts, and maximizing profitability.
Foster an "Of Service" Culture
Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.
Uphold Genuine Excellence
Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.
Requirements
  • 3-5 years of experience in a hands-on, fast-paced, high-volume environment
  • Previous management, supervisor, or team-lead experience
  • Reliable transportation (required)
  • Experience mentoring and training hourly team members
  • Strong communication skills with the ability to resolve conflict and provide clear direction
  • Ability to work a flexible schedule, including nights and weekends
  • Restaurant experience preferred, but not required

Career Advantages
  • Opportunity to expand management experience as New City continues to grow
  • Competitive salary with annual bonus opportunities
  • Comprehensive benefits, including Medical Insurance options
  • Paid time off, paid holidays, and paid training
  • Employee meal benefits
  • Referral program
  • Two company-wide staff outings each year
  • Clear path for advancement within a growing local brand

Work Environment
  • Multi-location oversight of New City Microcreamery scoop shops
  • Family-friendly, student-friendly, community-oriented atmosphere

About New City Microcreamery
Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogen-creating our signature smooth, airy texture with tiny ice crystals. It's a unique process, a culinary show, and the heart of our creativity.
Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew... and yes, free Wi-Fi. We're committed to elevating hospitality and enriching the communities we serve.
If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.
REQUIREMENTS
  • Previous management or lead experience
  • 3-5 years of experience in a hands-on, fast-paced, high-volume environment
  • Reliable transportation
  • Experience mentoring and training hourly team members
  • Strong communication skills with the ability to resolve conflict and provide clear direction
  • Ability to work a flexible schedule, including nights and weekends
  • Restaurant experience preferred, but not required

Here at New City, we feel that above all else, it's the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.

Apply