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Scaled Customer Success Manager Jobs in Silver Spring, MD

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year -- and beyond ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

nitra

Customer Success Manager

Washington, DC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

iCIMS

Customer Success Manager

Washington, DC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Us ICIMS is a leading enterprise hiring platform that combines the scale and reliability of ... Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

Alloy

Senior Customer Success Manager

Washington, DC · On-site

  • Retirement

  • PTO

... scale Customer Success across the company. You will understand their needs and priorities ... Manage a portfolio of ~10-20 Mid-Market and Enterprise customers, serving as the primary point of ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

We build technology that helps contractors work smarter, scale faster, and deliver better ... We are searching for an Customer Success Manager to join our all-star Sales team working with ...

nitra

Customer Success Manager

Washington, DC · Hybrid

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year -- and beyond ... A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a ...

Alloy.ai

Senior Customer Success Manager

Washington, DC · On-site

  • Retirement

  • PTO

... scale Customer Success across the company. You will understand their needs and priorities ... Manage a portfolio of ~10-20 Mid-Market and Enterprise customers, serving as the primary point of ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

... scale Customer Success across the company. You will understand their needs and priorities ... Manage a portfolio of ~10-20 Mid-Market and Enterprise customers, serving as the primary point of ...

SailPoint Technologies

Customer Success Manager

Washington, DC · On-site

$59K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at ... Our compensation approach is data-driven, market-informed, and built to scale with your growth. We ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

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Showing results 41-60

All JobsScaled Customer Success JobsScaled Customer Success Manager JobsScaled Customer Success Manager Jobs in Silver Spring, MD

Scaled Customer Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do scaled customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for scaled customer success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What job categories do people searching Scaled Customer Success Manager jobs in Silver Spring, MD look for?

The top searched job categories for Scaled Customer Success Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Scaled Customer Success Manager jobs?

Cities near Silver Spring, MD with the most Scaled Customer Success Manager job openings:

Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Nitra, Inc.

Washington, DC • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Who we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.  Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.If you want comfort, this isn’t the place.If you want impact, ownership, and the chance to help build a generational fintech company, welcome.Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.What we're looking for:A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite executives, office managers, and practice admins. We need a high-achieving and goal-oriented individual who is comfortable on the phones and excels at translating complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins who may be less familiar with our technology. Your responsibilities will include:
  • Managing the day-to-day relationships with private practice owners and admins to ensure high product adoption and satisfaction.
  • Build experiments to deliver on retention and expansion metrics such as churn reduction and feature upsells.
  • Using surveys, customer interviews, and deep research to determine the best communication strategy for non-tech-savvy users.
  • Developing the customer communication strategy for the product to simplify complex fintech concepts for medical staff.
  • Working closely with stakeholders across the company to further hone messaging based on direct customer feedback.
You have:
  • 2-8 years of Customer Success or Account Management experience.
  • BA degree or equivalent practice experience.
  • Direct experience in customer success or similar relationship-focused positions.
  • Background in B2B service, with a passion for helping small to medium sized businesses succeed in a highly regulated industry.
  • Experience working in a fast-paced environment and/or a startup.
  • Multiple years of experience working closely with executive-level stakeholders, demonstrating poise and professionalism.
  • Experience coordinating cross-functional teams and stakeholders.
What we offer:
  • Equity - Everyone at Nitra is an owner. When the company wins, you win.
  • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
  • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
  • Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
  • Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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