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The Revenue Protection Specialist is an analytically grounded, commercially minded role sitting at the intersection of SaaS renewal economics, GTM design, and cross-functional execution. The role exists to ensure that revenue retention risks are surfaced early, quantified rigorously, and translated into actionable recommendations that shape how SAP's Customer Success and GTM teams engage with customers at risk.

This is not a strategy and operations role. It is an embedded analytical contributor who owns the quantitative foundations enabling the Global Customer Success Management Office to make decisions about renewal readiness, portfolio risk, and retention levers - in close partnership with CS, Sales, Finance, and Product.

WHAT YOU WILL DO

Renewal Intelligence & Revenue Risk Quantification

• Build and maintain quantitative models that translate renewal pipeline signals - adoption gaps, engagement patterns, contract structure - into revenue-at-risk estimates and retention probability scores.
• Develop business cases that size the revenue impact of specific retention levers (e.g., commercial incentives, proactive service oriented intervention programs) to support investment and prioritization decisions.
• Identify patterns across the renewal book that reveal systemic GTM or adoption design gaps contributing to churn or contraction risk.

Retention Lever Design & Process Definition

• Translate analytical findings into concrete process recommendations - defining, refining, and documenting renewal readiness workflows, escalation triggers, and success motion requirements.
• Partner with CS, Sales, and Finance to evolve how SAP's SaaS renewal processes are designed and executed, ensuring analytical insights are embedded into operational practice rather than sitting in decks.
• Define data and process requirements that enable earlier identification of renewal risk across Lines of Business and regions.

Cross-Functional Collaboration & Analytical Advocacy

• Engage directly with regional CS leaders, Sales, Finance, and Product to gather inputs, validate assumptions, and align on findings - acting as a credible analytical partner, not a passive report producer.
• Translate complex quantitative analysis into clear, decision-ready narratives for senior audiences, including VP and SVP-level stakeholders.
• Support the VP, GTM Adoption & Revenue Protection in executive forums by providing rigorous data foundations for retention-related recommendations and investment cases.

WHAT YOU BRING

SaaS Renewal & Recurring Revenue Acumen

• Deep understanding of SaaS renewal mechanics - ARR, GRR, NRR, churn, contraction, expansion - and how GTM and CS design choices drive outcomes.
• Familiarity with the commercial and operational dynamics of cloud subscription businesses, including how adoption, engagement, and service tier coverage connect to retention outcomes.
• Experience working in or closely with Customer Success, Renewals, or Revenue Operations functions in an enterprise SaaS environment.

Quantitative Business Case Development

• Demonstrated ability to build structured financial models and business cases - sizing revenue risk, evaluating retention lever ROI, and presenting trade-offs clearly.
• Proficiency with Excel / Google Sheets for complex modeling; experience with BI tools (e.g., Tableau, Power BI, Salesforce reports) for analysis and visualization.
• Comfort working with imperfect or incomplete data - able to define defensible assumptions and communicate uncertainty honestly.

Cross-Functional Execution & Process Orientation

• Track record of driving work across organizational boundaries - building credibility with counterparts in Sales, Finance, CS, and Product without relying on positional authority.
• Ability to move between analytical and operational modes - equally comfortable building a model, defining a process, and facilitating an alignment conversation.
• Strong written and verbal communication skills; able to distill complexity into concise, actionable outputs.

BACKGROUND WE'RE LOOKING FOR

• 3-6 years of experience in a role with meaningful analytical and commercial responsibility - examples include Revenue Operations, CS Analytics, Renewals Strategy, Deal Desk, or Financial Planning & Analysis within a SaaS company.
• Direct exposure to renewal pipelines, churn analysis, or retention program design in an enterprise software context.
• Experience contributing to or owning cross-functional workstreams - not just producing analysis but helping drive decisions and process change.
• Bachelor's degree required; MBA or equivalent analytical training is a plus but not required if the candidate demonstrates equivalent commercial rigor.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 121,000 - 261,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 452749  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid