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Salesforce Support Analyst Jobs in Arizona (NOW HIRING)

Salesforce Developers

Phoenix, AZ ยท On-site

$55 - $73/hr

Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. * Ability ... Experience and understanding of in Production support and performance engineering. Technical Skills

Salesforce Developers

Phoenix, AZ

$55 - $73/hr

Experience and understanding of in Production support and performance engineering. Qualifications ... Analytical skills * Experience and desire to work in a Global delivery environment Basic ...

Salesforce Developers

Phoenix, AZ

$55 - $73/hr

Familiarity with Salesforce latest product launches including Wave Analytics, Lightning. * Ability ... Experience and understanding of in Production support and performance engineering. Technical Skills

Salesforce-Developers

Phoenix, AZ

$55 - $73/hr

Experience and understanding of in Production support and performance engineering. Technical Skills ... Analytical skills * Experience and desire to work in a Global delivery environment Basic ...

... our unwavering support, we will become an invaluable extension of the team. Halo Group ... analytics. Since its inception, Halo Group has been recognized for numerous awards, including ...

Salesforce.com (SFDC) Technical Analyst resource with strong exposure on application development from envisioning till deployment and support phase. * 8+ years of IT experience * Minimum 3 years of ...

Participate in all phases of software development life cycle including functional analysis ... support. Develop high quality and scalable application logic with Apex and SOQL. Develop highly ...

MO-35-Salesforce Developer 10160.

Phoenix, AZ ยท On-site

$52 - $68.75/hr

This position will work with Business Analyst and functional users to determine functional ... Additionally, will also participate with cross-functional teams to establish and support the ...

... analyzing their needs, implementing software solutions, and providing training and support for seamless integration and utilization of Salesforce applications. Within our Technology Consulting ...

Showing results 21-40

Salesforce Support Analyst information

See Arizona salary details

$13

$29

$52

How much do salesforce support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for salesforce support analyst in Arizona is $29.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $35.19 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What is a Salesforce Support Analyst?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
What job categories do people searching Salesforce Support Analyst jobs in Arizona look for? The top searched job categories for Salesforce Support Analyst jobs in Arizona are:
Infographic showing various Salesforce Support Analyst job openings in Arizona as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,816 per year, or $29.2 per hour.

Salesforce Developers

Sonsoft Inc

Phoenix, AZ โ€ข On-site

$55 - $73/hr

Full-time

Re-posted 16 days ago


Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Job Description:-

  • At least 1 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services.
  • At least 1 years of experience in Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
  • Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.
  • Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
  • Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like Cast-iron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems
  • Complete understanding of governor limits.
  • Implement SOAP ./ REST based web services.
  • Develop Web Services classes on Force.com platform and WSDL Generation.
  • Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
  • Fluent with SOSL and SOQL , Workflows
  • Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
  • Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
  • Customizations of Reports, Dashboards, Workflows, Approval Processes
  • Certified Salesforce Advanced Administrator.
  • Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder.
  • Experience with custom reporting, modifying pages, views and dashboards
  • Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration
  • Ability to work independently and as part of a team
  • Ability to work closely within a team environment
  • Platform Dev1/2 or DEV 501 Certification
  • SOAP implementation of the APIs both Enterprise and Partner WSDL
  • Single Sign On
  • Java experience is a big plus
  • At least 1 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements.
  • Familiarity with Salesforce latest product launches including Wave Analytics, Lightning.
  • Ability to work in team in diverse/ multiple stakeholder environment
  • Experience and desire to work in a Global delivery environment
  • Well versed with Configuration and customizations of objects
  • At least 1 years of experience in software development life cycle.
  • At least 1 years of experience in translating functional/non-functional requirements to system requirements.
  • Experience and understanding of in Production support and performance engineering.

Technical Skills :-

  • Ability to work in team environment and client interfacing skills.
  • Analytical skills
  • Experience and desire to work in a Global delivery environment

Qualifications

Basic Qualifications :-

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 3 years of experience in Information Technology.
  • At least 2 years of experience in SFDC, Certification.
Additional Information

Note:-
This is aย Full-Time & Permanent job opportunityย for you.
Onlyย US Citizen,ย Green Card Holder,ย GC-EAD,ย H4-EAD & L2-EADย can apply.
Noย OPT-EAD, H1B & TN candidatesย please.
Please mention yourย Visa Statusย in yourย emailย orย resume.


Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007