UPMC Health Plan is seeking a Medicare Sales Support Lead to provide day-to-day leadership and advanced functional support to the Medicare Sales Support team. In this role, you will support ...
UPMC Health Plan is seeking a Medicare Sales Support Lead to provide day-to-day leadership and advanced functional support to the Medicare Sales Support team. In this role, you will support ...
Team Lead - Medicare Sales Support (Hybrid)- Pittsburgh, PA
Pittsburgh, PA · On-site
$22.52 - $37.40/hr
UPMC Health Plan is seeking a Medicare Sales Support Lead to provide day-to-day leadership and advanced functional support to the Medicare Sales Support team. In this role, you will support ...
Team Lead - Medicare Sales Support (Hybrid)- Pittsburgh, PA
Pittsburgh, PA · On-site
$22.52 - $37.40/hr
UPMC Health Plan is seeking a Medicare Sales Support Lead to provide day-to-day leadership and advanced functional support to the Medicare Sales Support team. In this role, you will support ...
Sales Support
West Mifflin, PA · Hybrid
$35/hr
Act as a lead catcher and perform lead vetting, initial quoting, and updates in C4C. * Support the ... Previous experience in sales support, customer service, or related roles is preferred.
Quick apply
Sales Support
West Mifflin, PA · Hybrid
$35/hr
Act as a lead catcher and perform lead vetting, initial quoting, and updates in C4C. * Support the ... Previous experience in sales support, customer service, or related roles is preferred.
Sales Support
Hudsonville, MI · On-site
$17.75 - $24.25/hr
Coordinate and communicate with the General Sales Manager, Team Lead, Sales Representatives, and other sales support staff to meet our customer's expectations. * Perform other duties as assigned.
Quick apply
Sales Support
Hudsonville, MI · On-site
$17.75 - $24.25/hr
Coordinate and communicate with the General Sales Manager, Team Lead, Sales Representatives, and other sales support staff to meet our customer's expectations. * Perform other duties as assigned.
Sales Support
West Mifflin, PA · Hybrid
$35/hr
Act as a lead catcher and perform lead vetting, initial quoting, and updates in C4C. * Support the ... Previous experience in sales support, customer service, or related roles is preferred.
Quick apply
Sales Support
West Mifflin, PA · Hybrid
$35/hr
Act as a lead catcher and perform lead vetting, initial quoting, and updates in C4C. * Support the ... Previous experience in sales support, customer service, or related roles is preferred.
Sales Support
Hudsonville, MI · On-site
$17.75 - $24.25/hr
Coordinate and communicate with the General Sales Manager, Team Lead, Sales Representatives, and other sales support staff to meet our customer's expectations. * Perform other duties as assigned.
Sales Support
Hudsonville, MI · On-site
$17.75 - $24.25/hr
Coordinate and communicate with the General Sales Manager, Team Lead, Sales Representatives, and other sales support staff to meet our customer's expectations. * Perform other duties as assigned.
Sales Support Supervisor
Rosemont, IL · Hybrid
$62K - $86K/yr
You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.
Sales Support Supervisor
Rosemont, IL · Hybrid
$62K - $86K/yr
You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.
Support lead
Louisville, KY · On-site
$11.50/hr
... Supports the onboarding and ongoing training of associates, helping them learn store policies ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Support lead
Louisville, KY · On-site
$11.50/hr
... Supports the onboarding and ongoing training of associates, helping them learn store policies ... Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer ...
Support lead
Louisville, KY · On-site
$11.50/hr
Supports the onboarding and ongoing training of associates, helping them learn store policies ... Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing ...
Support lead
Louisville, KY · On-site
$11.50/hr
Supports the onboarding and ongoing training of associates, helping them learn store policies ... Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing ...
Sales Support Supervisor
Rosemont, IL · On-site
$62K - $86K/yr
You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.
Sales Support Supervisor
Rosemont, IL · On-site
$62K - $86K/yr
You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.
Inside Sales Manager
Chatsworth, CA · On-site
The Inside Sales Manager is responsible for overseeing the company's lead generation and sales support functions. This role manages a team of sales support reps. responsible for identifying and ...
Quick apply
Inside Sales Manager
Chatsworth, CA · On-site
The Inside Sales Manager is responsible for overseeing the company's lead generation and sales support functions. This role manages a team of sales support reps. responsible for identifying and ...
Sales Support
$21.50/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support
$21.50/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Lead, Business Support
Las Vegas, NV · On-site
$23.53 - $42.45/hr
Job Overview The Lead, Business Support is an individual contributor role that supports internal ... Provide in-the-moment support to Business Sales Support Specialists handling complex order and ...
Lead, Business Support
Las Vegas, NV · On-site
$23.53 - $42.45/hr
Job Overview The Lead, Business Support is an individual contributor role that supports internal ... Provide in-the-moment support to Business Sales Support Specialists handling complex order and ...
Inside Sales Manager
Chatsworth, CA · On-site
$100/hr
The Inside Sales Manager is responsible for overseeing the company's lead generation and sales support functions. This role manages a team of sales support reps. responsible for identifying and ...
Inside Sales Manager
Chatsworth, CA · On-site
$100/hr
The Inside Sales Manager is responsible for overseeing the company's lead generation and sales support functions. This role manages a team of sales support reps. responsible for identifying and ...
Sales Support
Charlottesville, VA · On-site
$17.75 - $24.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support
Charlottesville, VA · On-site
$17.75 - $24.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support Manager
Sterling, VA · On-site
$60K - $65K/yr
They are seeking an experienced Sales Support Manager to lead a team of 5-10 employees and oversee the day-to-day sales support function. This position will manage sales operations, pricing and ...
Sales Support Manager
Sterling, VA · On-site
$60K - $65K/yr
They are seeking an experienced Sales Support Manager to lead a team of 5-10 employees and oversee the day-to-day sales support function. This position will manage sales operations, pricing and ...
support lead
DE · On-site
$16/hr
Supports the onboarding and ongoing training of associates, helping them learn store policies ... Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing ...
support lead
DE · On-site
$16/hr
Supports the onboarding and ongoing training of associates, helping them learn store policies ... Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing ...
The Team Lead will serve as the first point of contact for the TSS team to provide mentoring ... Support the execution of sales initiatives, customer/sales reporting and back-order or contract ...
The Team Lead will serve as the first point of contact for the TSS team to provide mentoring ... Support the execution of sales initiatives, customer/sales reporting and back-order or contract ...
Sales Support
Charlottesville, VA · On-site
$17.75 - $24.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support
Charlottesville, VA · On-site
$17.75 - $24.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support
$16.25 - $21.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support
$16.25 - $21.25/hr
This position could lead to a commissioned salesperson position once experience is gained. Benefits include: * Choices for Medical, Dental, and Vision insurance. * 401(k) Retirement Plan and Profit ...
Sales Support Lead information
See salary details
$25K - $33.9K
19% of jobs
$36.1K is the 25th percentile. Wages below this are outliers.
$33.9K - $42.8K
23% of jobs
The median wage is $45.7K / yr.
$42.8K - $51.7K
23% of jobs
$51.7K - $60.6K
4% of jobs
$60.6K - $69.5K
4% of jobs
$71.8K is the 75th percentile. Wages above this are outliers.
$69.5K - $78.5K
2% of jobs
$78.5K - $87.4K
1% of jobs
$87.4K - $96.3K
0% of jobs
$96.3K - $105.2K
7% of jobs
$105.2K - $114.1K
7% of jobs
$114.1K - $123K
7% of jobs
$25K
$62.4K
$123K
How much do sales support lead jobs pay per year?
What is a sales support lead?
What is the difference between Sales Support Lead vs Sales Coordinator?
| Criteria | Sales Support Lead | Sales Coordinator |
|---|---|---|
| Required Credentials | Typically requires experience in sales support, strong communication skills, and sometimes a bachelor's degree | Often requires similar credentials, including communication skills and some sales or administrative experience |
| Work Environment | Leads a team, manages support activities, and collaborates closely with sales and marketing teams | Supports sales teams by coordinating schedules, processing orders, and assisting with client communication |
| Employer & Industry Usage | Common in sales-driven industries like retail, tech, and manufacturing | Widely used across industries for supporting sales operations and customer service |
Both roles involve supporting sales activities, but the Sales Support Lead typically oversees a team and manages support strategies, while the Sales Coordinator focuses on day-to-day administrative and logistical tasks to assist sales teams.
What does a sales support lead job do?

Full-time
Re-posted 12 days ago
Job description
UPMC Health Plan is seeking a Medicare Sales Support Lead to provide day-to-day leadership and advanced functional support to the Medicare Sales Support team. In this role, you will support membership growth and retention by overseeing telephonic sales support activities, enrollment processes, compliance adherence, and CRM accuracy. You will serve as a primary escalation point and process owner, ensuring a high-quality experience for members, brokers, and internal partners while supporting team performance, development, and operational readiness.
This is a Monday through Friday position working daylight hours; however, occasional evening shifts may be required based on business needs, enrollment periods, or departmental initiatives. This is a hybrid shift consiting of working in office and working from home.
Responsibilities:
Provide daily leadership, guidance, and support to Medicare Sales Support representatives to ensure adherence to sales, enrollment, and service standards
Monitor team workload, queue activity, schedules, and coverage to meet service level expectations, including peak periods and Saturdays
Serve as first-level escalation for complex member, broker, or enrollment issues requiring advanced research or cross-functional coordination
Support inbound and outbound Medicare sales initiatives, including complex enrollment scenarios and case resolution
Ensure accurate handling of inquiries related to Medicare Advantage and Special Needs Plans (SNP)
Partner with Sales, Enrollment, and Brokerage teams to resolve discrepancies and time-sensitive issues
Maintain advanced knowledge of Medicare regulations, CMS guidelines, and internal policies to ensure compliance
Oversee quality reviews, audits, and corrective actions related to telephonic enrollments and CRM documentation
Review calls and documentation to ensure accuracy, identify trends, and escalate risks appropriately
Support onboarding, coaching, and ongoing development of team members through feedback and training reinforcement
Assist in the creation and maintenance of job aids, desk guides, and process documentation
Utilize CRM systems and reporting tools to monitor performance, track metrics, and support decision-making
Identify process improvement opportunities to enhance workflow efficiency and accuracy
Collaborate with cross-functional teams including Workforce Management, Training, Quality, IT, and Enrollment
Participate in team meetings, operational updates, and leadership discussions
- High school graduate.
- 2-5 years' experience in Insurance, Managed Care, Benefit's Administration environment or Customer Service environment.
- Excellent organizational, interpersonal and communication skills.
- Strong analytical ability.
- Keyboard dexterity.
- MS Office/PC skills.
Licensure, Certifications, and Clearances:
Within one year from date of hire or date of transfer into position, completion of UPMC HP Member Services Pathway to Leadership for Team Lead and receipt of certificate of completion is required - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
About UPMC Health Plan
Sourced by ZipRecruiter
Industry
Insurance services
Company size
1,001 - 5,000 Employees
Headquarters location
Pittsburgh, PA, US
Year founded
1997