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Sales Support Specialist

We're looking for a highly organized, commercially minded, and proactive Sales Support Specialist to join our Mass & Value Sales team.

This role is a key partner to the Custom Proprietary & Value (CPV) and Mass teams, helping drive the success of our business across major retail and value channels.

This is not your typical administrative role. It's a fast-moving position that blends sales support, analytics, customer operations, creative problem-solving, and project execution. You'll collaborate with cross-functional teams and external retail partners to help bring bestselling books and innovative publishing products to shelves and readers everywhere.

Key Responsibilities

A. Mass & Value Sales Support

• Support Mass, Value, and CPV business channels through day-to-day sales and operational execution
• Prepare materials for customer meetings, line reviews, presentations, and business updates
• Create compelling PowerPoint presentations, sales tools, recaps, and customer-facing materials
• Manage item setup requirements, metadata accuracy, and retailer-specific documentation
• Assist with promotional planning, sales tracking, and execution of key retail initiatives
• Coordinate timelines and follow-ups across teams to ensure seamless project execution
• Support special projects and new business initiatives

B. Analytics & Business Operations

• Run and maintain recurring sales reports, forecasting tools, and business analysis
• Analyze sales trends, customer performance, and operational data to support decisions
• Assist with inventory tracking, order management, and stock monitoring
• Identify opportunities for process improvements and efficiency gains
• Work within retailer systems and portals to support ongoing operations
• Maintain accurate and organized reporting and documentation

C. Process & Cross-Functional Coordination

• Partner with Sales Operations, Customer Service, Publishing, Marketing, and Supply Chain teams
• Manage tracking documents, timelines, and workflow processes
• Coordinate materials and communication for customer programs and launches
• Support order processing and follow-up activities
• Ensure accuracy, responsiveness, and strong follow-through across all work

D. Team & Customer Support

• Respond to customer and internal requests in a timely, professional manner
• Build strong relationships with internal teams and retail partners
• Contribute to a positive, collaborative, and solutions-oriented team environment
• Bring creativity, curiosity, and a commercial mindset to problem-solving

Qualifications

Required

• High School Diploma or equivalent
• 1–3 years of experience in sales support, operations, administration, or customer-facing roles
• Strong proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication and follow-up abilities
• Comfortable working with data, systems, and operational processes
• Self-starter with strong ownership and execution mindset
• Collaborative, adaptable, and positive team player
• Interest in retail, publishing, or consumer products

Preferred

• Associate's or Bachelor's degree
• Experience creating presentations and sales materials
• Familiarity with retailer portals, order management systems, or reporting tools
• Experience in publishing, retail, or consumer products industries
• A love of books, storytelling, and great products is a strong plus

All salaries and salary ranges posted by The Quarto Group may vary depending on experience, skills, location, and like considerations. Generous paid time off, paid holidays, and summer Friday afternoons. Generous health benefits, including medical insurance, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, and more. 401(k) benefit plan with discretionary contribution matching by employer. Short and Long-Term Disability Insurance, Life/AD&D Insurance. Full-time employees are eligible for our comprehensive benefits program.

*All policies and benefits described are subject to change at any time.

QuartoUS is an equal opportunity employer; M/F/D/V are encouraged to apply. All applicants should be authorized to work in the United States. Quarto does not provide sponsorships.