Sales Operations Manager Jobs in Clear Spring, MD

Supervisor, Work Management

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Potomac Edison, a subsidiary of FirstEnergy Corp.

The supervisor provides leadership for their assigned Work Management group within the Utility Operations Engineering Services organization.  The individual collaborates with the Manager, Work Management to establish and monitor organizational goals, policies, plans, forecasts, and standards; achieving performance, operating and financial objectives and budgets; and managing resources.

Key responsibilities involve supervising both short-range and long-range planning and scheduling operational processes, analyzing results, and supporting the implementation of process improvements with an eye on maximizing operational productivity and efficiency associated with FirstEnergy's work management system. 

This position is located within the Potomac Edison territory and is sited in Martinsburg, WV. Other acceptable locations include:
Frederick, MD
Mt. Airy, MD
Thurmont, MD

Responsibilities include:

• Demonstrating and directing a solid commitment to all aspects of safety, promoting Leading with Safety principles, utilizing Safety & Human Performance tools, and strengthening the commitment to safety throughout their assigned Work Management and field operations areas of responsibility.
• Leading work management planner/schedulers associated with forecasting, short-term planning, and scheduling to ensure standardized Work Management processes are followed for assigned operations centers within Utility Operations.
• Supervising the daily activities of planner/schedulers, readiness coordinators, and administrative support by making decisions guided by policies, procedures, and business plan which help to drive continuous improvement across the business unit and FirstEnergy.
• Supervising the prioritization of field operations projects and workload for assigned operations centers within Utility Operations.
• Supervising a firm two-week plan of assigned operations center activities, and a one-month projection of anticipated future activities providing management with a daily work plan and job contingency strategy. 
• Supervising long-range planning efforts for assigned operations centers within Utility Operations to ensure the most effective use of resources and completion of the highest priority work for Utility Operations.
• Engaging Engineering Services and Operations Leadership teams across assigned operations centers to establish and achieve safe, reliable operations
• Providing oversight across assigned operations centers to ensure user acceptance and planning, pre-job inspection, and scheduling process adherence.
• Leading the development and implementation of scheduling strategies for assigned operations centers within Utility Operations.
• Leading continuous improvement efforts by leveraging Work Management MDT systems.
• Supervising the coordination of work request activity with customers, contractors, internal entities and line department sections (including contacts beyond normal work hours, as appropriate), and providing status updates when requested.
• Supervising the following activities for assigned operations centers: calling in UG Utility locates (i.e., OUPS, MISO Utility Tickets), submitting switching requests to the Distribution Control Center, submitting requests for traffic control, and submitting requests for outages in the Outage Management Database (reverse IVR)
• Defining, coordinating, and assuring the availability of the materials, equipment, special tools, and permits needed to establish work commitment dates and taking steps to expedite delivery when necessary and /or practical.
• Supporting the FirstEnergy storm process. 

Qualifications:

• Bachelor's degree in engineering technology or related discipline and 5 years of related work experience are required.
• OR Associate degree in Engineering Technology or related discipline and 7 years of related work experience are required.
• OR High School Diploma or equivalent and 8 years related work experience are required.  Related work experience includes knowledge of construction and maintenance practices (i.e. overhead lines, underground lines, substation, etc.), procedures, work methods, materials, equipment and tools which would be used to determine the resources necessary to perform construction and maintenance work activities.
• Demonstrated project management experience as both a team leader and team member.
• Able to lead initiatives and change implementation.
• Self-motivated and able to manage competing priorities, provide both internal and external quality customer service, and demonstrate effective verbal and written communication skills.
• Possess leadership qualities that allow one to provide effective guidance to others, coach others in effective decision-making and facilitate meetings.
• Strong analytical skills with focus on performance-based metrics.
• Strong interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) is required.  Extensive knowledge of the WMI application base (i.e. GIS, CREWS, SAP) is preferred, in addition to WMI knowledge.
• Awareness of National Electric Safety Code (NESC) and National Electric Code (NEC).   
• Working knowledge of the purpose, function, and operating characteristics of equipment and systems, (i.e., substation, overhead lines, underground lines), as well as working knowledge of construction methods, maintenance practices, service practices, standards, and procedures.

Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.