Sales Operations Manager Jobs in Champaign, IL (NOW HIRING)

Summary

The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete the duties of the Freight Coordinator and Visual Merchandiser based on business needs and/or store volume.

Compensation & Benefits:    

Pay range: $15-$17/hr      

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.     

For sales positions, Buckle pays a base rate plus commission on sales. The range listed is the estimated base rate plus commission for Teammates in this position.      

Full-Time Teammate Benefits:    

Health    

Your physical well-being matters. We provide health options that empower you to take control of your care and make informed decisions for you and your family.    

Medical Coverage Choose between two comprehensive plans. Preventive care is covered at 100%, and all plans include access to virtual care.    

Dental and Vision Insurance Preventive and routine dental and vision care to support your everyday health.    

Virtual Care 24/7 access to general, behavioral, and dermatology consultations.   

Mental Health Resources Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self-care tools.    

Wealth    

We are committed to helping you build financial security, recognize your contributions, and invest in your future.    

401(k) with Company Match Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements. To further support Teammates, Buckle provides discretionary matching contributions to qualifying Teammates.    

Health Savings Account (HSA) and Flexible Spending Accounts (FSA) Pre-tax options for qualified medical and dependent care expenses. Buckle contributes to your HSA if enrolled in the high-deductible medical plan.    

Performance Bonuses Eligible teammates may earn incentive-based bonuses in recognition of their performance.    

Teammate Discount 40% off Buckle products and 25% off Buckle gift cards to support your personal style.    

Peace of Mind    

We recognize the importance of stability, security, and time to recharge.    

Time Off Vacation time is earned on a progressive schedule based on your role and years of service, starting at 80 hours or 120 hours, depending on employment status and prorated for the first partial year. Teammates earn 40 hours of sick time per year (or more where required by law), prorated for the first partial year; up to 80 hours of sick time may be carried over from one year to another with a maximum of 80 hours of sick time per year including carryover. Teammates also receive one floating holiday and up to three days of bereavement leave. Salaried teammates receive one paid volunteer day.  

Income Protection Buckle provides company-paid basic life and AD&D insurance, with options to add Teammate-paid supplemental life and disability plans (short term and long term), helping to protect your income if you are unable to work.    

Leave of Absence Support Paid and unpaid time away is available for qualifying situations, with guidance from our Benefits Team to help navigate your options.  Salaried teammates who meet eligibility requirements are eligible for medical leave pay, which can be used as paid parental leave for qualifying Teammates.    

Supplemental Insurance Options Accident, critical illness, and hospital indemnity coverage is available for added financial protection.    

Additional Benefits Legal services, identity theft protection, and pet insurance are available to eligible teammates.     

Part-Time Teammate Benefits    

We value every teammate and offer meaningful benefits—even for those working fewer hours.    

Teammate Discount 40% off Buckle products and 25% off Buckle gift cards to support your personal style.    

Medical Plan Access Eligible part-time teammates may choose between two comprehensive medical plans. Preventive care is covered at 100%, and all plans include access to virtual care.     

401(k) with Company Match Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements. To further support Teammates, Buckle provides discretionary matching contributions to qualifying Teammates.     

Mental Health Resources Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self-care tools.     

Paid Leave in Applicable States Paid leave accrues where required by law; one hour of leave is accrued for every 30 hours worked.    

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations

• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Complete the Operations Manager daily disciplines.
• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
• Monitor reservation application, including Guest follow-up, team education, and product reservation.
• Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.
• Complete inventory reviews including year-end inventory.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
• Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.
• Receive freight boxes and store transfers through register.
• Report discrepancies through Inventory Manager.
• Maintain all shipment-related paperwork.
• Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
• Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
• Send in recalls and Return to Vendors (RTVs) on a weekly basis.
• Complete special orders and the necessary phone calls to the Guest.
• Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.).
• Organize fixtures and shelving.
• Engage in activities that support a neat, clean, and organized work area.
• Handle all maintenance issues in the store – plumbing, electrical, etc.
• Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Provide feedback to Store Manager regarding merchandise handling concerns.
• Understand and apply Buckle’s Code of Ethics and all of Buckle’s policies, procedures, and handbooks.
• Additional duties as assigned. 

Sales Generation and Guest Service

• Compare and verify merchandise invoices to items received to ensure that shipments are correct.
• Upon request, ship any alterations, layaways, or special orders to Guests.
• Check accuracy of freight packing slips and transfer slips.
• Double-check that all transfers have been processed through the register and that items match what you are shipping out.
• When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product when unpacked.

 Visual Merchandise Management

• Create and develop a visual merchandising strategy on a weekly basis.
• Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
• Uses Performance Tracker to track results and strategize on product rotation.
• Is up-to-date on all current visual standards and videos.
• Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
• Understands the importance of the store window’s impact on business and completes with a high level of urgency.

Leadership

• Comfortable in giving and receiving feedback from peers and management. 
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
• Overcome objections and problem solve.
• Self-educate on all company tools (videos, pieces, books) and share this information with others.
• Ability to travel and cover other stores within District based on business needs.
• Handle all schedule changes in a positive and professional manner.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities. 

Full-time Benefits Available (after applicable waiting period): 

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Additional Qualifications

Must be 18 years of age or older due to the nature of the job.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear.  The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.

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*Please contact jobpostings@buckle.com if you have questions or concerns about Buckle’s pay and benefits transparency.