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Saas Operations Manager Jobs in California (NOW HIRING)

Padlet

Sales Operations Manager

San Francisco, CA · On-site

Senior Sales Operations Manager Padlet is building software for a good education. A good education ... You've run sales ops or revenue ops at a SaaS company and know what great looks like. * You know ...

Padlet

Sales Operations Manager

San Francisco, CA · On-site

Senior Sales Operations Manager Padlet is building software for a good education. A good education ... You've run sales ops or revenue ops at a SaaS company and know what great looks like. * You know ...

8VC

Systems Administrator, IT & TechOps

San Francisco, CA · On-site

$120K - $150K/yr

Prior experience in SaaS operations management. * Proficiency in supporting both Mac and Windows systems. We appreciate your interest in joining our team. If we find that your qualifications and ...

Tixr

Sales Operations Manager

Santa Monica, CA · On-site

$90 - $120/hr

The Role We're looking for a Sales Operations Manager to join our growing Sales Revenue team and ... SaaS company * Deep CRM proficiency (HubSpot) and BI tooling * Familiarity and proficiency with ...

Tixr

Sales Operations Manager

Santa Monica, CA · On-site

$90K - $120K/yr

The Role We're looking for a Sales Operations Manager to join our growing Sales Revenue team and ... SaaS company * Deep CRM proficiency (HubSpot) and BI tooling * Familiarity and proficiency with ...

Commure Athelas

Operations Manager, Air

Mountain View, CA · On-site

$80K - $120K/yr

Experience: * ~2-5 years of operations or project management experience in SaaS or HealthTech. * Proven track record of leading complex, cross-functional programs to successful delivery on time and ...

New

Commure

Operations Manager, Air

Mountain View, CA · On-site

$80K - $120K/yr

Experience: * ~2-5 years of operations or project management experience in SaaS or HealthTech. * Proven track record of leading complex, cross-functional programs to successful delivery on time and ...

New

MongoDB

Revenue Operations Manager

Palo Alto, CA · Hybrid

... as a Manager, Revenue Operations. This role will be based in our Palo Alto, CA office and will ... Working knowledge of ASC 606, including application of SaaS and usage-based revenue models.

MongoDB

Revenue Operations Manager

Palo Alto, CA · On-site

... as a Manager, Revenue Operations. This role will be based in our Palo Alto, CA office and will ... Working knowledge of ASC 606, including application of SaaS and usage-based revenue models.

Front

Marketing Operations Manager

San Francisco, CA · On-site

$140 - $190/hr

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and ... SaaS (or similar high-velocity GTM environment). * Hands-on experience owning a marketing ...

Front

Marketing Operations Manager

San Francisco, CA · On-site

$136K - $180K/yr

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and ... SaaS (or similar high-velocity GTM environment). * Hands-on experience owning a marketing ...

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Showing results 21-40

All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in California

Saas Operations Manager information

See California salary details

$30.6K

$62.6K

$116.9K

How much do saas operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for saas operations manager in California is $62,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in California?

For Saas Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in California look for?

The top searched job categories for Saas Operations Manager jobs in California are:

What cities in California are hiring for Saas Operations Manager jobs?

Cities in California with the most Saas Operations Manager job openings:

Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in California as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,625 per year, or $30.1 per hour.

Cloud Service Technical Support Manager

DeltaTRAK Inc

Pleasanton, CA • On-site

$85K - $95K/yr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Lead and develop the Cloud Services and Customer Technical Support teams, defining roles, responsibilities, escalation paths, and performance expectations.

  • Own operational responsibility for DeltaTrak's cloud platform, including availability, configuration, monitoring, and managed service delivery, and lead customer onboarding and enablement.

  • Oversee first-line customer support for cloud applications and connected devices, ensuring timely troubleshooting, proper escalation, and compliance with quality management systems.

Job description

About DeltaTrak

DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.


Position Overview

DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also  provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.

Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak’s cloud platform and connected devices.


Key Responsibilities

Leadership & Service Ownership

  • Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.
  • Define clear roles, responsibilities, escalation paths, and performance expectations for organization.
  • Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.
  • Ensure consistent, professional customer communication during incidents, escalations, and resolution.


Cloud Services & Managed Services

  • Own operational responsibility for DeltaTrak’s cloud platform, including availability, configuration, monitoring, and managed service delivery.
  • Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.
  • Provide customer training and enablement on platform features, dashboards, alerts, and reporting.
  • Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.



Customer Technical Support

  • Oversee first-line customer support for cloud applications and connected devices.
  • Ensure timely handling of inbound calls and emails and effective troubleshooting support.
  • Ensure proper escalation of complex platform, data, or integration issues to engineering.
  • Maintain full compliance with DeltaTrak’s Quality Management System, including ISO 9001 and applicable GMP requirements.


SIM Management & Customer Reporting

  • Oversee SIM management across customer deployments, including: 
    • Monitoring SIM status, health, and activity
    • Tracking and reporting SIM usage and billing details
    • Identifying anomalies or cost-optimization opportunities
  • Ensure reliable delivery of customer reporting, including: 
    • Monitoring automated reports for accuracy and timeliness
    • Producing manual or customized reports for key customers
    • Providing reporting support for reviews, audits, and business discussions


Cross‑Functional Collaboration

  • Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.
  • Communicate customer insights and field issues to influence product improvements.
  • Support product releases, customer readiness, and go-to-market activities.


Operational Excellence

  • Own service tooling, ticketing systems, dashboards, KPIs, and reporting.
  • Maintain accurate service documentation, SOPs, and escalation workflows.
  • Drive continuous improvement across service quality, efficiency, and customer experience.


Success Metrics

  • High customer satisfaction (CSAT/NPS) and reduced escalations
  • SLA compliance and improved mean time to resolution
  • Successful customer onboarding and increased platform adoption
  • Reduction in recurring platform, SIM, and device-related issues
  • Accurate SIM usage and billing visibility with fewer discrepancies
  • On-time, accurate delivery of customer reports
  • Strong audit outcomes for ISO/GMP compliance
  • Healthy team engagement, retention, and performance


Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 7–12 years in cloud services, SaaS operations, managed services, or technical support.
  • 3–7 years leading technical or customer-facing teams.
  • Have user experience is using CRM system like SalesForce
  • Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.
  • Ability to analyze system data and query databases to support troubleshooting.
  • Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
  • Experience operating in regulated or quality-controlled environments preferred.