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Saas Implementation Project Manager Jobs (NOW HIRING)

Craft

Implementation Project Manager

Chicago, IL · On-site

... SaaS, or Construction/Design * Experience in client facing roles, managing end to end implementations of software, systems, or services with a proven track record of managing multiple projects at ...

Lightspeed DMS

Project Manager

South Jordan, UT · On-site

The Lightspeed Project Manager owns the end-to-end SaaS onboarding and implementation journey for new and expanding customers. Working cross-functionally with Sales, Customer Success, and Product ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

This highly visible, customer-facing role combines relationship management, project leadership, and SaaS implementation expertise. You will manage onboarding projects from kickoff through successful ...

PetDesk

Implementation Project Manager

Charleston, WV · Remote

$29 - $31/hr

As an Implementation Project Manager at PetDesk, you will play a vital role in the onboarding and ... Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous

MetTel

Implementation Manager

Red Bank, NJ · On-site

This highly visible, customer-facing role combines relationship management, project leadership, and SaaS implementation expertise. You will manage onboarding projects from kickoff through successful ...

Adecco

Implementation Project Manager

Eden Prairie, MN · Remote

$40/hr

Adecco is assisting a local client recruiting an Implementation Project Manager with a Remote. This is an excellent opportunity to join a winning culture and get your foot on the door of a global ...

Pavago

Implementation Consultant

Implementation Consultant (SaaS, Technical Project Management, System Deployments) - Remote Position Type: Full-Time, Remote About the Role We're hiring an Implementation Consultant to lead end-to ...

PetDesk

Implementation Project Manager

$29 - $31/hr

As an Implementation Project Manager at PetDesk, you will play a vital role in the onboarding and ... Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous

Medix Infusion

IMPLEMENTATION PROJECT MANAGER

Addison, TX · On-site

$50K/yr

The Implementation Project Manager will oversee all aspects of end-to-end custom project cycles, from the creation of an accurate and efficient project timeline to the completion. The Implementation ...

Granicus

Implementation Project Manager

$60K - $108K/yr

... SaaS) solutions. We do this through specialized teams who work cross-functionally to ensure out ... Project Managers have access to in-house designers, developers, and implementation consultants and ...

Granicus

Implementation Project Manager

Saint Paul, MN · On-site

$60K - $108K/yr

Implementation Project Manager Location US-Remote ID 2026-10339 Category Implementation Position ... SaaS) solutions. We do this through specialized teams who work cross-functionally to ensure out ...

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How much do saas implementation project manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for saas implementation project manager in the United States is $112,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a SaaS Implementation Project Manager do?

A SaaS Implementation Project Manager is responsible for overseeing the deployment and integration of Software as a Service (SaaS) solutions for clients. They coordinate between clients, software vendors, and internal teams to ensure that the implementation process runs smoothly and meets project requirements. Their role involves managing project timelines, budgets, and resources, as well as addressing any issues that arise during the transition. Ultimately, they ensure that the SaaS solution is successfully adopted and delivers value to the client.

What are the main challenges faced by a SaaS Implementation Project Manager during client onboarding?

One of the primary challenges for a SaaS Implementation Project Manager is managing diverse client expectations and ensuring a smooth transition from legacy systems to the new platform. This often involves coordinating with multiple stakeholders, adapting to varying technical environments, and addressing unforeseen integration issues. Effective communication, proactive risk management, and a thorough understanding of both the software and client business processes are essential for overcoming these hurdles and ensuring a successful implementation.

What are the key skills and qualifications needed to thrive as a SaaS Implementation Project Manager, and why are they important?

To thrive as a SaaS Implementation Project Manager, you typically need strong project management skills, a solid understanding of SaaS platforms, and experience with software deployment, often supported by a degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile credentials are highly valued. Excellent communication, problem-solving, and stakeholder management abilities are crucial for building client relationships and leading cross-functional teams. These skills ensure successful software rollouts, client satisfaction, and efficient coordination throughout the implementation process.

What is the difference between Saas Implementation Project Manager vs SaaS Customer Success Manager?

AspectSaaS Implementation Project ManagerSaaS Customer Success Manager
Primary FocusManaging SaaS deployment projects, timelines, and technical coordinationEnsuring customer satisfaction, onboarding, and ongoing support
Required SkillsProject management, technical understanding, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject teams, technical departments, client sitesCustomer accounts, support teams, client interactions
CertificationsProject management certifications (PMP, Scrum)Customer success or account management certifications (CSM)

The SaaS Implementation Project Manager primarily oversees the technical deployment and project execution of SaaS solutions, focusing on timelines and coordination. In contrast, the SaaS Customer Success Manager concentrates on building customer relationships, onboarding, and ensuring long-term satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

More about Saas Implementation Project Manager jobs
What cities are hiring for Saas Implementation Project Manager jobs? Cities with the most Saas Implementation Project Manager job openings:
What states have the most Saas Implementation Project Manager jobs? States with the most job openings for Saas Implementation Project Manager jobs include:
What job categories do people searching Saas Implementation Project Manager jobs look for? The top searched job categories for Saas Implementation Project Manager jobs are:
Saas Implementation Project Manager jobs near you
Infographic showing various Saas Implementation Project Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $112,486 per year, or $54.1 per hour.

Implementation Project Manager

Craft

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Note to Candidates:
We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.
This is a hybrid role (three days per week at our HQ in Chicago, IL) and will report to the Manager, Implementation.
Who We Are
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.
Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!
The Role
Crafty is seeking an experienced Implementation Project Manager to become an instrumental player within our Implementation team. The Implementation Project Manager plays a critical role in leading the smooth deployment of products, services, and systems within Crafty for our new clients, acting as the bridge between the company and the client. They are responsible for driving alignment within business objectives and driving user adoption of our products and resources. The role requires a mix of project management, product knowledge, client interaction, and problem-solving skills.
Required Attributes
  • Project Management: Drives projects from initiation to completion by managing scope, timelines, and deliverables while ensuring alignment with client and organizational objectives.
  • Client Engagement & Onboarding: Act as the main point of contact for clients during implementation. Understand client requirements and tailor solutions accordingly.Provide training and support to ensure user adoption.
  • Effective Communication: Communicates clearly and persuasively across various channels, ensuring mutual understanding while fostering transparency and collaboration with clients and teams
  • Cross-Functional Collaboration: Works closely with diverse teams, including Sales, Client Success, and Client Operations, to ensure alignment, clear communication, and the seamless execution of implementation goals
  • Process Creation and Improvement: Develops and refines processes to enhance operational efficiency, ensuring scalability, consistency, and continuous improvement across all implementation activities.
  • Product Knowledge: Understanding of the product(s) being implemented, including all features, capabilities, and limitations
  • Adaptable: Demonstrates flexibility in dynamic environments, adjusting strategies and approaches to meet evolving client needs and organizational priorities

Ideal Experience
  • 3-6 years of experience in Implementation, Project Management, or related role, preferably in Hospitality, SaaS, or Construction/Design
  • Experience in client facing roles, managing end to end implementations of software, systems, or services with a proven track record of managing multiple projects at once
  • Ability to work with cross functional teams, managing timelines, risk mitigation plans, and multiple stakeholders
  • PMP or comparable certification preferred

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Role Goals
Goal #1: Deliver a Best-in-Class Client Experience
  • By EOY, manage up to 25 implementations per quarter at a 90% or above quality score and proactively identify and address potential project risks early in the implementation process - with a target of reducing project escalations and improving client feedback scores - measured monthly via HubSpot project quality tracking and escalation pipeline and reported quarterly, to ensure every client receives a seamless, high-quality onboarding experience.

Goal #2: Accelerate Time to Revenue Through Efficient Project Execution
  • By EOY, contribute to ~3 implementation initiatives per quarter, each with a clear deliverable that directly supports faster client activation - tracked quarterly via initiative completion against defined milestones.

Goal #3 (AI): Adopt AI-Enabled Improvements to Enhance Implementation Execution
  • By EOY, adopt and leverage the AI-enabled workflow improvements introduced by the Manager, Implementations - specifically incorporating AI-assisted project management flows and AI tools into routine implementation tasks - with individual time savings measured against the per-task time model to be built in H1 2026. Success will be assessed against the completed time model and reported at year end.

What we offer:
Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.
We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, an automatic 4% 401k contribution, unlimited paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
Our compensation amount for this role is targeted at $73,000 - $86,000 per year in Chicago. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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