Customer Retention Sales Manager (100% Commission) - RemoteAbout UsThe Rustman Agency is a fast-growing brokerage dedicated to helping families protect their financial futures. We specialize in life insurance, final expense, and mortgage protection solutions, with a strong commitment to integrity, service, and long-term client relationships.
Job SummaryWe are seeking a dedicated and strategic
Customer Retention Sales Manager to lead our client retention efforts. You will manage a remote team focused on maintaining and strengthening relationships with existing clients to reduce policy cancellations and increase satisfaction. This role offers a
100% commission-based compensation model, ideal for a performance-driven leader who values flexibility and results.
Responsibilities- Lead and manage a remote team dedicated to customer retention and satisfaction
- Develop and implement strategies to reduce policy cancellations and increase client loyalty
- Conduct policy reviews and value-based conversations with clients
- Identify upsell and cross-sell opportunities to enhance client protection
- Handle escalated client concerns with professionalism and empathy
- Monitor team performance and provide coaching to improve results
- Collaborate closely with sales and service teams to ensure continuity of the customer journey
- Maintain accurate records of client interactions and team metrics
What We Offer- 100% Commission - Earn based on your and your team's performance, with no limits
- Remote Flexibility - Work from anywhere with a flexible schedule
- Ongoing Training - Access to leadership development and coaching
- Supportive Team Culture - Join a values-driven and growth-oriented environment
- Clear Advancement - Opportunities for career growth within the agency
Requirements- Minimum of 2 years experience in sales, customer service, or account management
- Previous leadership or management experience preferred
- Strong communication, problem-solving, and organizational skills
- Comfortable managing remote workflows and using CRM platforms
- Life & Health insurance license or willingness to obtain within 30 days
If you are a relationship-driven leader ready to drive client loyalty and earn uncapped commissions,
apply now to join The Rustman Agency as a Customer Retention Sales Manager.
Department Customer Service Department Locations AR, North Little Rock