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How much do russian speaking customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for russian speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Russian speaking customer service representatives face when supporting international clients?

Russian Speaking Customer Service Representatives often encounter challenges such as navigating cultural differences, managing language nuances, and handling complex inquiries from non-native speakers. They must balance providing accurate and empathetic support while adhering to company policies and meeting performance metrics. Working with international clients may also require flexibility in scheduling and adaptability to various communication platforms. Building strong relationships and clear communication are essential to succeed in this dynamic environment.

What are the key skills and qualifications needed to thrive as a Russian speaking customer service representative?

To excel as a Russian Speaking Customer Service Representative, you need fluency in Russian and English, strong problem-solving abilities, and prior customer service experience. Familiarity with CRM platforms, ticketing systems, and call center software is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you deliver exceptional service. These competencies are crucial for effectively resolving customer issues and ensuring satisfaction in a multilingual support environment.

What is a Russian speaking customer service representative?

Russian Speaking Customer Service Representatives are professionals who assist customers in Russian, handling inquiries, complaints, and providing information about products or services. They work in various industries such as retail, finance, travel, and technology, serving Russian-speaking clients. Their main responsibilities include resolving issues, processing orders, and ensuring customer satisfaction while communicating fluently in both Russian and, often, another language such as English. They may work via phone, email, live chat, or in person, depending on the company’s needs.

What is the difference between Russian Speaking Customer Service Representative vs Russian Speaking Technical Support Specialist?

AspectRussian Speaking Customer Service RepresentativeRussian Speaking Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills
Work EnvironmentCall centers, customer service departmentsIT support, technical departments
Industry UsageRetail, telecom, service industriesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, language skillsTechnical support roles, technical language skills

The main difference is that a Russian Speaking Customer Service Representative focuses on general customer interactions, inquiries, and service issues, while a Russian Speaking Technical Support Specialist handles technical troubleshooting and product support. Both roles require strong Russian language skills, but technical support roles demand more technical knowledge and problem-solving abilities.

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Russian Speaking Customer Service Representative jobs near you
Infographic showing various Russian Speaking Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Polish Speaking

Consertus, Inc.

Chicago, IL • On-site

$29 - $33/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Us:
Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
About this Role:
As an on-site Customer Service Representative, Polish Speaking you will guide homeowners through all phases of the program and ensure outstanding customer service, satisfaction, and compliance with the requirements of the Residential Sound Insultation Program for the Chicago Department of Aviation.
As a CSR, will complete administrative tasks, attend homeowner briefings, assist homeowners with understand of the program, fill out paperwork, and product selection in the showroom. You will follow established procedures on routine work, will require detailed instructions on new assignments, and work under close supervision.
Key Responsibilities:
  • Attends evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders.
  • Prepares participant master lists containing names, addresses, and home/work telephone numbers.
  • Assigns a file ID to participant information to be used in the Design Team's computer files.
  • Receives all agreements from the participants and forwards the Participation Agreement to the CDA Commissioner for execution.
  • Enters participant information and other data into a database.
  • Initiates title searches to verify who the owner of the property is.
  • Conducts showroom tours for participants describing the doors, windows, and other products.
  • Schedules home inventory appointments with the homeowners for architectural technicians or program staff.
  • Schedules for field measurement appointments and HVAC walk-through appointments with homeowners.
  • Schedules the construction work with the homeowners, prepares individual construction schedules and forwards to each participant along with information on preparing for and what to expect during construction.
  • Answers telephone calls from homeowners, forwards participant questions and requests for information to Project Managers and documents the inquiries and responses in the participant file or database.
  • Assists with mass mailings that include, but are not limited to, program updates and attempt to contact letters.
  • Forwards warranty packages to participants and directs warranty assistance calls to the proper party.
  • Assists the construction group staff when necessary, verifying documentation received from contractors.
  • Assists the office clerk when necessary, filing participant materials and reproducing documents and booklets.
  • Assists the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners.
  • Assists the construction group with homeowner communications throughout the construction period.

Qualifications/Requirements:
*This position sits at a client office near Midway Airport. May intermittently work at the client office near O'Hare Airport.
  • Bachelor's degree preferred or minimum of 3+ years of related customer service experience.
  • Demonstrated commitment to exceptional customer service.
  • Experience working with public entities (CDA, CDOT, CTA, etc.) preferred.
  • Fluency in Polish and English required.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, and database software.

Compensation Range
  • $29-$33/Hourly

What's In It For You:
  • Company-paid life and disability insurance
  • Optional benefits like pet insurance, legal, and supplemental health plans
  • 401(k) with day-one eligibility. You'll get a 100% match on the first 3% of your eligible compensation and 50% match on contributions between 3% and 5% of your pay.
  • Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
  • Access to Consertus Academy for continuous learning and development

Equal Employment Opportunity Statement:
Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.

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