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Rtcc Jobs (NOW HIRING)

City of Conyers, GA

RTCC Operator

Conyers, GA · On-site

$22.14/hr

Job Summary This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational ...

City of Conyers

RTCC Operator

Conyers, GA · On-site

$22.14/hr

Job Summary This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational ...

City of Conyers

RTCC Operator

Conyers, GA · On-site

$22.14/hr

Job Summary This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational ...

City of Dunwoody

Prisoner Transport Officer

Dunwoody, GA · On-site

$40K - $64K/yr

... RTCC) as needed; monitors real-time surveillance feeds to detect and respond to criminal activities, emergencies, or suspicious behavior. • Coordinates with law enforcement agencies, emergency ...

William Raveis Real Estate

Be Seen First

Regional Transaction and Compliance Coordinator

Amherst, MA · On-site

$58K - $63K/yr

The role of the RTCC is transaction compliance and processing for multiple offices. This position is based in office and may include some travel to another local office. * Manage listings, sales, and ...

DC Government Careers

Crime Analyst

Washington, DC · On-site

$74K - $96K/yr

DCHR Benefits This position is located in the Metropolitan Police Department (MPD), Homeland Security Bureau, Real Time Crime Center (RTCC), Research and Analytical Services Branch (RASB). The Crime ...

William Raveis Real Estate

Be Seen First

Regional Transaction and Compliance Coordinator

Amherst, MA · On-site

$58K - $63K/yr

The role of the RTCC is transaction compliance and processing for multiple offices. This position is based in office and may include some travel to another local office. * Manage listings, sales, and ...

DC Government

Crime Analyst

Washington, DC · On-site

DCHR Benefits This position is located in the Metropolitan Police Department (MPD), Homeland Security Bureau, Real Time Crime Center (RTCC), Research and Analytical Services Branch (RASB). The Crime ...

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Rtcc information

What is an RTCC?

An RTCC (Real-Time Crime Center) job involves monitoring and analyzing live data, surveillance footage, and crime reports to assist law enforcement in responding to incidents quickly. RTCC operators use advanced technology, databases, and communication systems to support officers in the field by providing real-time intelligence. Their role helps improve situational awareness, enhance public safety, and support investigations.

What does an RTCC do?

A typical day for an RTCC Analyst involves monitoring various information channels, analyzing real-time data from surveillance cameras, license plate readers, and crime databases to support law enforcement operations. Analysts may respond to active incidents, compile intelligence reports, and coordinate with officers in the field to provide situational updates. The work is often fast-paced and requires flexibility to address developing situations as they unfold. Team collaboration is essential, as RTCC Analysts frequently communicate with dispatchers, detectives, and command staff to ensure accurate and timely information flow. This environment offers a dynamic blend of technological and investigative challenges, making it a critical support role in public safety.

What are the key skills and qualifications needed to thrive in the RTCC position?

To thrive as a Real Time Crime Center (RTCC) Analyst, you need strong analytical skills, situational awareness, and experience in law enforcement or criminal justice, often supported by a relevant degree or equivalent experience. Familiarity with crime data analysis software, surveillance systems, and public safety communication tools is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this position. These combined skills enable RTCC professionals to provide timely, accurate intelligence that aids in law enforcement decision-making and public safety efforts.

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Rtcc jobs near you
Infographic showing various Rtcc job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution.

RTCC Operator

Conyers, GA • On-site

City of Conyers, GA
51 - 200 employees
Learn more about City of Conyers, GAexternal

$22.14/hr

Full-time

Re-posted 2 days ago

Job description

Job Summary
This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational awareness. The role involves operating radios, telephones, and various intelligence platforms to monitor, assess, and disseminate real-time information during active incidents. Personnel receive and analyze emergency and non-emergency information, provide actionable intelligence to responding units, and coordinate with public safety personnel by communicating incident type, location, and other relevant data. Work is fast-paced, dynamic, and requires strong decision-making under pressure. Performance is reviewed through live monitoring, data accuracy, and the effectiveness of support provided during incidents
Essential Job Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Emergency Call Handling and Dispatching
  • Monitors telephone systems and receives emergency and non-emergency calls, including 911 and administrative lines.
  • Dispatches appropriate public safety units based on call type and jurisdiction.
  • Maintains two-way radio communication with field personnel to ensure officer safety and provide real-time updates.
  • Uses Computer-Aided Dispatch System (CADS) to enter and track calls for service, officer assignments, and status updates.
Real Time Crime Center Operations
  • Operates within the Real Time Crime Center (RTCC) environment, providing 24/7 situational awareness and coordination for field units.
  • Monitors live surveillance systems (e.g., Iron Sky, Avigilon), automated license plate readers (FLOCK), and audio detection technologies.
  • Supports active investigations by bookmarking and saving video evidence, tracking vehicles, and assisting with suspect location.
  • Utilizes drone systems during Drone as First Responder (DFR) operations to enhance officer safety and situational awareness.
  • Responds to GCIC/NCIC alerts, verifies warrants, and assists in locating missing persons or wanted individuals.
Emergency Message and Crisis Response
  • Accepts and dispatches emergency notifications such as next-of-kin alerts and other high-priority messages.
  • Participates in coordinated responses during severe weather or critical incidents, activating emergency protocols as required.
  • Monitors and routes mental health or crisis intervention calls, coordinating with CIT or co-response units.
Victim and Witness Support
  • Provides information to victim and witness callers, including department response details and referrals to advocacy or support resources.
  • Routes non-emergency reports to the Desk Officer Reporting System (DORS) or other appropriate personnel.
System Maintenance and Documentation
  • Maintains accurate call records, radio logs, and incident data.
  • Conducts system checks, alarm monitoring, and scheduled testing of communication equipment.
  • Follows procedures for backup communications during equipment failures and assists with CAD offline documentation when necessary.
Additional RTCC Functions
  • Participates in cross-training with patrol and other RTCC personnel.
  • Assists in information sharing with regional agencies for real-time intelligence coordination.
  • Ensures compliance with departmental SOPs and FCC/FAA guidelines related to radio communications and drone operations. Minimum Qualifications Licenses:
Education
  • Standard high school diploma or its equivalent.
  • Successful completion of the Georgia Basic Communications Officer Training Course within 6 months of employment.
Experience
  • Prior experience in the field of emergency services, including dispatching and call-taking is preferred.
  • Secondary language preferred.

Any equivalent combination of education and experience is acceptable. Necessary Special Requirements:
License
  • Valid Georgia Driver's License

The following requirements are necessary for State certification (Rules of Georgia Peace Officer Standards and Training Council, Chapter 464-14):
  • Must be at least 18 years of age.
  • Must be a citizen of the United States.
  • Must have a high school diploma or recognized equivalent.
  • Must not have been convicted of a crime, which could have resulted in imprisonment.
  • Must not have a pattern of law violations.
  • Must be willing to be fingerprinted.
  • Must be willing to have a record search.
  • Must be of good moral character.
  • Must pass an exam for physical, emotional, and mental fitness.
  • Must complete a basic training course of 40 hours within the first six (6) months of employment.
KSAs Knowledge of:
Basic Knowledge of Public Safety Functions
  • General understanding or interest in emergency services and public safety operations.
  • Willingness to learn about 911 call-taking, police dispatch procedures, and law enforcement communications. Skill and Abilities:
Ability to Learn and Use Technology
  • Comfortable working with computers and open to learning specialized software such as Computer-Aided Dispatch Systems (CADS).
  • Willing to be trained on the use of surveillance systems, camera feeds, and real-time monitoring tools.
  • Able to follow structured procedures for entering and managing data accurately.
Communication Skills
  • Clear and professional verbal communication skills, including the ability to remain calm and speak with people in high-stress situations.
  • Ability to listen carefully, ask follow-up questions, and gather detailed information from callers.
  • Willingness to learn and apply standardized scripts and call-taking protocols.
Critical Thinking and Decision-Making
  • Ability to prioritize tasks, follow directions, and make sound decisions under pressure.
  • Willingness to use good judgment when handling emergency and non-emergency calls.
Teamwork and Collaboration
  • Able to work closely with coworkers, supervisors, and public safety personnel in a fast-paced environment.
  • Willing to participate in cross-training and continuous learning as part of a team-oriented culture.
Attention to Detail and Multitasking
  • Capable of managing multiple activities at once (e.g., phone, radio, and data entry).
  • Careful attention to detail when recording information or updating records.
Flexibility and Reliability
  • Willing to work various shifts, including nights, weekends, and holidays.
  • Dependable and punctual, with a strong sense of responsibility and commitment to public service.
Professional Conduct
  • Ability to maintain confidentiality and follow department rules and procedures.
  • Willingness to undergo training and maintain certifications as required by state and department standards.

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