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Noblesoft Technologies

RTA Analyst

Rolling Meadows, IL · On-site

$20 - $23/hr

RTA Analyst Location: Rowling Medows, IL - Onsite The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement ...

Telemedik

PR · On-site

The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...

Telemedik

PR · On-site

The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...

Telemedik

PR · On-site

The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...

Telemedik

PR · On-site

The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this ...

GUIDANCE CENTER OF LEA COUNTY

RTA

Hobbs, NM · On-site

$19/hr

DESCRIPTION Residential Treatment Assistants (RTA) are primarily responsible for the care and supervision of youth residents in all facets (including physical, mental, emotional, and social well ...

Guidance Center of Lea County, Inc.

RTA

Hobbs, NM · On-site

$13 - $15.75/hr

Residential Treatment Assistant Residential Treatment Assistants (RTA) are primarily responsible for the care and supervision of youth residents in all facets (including physical, mental, emotional ...

Telemedik

PR · On-site

¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...

Telemedik

PR · On-site

¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...

Telemedik

PR · On-site

¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...

Telemedik

PR · On-site

¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...

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How much do rta jobs pay per year?

As of Aug 8, 2026, the average yearly pay for rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the typical challenges an RTA faces in a contact center environment?

One common challenge for RTAs is balancing the real-time demands of fluctuating call volumes with the need to maintain service level agreements, often requiring quick decision-making and strong problem-solving skills. The fast-paced nature of contact centers means RTAs must monitor multiple data streams and be ready to adjust staffing or schedules at a moment's notice. Collaboration with operations leaders, team supervisors, and agents is essential to implement changes effectively. By managing these challenges, RTAs play a pivotal role in maintaining efficient call center operations and delivering a positive customer experience.

What is an RTA?

An RTA (Real-Time Analyst) job involves monitoring and managing workforce performance in real time to ensure efficient staffing and workflow in call centers or operational environments. RTAs track key metrics like call volume, agent adherence, and service levels to optimize productivity. They adjust schedules, reallocate resources, and provide recommendations to meet performance goals. Effective RTAs help maintain service quality while balancing workforce efficiency.

What are the key skills and qualifications needed to thrive in the RTA position, and why are they important?

To thrive as an RTA (Real-Time Analyst), you typically need strong analytical abilities, a background in workforce management or contact center operations, and proficiency with workforce management (WFM) tools. Familiarity with platforms like NICE, Aspect, Genesys, or Verint, along with certifications in WFM or analytics, is highly valued. Excellent communication, adaptability, and attention to detail are important soft skills for delivering actionable insights and collaborating with multiple teams. These capabilities are crucial for optimizing staffing, responding to real-time changes, and ensuring service level objectives are met in dynamic environments.

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What cities are hiring for Rta jobs? Cities with the most Rta job openings:
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Rta jobs near you
Infographic showing various Rta job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

RTA Analyst

Noblesoft Technologies

Rolling Meadows, IL • On-site

$20 - $23/hr

Contractor

Re-posted 1 hour ago

Job description

Job Title: RTA Analyst

Location: Rowling Medows, IL - Onsite

The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level. 

Core Technology 

  • Windows 10 and Windows 11 
  • SCCM/Autopilot  
  • Microsoft 365 Suite 
  • Jabber 
  • Citrix 
  • Network wireless and wired 
  • HP laptops, docking stations  

The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.  

  • Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products. 
  • Provides advanced, hands-on technical support as escalated from Service Desk. 
  • Communicates and escalates incidents and requests. 
  • Logs and tracks incidents and requests; reviews incident and requests. 
  • Investigates hardware problems and performs minor system hardware and communication connection repairs 
  • Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves 
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 
  • Aids and trains users on proper use of technology 
  • Mentors and/or collaborates with other Technical Analysts and other members of GTS. 
  • Participates in facility-based IT project planning and budgeting, as needed 
  • Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved 
  • Adheres to and supports GTS standards, policies and procedures 
  • Performs other duties as assigned 

INTERNAL

EXTERNAL

  • M&A Due Diligence Lead 
  • IT Project Managers 
  • Technical subject matter experts 
  • 3rd Party delivery partners
  • Acquisition targets (both technical and non-technical) 

Key Skills and Experience

  • Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone. 
  • Demonstrates broad knowledge of technology and solutions 
  • Proactively manages resources and priorities workload 
  • Demonstrated ability to multi-task; Possesses strong analytical skills 
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills 
  • Effectively communicates verbally and in writing 
  • Demonstrated proficiency in MS Office applications 
  • Provides onsite technology support on projects 
  • Must be able to drive to assigned sites to complete work