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Harmony Haven LLC

RTA Supervisor

Whitefield, ME · On-site

Salary: $25 Residential Treatment Assistant (RTA) Supervisor Harmony Haven LLC Department: Residential Services Reports To: Program Director FLSA Status: Non-Exempt Employment Status: Full-Time ...

Noblesoft Technologies

RTA Analyst

Rolling Meadows, IL · On-site

$20 - $23/hr

RTA Analyst Location: Rowling Medows, IL - Onsite The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement ...

RTA Outdoor Living

Account Executive

Tampa, FL · Remote

$85K - $175K/yr

RTA Outdoor Living | Remote Sales Consultant | $85,000-$150,000+ What if you actually looked forward to opening your laptop on Monday morning? At RTA Outdoor Living, you sell a product people ...

RTA Outdoor Living

Account Executive

Phoenix, AZ · Remote

$85K - $175K/yr

RTA Outdoor Living | Remote Sales Consultant | $85,000-$150,000+ What if you actually looked forward to opening your laptop on Monday morning? At RTA Outdoor Living, you sell a product people ...

RTA Outdoor Living

Account Executive

Austin, TX · Remote

$85K - $175K/yr

RTA Outdoor Living | Remote Sales Consultant | $85,000-$150,000+ What if you actually looked forward to opening your laptop on Monday morning? At RTA Outdoor Living, you sell a product people ...

RTA Fleet

Software Trainer, Fleet Success Coach

$85K - $105K/yr

The team at RTA is looking for a Training Specialist: our Fleet Fanatic, Teaching Trailblazer, and Product Pro all rolled into one. This role is responsible for deeply owning RTA's fleet management ...

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How much do rta jobs pay per year?

As of Jul 8, 2026, the average yearly pay for rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the typical challenges an RTA faces in a contact center environment?

One common challenge for RTAs is balancing the real-time demands of fluctuating call volumes with the need to maintain service level agreements, often requiring quick decision-making and strong problem-solving skills. The fast-paced nature of contact centers means RTAs must monitor multiple data streams and be ready to adjust staffing or schedules at a moment's notice. Collaboration with operations leaders, team supervisors, and agents is essential to implement changes effectively. By managing these challenges, RTAs play a pivotal role in maintaining efficient call center operations and delivering a positive customer experience.

What is an RTA job?

An RTA (Real-Time Analyst) job involves monitoring and managing workforce performance in real time to ensure efficient staffing and workflow in call centers or operational environments. RTAs track key metrics like call volume, agent adherence, and service levels to optimize productivity. They adjust schedules, reallocate resources, and provide recommendations to meet performance goals. Effective RTAs help maintain service quality while balancing workforce efficiency.

What are the key skills and qualifications needed to thrive in the Rta position, and why are they important?

To thrive as an RTA (Real-Time Analyst), you typically need strong analytical abilities, a background in workforce management or contact center operations, and proficiency with workforce management (WFM) tools. Familiarity with platforms like NICE, Aspect, Genesys, or Verint, along with certifications in WFM or analytics, is highly valued. Excellent communication, adaptability, and attention to detail are important soft skills for delivering actionable insights and collaborating with multiple teams. These capabilities are crucial for optimizing staffing, responding to real-time changes, and ensuring service level objectives are met in dynamic environments.

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Rta jobs near you
Infographic showing various Rta job openings in the United States as of July 2026, with employment types broken down into 58% Full Time, 26% Part Time, 1% Temporary, and 15% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

RTA Supervisor

Harmony Haven LLC

Whitefield, ME • On-site

Full-time

Posted 12 days ago

Job description

Salary: $25

Residential Treatment Assistant (RTA) Supervisor

Harmony Haven LLC


Department: Residential Services
Reports To: Program Director
FLSA Status: Non-Exempt
Employment Status: Full-Time


Position Summary

The Residential Treatment Assistant (RTA) Supervisor is responsible for the daily oversight, supervision, and support of the Residential Treatment Assistant team while ensuring the safety, structure, and therapeutic environment of Harmony Haven LLC. The RTA Supervisor promotes a culture of accountability, professionalism, and recovery by providing leadership to direct care staff and ensuring compliance with agency policies, Maine licensing regulations, and ASAM standards.

The RTA Supervisor works collaboratively with clinical, medical, care coordination, and administrative staff to ensure residents receive quality, person-centered care within a safe and structured recovery environment.


About Harmony Haven LLC

At Harmony Haven LLC, we believe addiction does not define the rest of a person's life. Every individual deserves the opportunity to heal, grow, and build a meaningful future. Recovery is possible for everyone when people are met with compassion, evidence-based care, accountability, and hope.

Our team is committed to providing person-centered services that empower individuals to live healthy, productive, and meaningful lives while supporting long-term recovery and community reintegration.


Essential Duties and Responsibilities

Staff Supervision

  • Supervise, mentor, and support Residential Treatment Assistants.
  • Ensure adequate staffing and coverage for all shifts.
  • Assist with scheduling and shift assignments.
  • Provide coaching, corrective action, and performance feedback.
  • Participate in employee orientation and ongoing training.
  • Conduct regular staff meetings and communicate organizational updates.
  • Foster teamwork, professionalism, and a recovery-oriented culture.

Resident Care

  • Ensure residents receive respectful, trauma-informed, person-centered care.
  • Support staff in implementing treatment plans and behavioral interventions.
  • Assist with crisis intervention and de-escalation.
  • Ensure resident rights are protected at all times.
  • Respond appropriately to emergencies, incidents, and resident concerns.

Program Operations

  • Oversee daily residential operations.
  • Ensure staff complete required hourly resident safety checks.
  • Monitor documentation for accuracy and timeliness.
  • Review shift reports and communicate significant events to leadership.
  • Maintain a safe, clean, and therapeutic living environment.
  • Ensure adherence to medication observation procedures, searches, transportation procedures, and facility safety policies.

Why Join Our Team?

At Harmony Haven LLC, you will have the opportunity to lead a dedicated team committed to transforming lives through recovery. Every day presents the chance to make a meaningful difference by helping individuals build healthy, productive, and purpose-filled futures.