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How much do rta jobs pay per year?

As of May 30, 2026, the average yearly pay for rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is an RTA job?

An RTA (Real-Time Analyst) job involves monitoring and managing workforce performance in real time to ensure efficient staffing and workflow in call centers or operational environments. RTAs track key metrics like call volume, agent adherence, and service levels to optimize productivity. They adjust schedules, reallocate resources, and provide recommendations to meet performance goals. Effective RTAs help maintain service quality while balancing workforce efficiency.

What are the key skills and qualifications needed to thrive in the Rta position, and why are they important?

To thrive as an RTA (Real-Time Analyst), you typically need strong analytical abilities, a background in workforce management or contact center operations, and proficiency with workforce management (WFM) tools. Familiarity with platforms like NICE, Aspect, Genesys, or Verint, along with certifications in WFM or analytics, is highly valued. Excellent communication, adaptability, and attention to detail are important soft skills for delivering actionable insights and collaborating with multiple teams. These capabilities are crucial for optimizing staffing, responding to real-time changes, and ensuring service level objectives are met in dynamic environments.

What are the typical challenges an RTA faces in a contact center environment?

One common challenge for RTAs is balancing the real-time demands of fluctuating call volumes with the need to maintain service level agreements, often requiring quick decision-making and strong problem-solving skills. The fast-paced nature of contact centers means RTAs must monitor multiple data streams and be ready to adjust staffing or schedules at a moment's notice. Collaboration with operations leaders, team supervisors, and agents is essential to implement changes effectively. By managing these challenges, RTAs play a pivotal role in maintaining efficient call center operations and delivering a positive customer experience.
What cities are hiring for Rta jobs? Cities with the most Rta job openings:
What states have the most Rta jobs? States with the most job openings for Rta jobs include:
Infographic showing various Rta job openings in the United States as of May 2026, with employment types broken down into 44% Full Time, 36% Part Time, and 20% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

CDL Bus Operator (CDL Class B or Higher with Passenger Endorsement Required)

RTA of Central Maryland

Annapolis Junction, MD • On-site

$27.26/hr

Full-time

Posted 8 days ago


Job description

Description:

The Regional Transportation Agency (RTA) manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrative and operational staff out of our Annapolis-Junction location.


We are seeking a dedicated, responsible, team-oriented Bus Driver/Operator to provide reliable and efficient service while operating transit vehicles. CDL Class B or higher, with Passenger (P) endorsement and no Airbrakes (L) restriction are required!

This position pays $27.26 per hour.


Schedule: A combination of daytime, evening and weekend hours.


KEY RESPONSIBILITIES, INCLUDING, BUT NOT LIMITED TO:

  • Drives one of several different transit buses or company non-revenue vehicles in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
  • Demonstrates reliability, flexibility, and professionalism with and without direct supervision.
  • Performs pre/post trip vehicle inspections as required.
  • Possess a functional knowledge of the demographics of the service area, and must read and understand street signs, route sheets and maps.
  • Stops at designated points to load and/or unload passengers.
  • May assist in the boarding of passengers using wheelchairs or other mobility aids and is required to properly secure wheelchairs and scooters.
  • Notifies dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.
  • Assures that fares are deposited into the fare box and dispenses information. Advises passengers of rules and regulations when necessary.
  • Timely and accurately completes/submits written reports concerning passengers and all accidents.
  • Accurately and efficiently operate on-board computer fare boxes, destination signs, tablets, and/or other electrical and technical instruments.
  • Ability to verbally communicate with passengers and dispatchers/road supervisors including use of a 2-way radio and PA system.
  • Must be able to work shift hours and days assigned.
Requirements:

Knowledge, Skills, and Abilities:

  • Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
  • Excellent customer service skills
  • Ability to interact with all interdepartmental personnel.
  • Positive attitude and sensitivity in dealing with customers with special physical and/or non-neurotypical needs.
  • Ability to read, write, and speak English and perform basic mathematical procedures.
  • Professional experience and professional demeanor

Minimum Qualifications:

  • At least one-year of professional driving experience (truck, transit bus, school bus)
  • Commercial Driver's License Class B or higher, with Passenger (P) endorsement and no Airbrakes (L) restriction
  • High School diploma or GED equivalent
  • Ability to communicate clearly in the English language
  • Must satisfactorily complete all required training

Physical Requirements & Working Conditions:

  • Ability to work under stress (possibly high) at times and meet strict timelines.
  • The ability to work early morning hours, and other varied hours.
  • Must have good depth perception, peripheral vision, distance vision, and color perception as is required to drive a motorized vehicle.
  • Possess a sense of hearing, including tone, pitch, and volume when operating transit vehicle, using 2-way radio, and assisting passengers and public.
  • Must have good manual dexterity to perform the basic functions of the keypad. Required to reach, grasp, and use multiple objects which include but are not limited to a 2-way radio, door controls, PA microphone, steering wheel, wheelchair lift control, and bus door control.
  • Required to sit while operating vehicle approximately 85 - 90% of the workday. The remaining 10- 15% of the day will require the operator to move both in the internal and exterior perimeters of the bus, including a pre-trip and post-trip inspection of the vehicle by walking around and through the vehicle.
  • Ability to push/pull tension of at least 50 pounds and the ability to bend and stoop/kneel to assist passengers boarding and securing in wheelchairs/scooters and/or to retrieve equipment. Twist at the knee and waist when operating vehicle, performing vehicle inspections, and securing wheelchairs. Reach forward, backward, upward, and downward while performing duties.
  • Subject to wet, cold, and/or hot environmental conditions.
  • Subject to heavy traffic, lights (night), with varying road conditions (seasonal)
  • Subject to vehicle noise and vibration while operating vehicles.
  • Subject to vehicle exhaust fumes and odors, road dusts, and mist.
  • Must be able to acquire and maintain a Medical Examiner's Certificate (DOT card).
  • This is a bargaining unit position.
  • Ability to pass pre-employment drug screening.
  • This position is safety-sensitive and is subject to RTA's Drug and Alcohol Testing Program.

Right to Revise:

This job description is not meant to be all-inclusive, and the company reserves the right to revise this job description as necessary without advance notice.


The duties and expectations herein are intended to describe the general nature and level of work being performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer without notice.


We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.