This position provides exemplary customer service in a manner consistent with the values and mission of Castle Group and the standards of Castle Royal Service. The Resident Services Specialist works ...
This position provides exemplary customer service in a manner consistent with the values and mission of Castle Group and the standards of Castle Royal Service. The Resident Services Specialist works ...
HOUSEMEN
Huntington, NY · On-site
$12/hr
Company Description A ROYAL ESTATE OF AFFAIRS Celebrating the Art of Entertaining Since 1919 A Castle to call your own...with just one wedding a day, OHEKA CASTLE is the perfect setting to host your ...
HOUSEMEN
Huntington, NY · On-site
$12/hr
Company Description A ROYAL ESTATE OF AFFAIRS Celebrating the Art of Entertaining Since 1919 A Castle to call your own...with just one wedding a day, OHEKA CASTLE is the perfect setting to host your ...
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
Property Manager -HOA
Jupiter, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Property Manager -HOA
Jupiter, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
General Manager- HOA
West Palm Beach, FL · On-site
$53K - $67K/yr
He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
New
General Manager- HOA
West Palm Beach, FL · On-site
$53K - $67K/yr
He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
New
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
Property Manager - Condo
Naples, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
Property Manager - Condo
Naples, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
General Manager- Condo
Fort Worth, TX · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
General Manager- Condo
Fort Worth, TX · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
General Manager- Condo
Boca Raton, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
General Manager- Condo
Boca Raton, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
General Manager- HOA
Naples, FL · On-site
$52K - $66K/yr
He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
General Manager- HOA
Naples, FL · On-site
$52K - $66K/yr
He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
Property Manager -HOA
Plantation, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Operations and Accounting * Uutilizes Castle Management assigned ...
Property Manager -HOA
Plantation, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Operations and Accounting * Uutilizes Castle Management assigned ...
Property Manager -HOA
Miami, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Property Manager -HOA
Miami, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Administrative Assistant- Condo
Miami Beach, FL · On-site
$17.75 - $24/hr
He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities
Administrative Assistant- Condo
Miami Beach, FL · On-site
$17.75 - $24/hr
He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities
Property Manager -HOA
Ocala, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Property Manager -HOA
Ocala, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities Operations and Accounting
Property Manager -HOA
Plantation, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Property Manager -HOA
Plantation, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Operations and Accounting * Uutilizes Castle ...
Assistant Property Manager- HOA
Miami, FL · On-site
$17.75 - $24.25/hr
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities * Manage and handle day-to ...
Assistant Property Manager- HOA
Miami, FL · On-site
$17.75 - $24.25/hr
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Essential Duties and Responsibilities * Manage and handle day-to ...
Property Manager - Condo
Boca Raton, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
Property Manager - Condo
Boca Raton, FL · On-site
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service Responsibilities Operations and Accounting * Utilizes Castle ...
Royal Castle information
See salary details
$5.29 - $7.41
0% of jobs
$7.41 - $9.53
0% of jobs
$9.53 - $11.65
0% of jobs
$11.65 - $13.77
0% of jobs
$15.20 is the 25th percentile. Wages below this are outliers.
$13.77 - $15.89
37% of jobs
$15.89 - $18.01
0% of jobs
$18.01 - $20.13
3% of jobs
$20.13 - $22.25
7% of jobs
The median wage is $23 / hr.
$22.25 - $24.37
7% of jobs
$24.37 - $26.49
9% of jobs
$27.14 is the 75th percentile. Wages above this are outliers.
$26.49 - $28.61
36% of jobs
$5
$22
$28
How much do royal castle jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for royal castle in the United States is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.40 per hour, depending on experience, location, and employer.
What is a royal castle?
A Royal Castle job typically refers to a position within the Royal Castle fast-food chain, known for serving burgers, fries, and other quick-service meals. Employees may work in roles such as cashier, cook, or customer service representative, ensuring quality food and service. Responsibilities often include taking orders, preparing food, maintaining cleanliness, and providing excellent customer experiences. Working at Royal Castle can offer entry-level job opportunities with potential for career growth in the food service industry.
What are the key skills and qualifications needed to thrive as a royal castle manager, and why are they important?
To thrive as a Royal Castle Manager, you need expertise in facility management, historical preservation, and strong organizational skills, often supported by a degree in history, hospitality, or management. Familiarity with building management systems, security protocols, and event planning software is commonly required. Exceptional leadership, communication, and problem-solving abilities help in managing staff, engaging with visitors, and handling unexpected challenges. These skills ensure the preservation of the castle, a positive guest experience, and efficient daily operations.
What are some common challenges faced by staff working in a royal castle and how can they be addressed?
Staff working in a royal castle often encounter unique challenges such as adhering to strict security protocols, maintaining historical artifacts, and balancing the needs of high-profile guests with routine operations. Effective communication and teamwork are essential, as roles frequently require collaboration across housekeeping, security, hospitality, and event management teams. Adapting to a dynamic schedule, often dictated by official events or tours, is also common. Ongoing training and a strong sense of discretion help staff thrive in this prestigious and demanding environment.
What is the difference between Royal Castle vs Hotel Concierge?
| Aspect | Royal Castle | Hotel Concierge |
|---|---|---|
| Credentials | May require hospitality or management certifications | Often requires hospitality or customer service experience |
| Work Environment | Luxury establishments, castles, or private estates | Hotels, resorts, and luxury accommodations |
| Employer & Industry | Private estates, luxury hotels, event venues | Hotels, resorts, travel industry |
| Common Search/Comparison | Royal Castle vs Hotel Concierge |
The main difference between a Royal Castle staff member and a Hotel Concierge lies in their work environment and specific responsibilities. Royal Castle staff typically work within private estates or castles, focusing on maintaining the estate and providing exclusive services. Hotel Concierges work in hotel settings, assisting guests with reservations, local recommendations, and personalized services. While both roles require excellent customer service skills, the Royal Castle role often emphasizes privacy and exclusivity, whereas the Concierge role is more guest-facing in a hospitality setting.
More about Royal Castle jobs
What states have the most Royal Castle jobs?
States with the most job openings for Royal Castle jobs include:
What job categories do people searching Royal Castle jobs look for?
The top searched job categories for Royal Castle jobs are:
Job description
Overview
The Resident Services Specialist supports property services by responding to a high volume of resident phone calls, assisting walk-in customers, and resolving or appropriately directing resident inquiries and concerns.
This position provides exemplary customer service in a manner consistent with the values and mission of Castle Group and the standards of Castle Royal Service. The Resident Services Specialist works collaboratively with internal departments, property management teams, and external customers to provide timely, professional, and accurate assistance in a fast-paced, call center environment.
Responsibilities
Essential Duties and Responsibilities
(May include some or all of the following as applicable)
Qualifications
Education/Training/Certifications/Licenses
High school diploma or equivalent required. Associate degree in Business Administration, Communications, or a related field preferred. An equivalent combination of education and relevant experience will also be considered.
Experience/Knowledge/Skills
Intermediate computer proficiency required, including experience with Microsoft Windows, Outlook, Word, and Excel.
Candidates must be comfortable navigating multiple software applications and browser-based systems simultaneously while assisting customers by phone.
Strong data-entry and typing skills required, with the ability to accurately document customer interactions in real time. Ability to type at least 50 WPM preferred.
Language Requirements
Fluency in English is required. Bilingual or multilingual candidates are highly desirable, particularly those able to professionally assist customers in more than one language.
Availability Requirements
Ability to maintain reliable and consistent attendance is essential due to the call-center nature of the position.
Must be available to work the assigned schedule and may occasionally be required to work extended hours, weekends, or adjusted schedules based on business and departmental needs.
May be required to attend training sessions, meetings, or company events at other locations on an occasional basis.
Physical Requirements
Ability to work in a seated position for extended periods of time. This position requires frequent use of a computer, keyboard, mouse, telephone/headset, and multiple computer applications throughout the workday.
Must be able to communicate, receive, and exchange information effectively through verbal and written communication.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position
The Resident Services Specialist supports property services by responding to a high volume of resident phone calls, assisting walk-in customers, and resolving or appropriately directing resident inquiries and concerns.
This position provides exemplary customer service in a manner consistent with the values and mission of Castle Group and the standards of Castle Royal Service. The Resident Services Specialist works collaboratively with internal departments, property management teams, and external customers to provide timely, professional, and accurate assistance in a fast-paced, call center environment.
Responsibilities
Essential Duties and Responsibilities
(May include some or all of the following as applicable)
- Handle a high volume of inbound resident and homeowner calls while consistently providing professional and courteous customer service in accordance with Castle Royal Service standards.
- Assist residents and homeowners with general account inquiries, payments, account balances, statements, coupons, and other property-related questions within the scope of Resident Services.
- Educate and guide residents on available self-service options, including online payment platforms and resident portals.
- Research resident inquiries using multiple systems and available property information to provide accurate and timely assistance.
- Create, document, update, and follow up on service requests and tickets, ensuring complete and accurate information is provided to the appropriate department or property management team.
- Document customer interactions and actions taken in the appropriate systems to maintain accurate records and ensure continuity of service.
- Resolve inquiries during the initial interaction whenever possible and appropriately route or escalate matters requiring assistance from Property Management or another department.
- Make outbound calls or other follow-up communications when necessary to close the loop on resident inquiries and outstanding requests.
- Collaborate with Property Management, Accounting, IT, Client Communications, and other internal departments to assist with resident needs and resolve issues.
- Provide residents with general association information, forms, documents, and instructions available through approved resources.
- Identify urgent or sensitive matters and follow established escalation procedures to ensure they are directed to the appropriate team or management level.
- Maintain professionalism and composure when handling difficult conversations, complaints, or escalated customer situations.
- Navigate multiple systems and resources simultaneously while maintaining accuracy, productivity, and quality service.
- Maintain working knowledge of Resident Services procedures, systems, and departmental processes as they are updated.
- Protect confidential resident, association, and company information and follow established privacy and security procedures.
- Meet established departmental performance expectations, including service quality, productivity, attendance, and call-handling standards.
- Perform other duties and special projects as assigned.
Qualifications
Education/Training/Certifications/Licenses
High school diploma or equivalent required. Associate degree in Business Administration, Communications, or a related field preferred. An equivalent combination of education and relevant experience will also be considered.
Experience/Knowledge/Skills
- Minimum of 1-2 years of customer service experience required; previous call center or high-volume inbound customer service experience strongly preferred.
- Experience handling a high volume of customer interactions while maintaining professionalism, accuracy, and quality service.
- Strong customer service and problem-solving skills with the ability to identify customer needs, research issues, and determine the appropriate resolution or escalation.
- Excellent verbal and written communication skills, with strong telephone etiquette and the ability to communicate clearly and professionally with residents, homeowners, property management teams, and internal departments.
- Ability to handle difficult or escalated customer interactions calmly and professionally.
- Strong organizational and time-management skills with the ability to prioritize tasks and work effectively in a fast-paced environment.
- Ability to multitask while speaking with customers, navigating multiple systems, researching information, and accurately documenting interactions.
- Strong attention to detail and ability to follow established procedures and escalation protocols.
- Ability to work independently as well as collaboratively within a team environment.
- Property management, HOA/condominium, or residential services experience is a plus but not required.
Intermediate computer proficiency required, including experience with Microsoft Windows, Outlook, Word, and Excel.
Candidates must be comfortable navigating multiple software applications and browser-based systems simultaneously while assisting customers by phone.
Strong data-entry and typing skills required, with the ability to accurately document customer interactions in real time. Ability to type at least 50 WPM preferred.
Language Requirements
Fluency in English is required. Bilingual or multilingual candidates are highly desirable, particularly those able to professionally assist customers in more than one language.
Availability Requirements
Ability to maintain reliable and consistent attendance is essential due to the call-center nature of the position.
Must be available to work the assigned schedule and may occasionally be required to work extended hours, weekends, or adjusted schedules based on business and departmental needs.
May be required to attend training sessions, meetings, or company events at other locations on an occasional basis.
Physical Requirements
Ability to work in a seated position for extended periods of time. This position requires frequent use of a computer, keyboard, mouse, telephone/headset, and multiple computer applications throughout the workday.
Must be able to communicate, receive, and exchange information effectively through verbal and written communication.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position