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Rooms Controller Jobs in Washington (NOW HIRING)

Marriott

Rooms Controller

Washington, DC · On-site

Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check ...

Marriott International

Rooms Controller

Washington, DC · On-site

$23.77 - $31.70/hr

Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check ...

HYATT Hotels

Reservation/Rooms Controller

Mclean, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Control Clerks are primarily ...

Hyatt

Reservation/Rooms Controller

Falls Church, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Control Clerks are primarily ...

Hyatt

Reservation/Rooms Controller

Tysons Corner, VA · On-site

$20 - $22/hr

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Control Clerks are primarily ...

Lore Group

Financial Controller

Washington, DC

Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to ... Financial Controller supports the Director of Finance in overseeing the financial operations of the ...

Merck Group

Head of Core Franchise

Rockville, MD · On-site

Collaborate with Controlling on budget, HC, expenses, business cases, and PDP financial analysis. Location: Rockville, MD, USA (preferred); Glasgow, UK or Darmstadt, Germany Who You Are Minimum ...

ServiceSource

Janitor

Lorton, VA · On-site

$14.50 - $18.50/hr

Clean and sanitize restrooms, locker rooms, shower areas, and other hygiene spaces; replenish ... controlled environments. * Follow all access, escort, badge, OPSEC, and classified environment ...

ServiceSource (Virginia)

Janitor

Lorton, VA · On-site

$14.50 - $18.50/hr

Clean and sanitize restrooms, locker rooms, shower areas, and other hygiene spaces; replenish ... controlled environments. * Follow all access, escort, badge, OPSEC, and classified environment ...

System One

Mail Coordinator

Merrifield, VA · On-site

$17.50 - $22.50/hr

Manage delivery confirmation records for shipped controlled forms. * Conduct daily checks on campus mail rooms. * Maintain campus mail rooms and ensure efficient operation. * Independently sort ...

System One

Mail Logistics Coordinator

Merrifield, VA · On-site

$19.50 - $26/hr

Receive and file delivery confirmation for all controlled forms shipped if necessary * Daily checks on ready issue rooms throughout the campus if necessary * Maintain mail rooms throughout campus if ...

System One

Mail Coordinator

Merrifield, VA · On-site

$17.50 - $22.50/hr

Manage delivery confirmation records for shipped controlled forms. * Conduct daily checks on campus mail rooms. * Maintain campus mail rooms and ensure efficient operation. * Independently sort ...

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Rooms Controller information

See Washington salary details

$62.3K

$135.3K

$198.8K

How much do rooms controller jobs pay per year?

As of Sep 1, 2026, the average yearly pay for rooms controller in Washington is $135,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,900.00 and $156,900.00 per year, depending on experience, location, and employer.

What is a rooms controller?

Rooms Controllers are hospitality professionals who manage and coordinate hotel room assignments to maximize occupancy and guest satisfaction. They work closely with the front desk, housekeeping, and reservations departments to ensure that guests are assigned rooms that meet their preferences and requirements. Rooms Controllers also handle special requests, resolve room conflicts, and may assist with inventory management. Their role is crucial in optimizing room usage, handling VIP reservations, and ensuring a smooth check-in and check-out process for guests.

What skills and qualifications are needed to thrive as a rooms controller?

To thrive as a Rooms Controller, you need strong organizational skills, attention to detail, and experience in hospitality management, typically supported by a hospitality-related degree or relevant work experience. Familiarity with property management systems (PMS) like Opera or Maestro and reservation platforms is essential. Excellent communication, problem-solving abilities, and the capacity to multitask help you stand out in this position. These skills ensure efficient room allocation, guest satisfaction, and smooth hotel operations.

What are common challenges faced by rooms controllers and how can they be managed?

Rooms Controllers often face the challenge of balancing guest preferences, overbooking situations, and last-minute changes while ensuring optimal room occupancy. Effective communication with the front desk, housekeeping, and reservations teams is crucial to manage these situations smoothly. Utilizing property management systems and staying organized can help anticipate busy periods and reduce errors. Proactively addressing potential conflicts and remaining adaptable are key to excelling in this role.

What is the difference between Rooms Controller vs Front Desk Agent?

AspectRooms ControllerFront Desk Agent
CredentialsHospitality or hotel management certification, relevant experienceCustomer service training, hospitality certification often preferred
Work EnvironmentHotel operations, reservations, room allocationFront desk, guest check-in/out, customer service
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry

While both roles are integral to hotel operations, a Rooms Controller primarily manages reservations and room allocations, focusing on operational efficiency. A Front Desk Agent handles guest check-ins, check-outs, and customer service. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are popular job titles related to Rooms Controller jobs in Washington?

For Rooms Controller jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Rooms Controller jobs in Washington look for?

The top searched job categories for Rooms Controller jobs in Washington are:

What cities in Washington are hiring for Rooms Controller jobs?

Cities in Washington with the most Rooms Controller job openings:

Rooms Controller jobs near you
Infographic showing various Rooms Controller job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $135,342 per year, or $65.1 per hour.

Rooms Controller

Washington, DC • On-site

Marriott
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriottexternal

Full-time

Re-posted 17 days ago

Job description

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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