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Rider Support Jobs (NOW HIRING)

Rider University

Lifeguard

Lawrenceville, NJ · On-site

$16.50/hr

With more than 100 majors, minors and programs, 21 Division I athletic teams and 150-plus clubs and organizations, Rider Broncs create their own pathways to success with the support of the University ...

Rider University

Admissions Counselor

Lawrenceville, NJ · On-site

$45K/yr

With more than 100 majors, minors and programs, 21 Division I athletic teams and 150-plus clubs and organizations, Rider Broncs create their own pathways to success with the support of the University ...

V2X

Technical Ship Rider-SkillBridge Intern

Fallon, NV · On-site

$14.25 - $19/hr

MPS FSR -Ship Rider positions: The Nav. MPS FSR -Ship Rider will deploy on board U.S. Naval vessels ... Travel to s Bridge, Technical, Intern, Technical Support, Operations, IT, Manufacturing, Technology

Rider University

Financial Aid Officer

Lawrenceville, NJ · On-site

$43K/yr

Position Overview Rider University invites applications for a Financial Aid Officer. The Financial Aid Officer provides front-line, student-centered financial aid support for students and families ...

Rider University

Lifeguard

Lawrence Township, NJ · On-site

$16.50/hr

With more than 100 majors, minors and programs, 21 Division I athletic teams and 150-plus clubs and organizations, Rider Broncs create their own pathways to success with the support of the University ...

Rider University

Adjunct Faculty - Organ

Lawrenceville, NJ · On-site

$64.91 - $82.60/hr

With more than 100 majors, minors and programs, 21 Division I athletic teams and 150-plus clubs and organizations, Rider Broncs create their own pathways to success with the support of the University ...

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How much do rider support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for rider support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a Rider Support?

A Rider Support is a professional who assists customers, typically in industries like ridesharing, delivery, or cycling, by addressing their inquiries, resolving issues, and ensuring a positive experience. They may handle concerns related to ride bookings, payments, safety, or equipment. Rider Support representatives communicate with users via phone, email, or chat, and often collaborate with other teams to resolve complex problems. Their goal is to provide timely, helpful, and courteous support to riders, ensuring customer satisfaction and loyalty.

What is the difference between Rider Support vs Delivery Driver?

AspectRider SupportDelivery Driver
Required CredentialsValid driver's license, sometimes motorcycle or bike licenseValid driver's license, vehicle registration
Work EnvironmentCustomer service, support centers, or dispatch hubsOn-road, delivery routes, various locations
Employer & Industry UsageFood delivery platforms, courier servicesFood, parcel, or courier delivery services
Common Search & ComparisonRider Support vs Delivery Driver

Rider Support roles focus on assisting riders with technical issues, customer inquiries, and operational support, often working in support centers. Delivery Drivers primarily handle the physical delivery of goods, working on the road. While both roles require a valid driver's license and are part of the delivery industry, Rider Support emphasizes customer service and technical assistance, whereas Delivery Drivers focus on logistics and transportation.

What are some common challenges faced in a Rider Support role, and how can they be effectively managed?

Rider Support professionals often encounter challenges such as handling high volumes of inquiries during peak hours, resolving urgent issues quickly, and communicating with riders who may be frustrated or stressed. Effectively managing these situations involves staying calm under pressure, using active listening skills, and following established protocols to find quick solutions. Collaboration with dispatch, technical teams, and other support staff is essential to ensure that riders’ concerns are addressed efficiently and that service standards are maintained.

What are the key skills and qualifications needed to thrive as a Rider Support specialist, and why are they important?

To thrive as a Rider Support specialist, you need strong customer service skills, problem-solving abilities, and a good understanding of transportation or delivery platforms, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic office applications is typically required. Excellent communication, patience, and the ability to stay calm under pressure are standout soft skills in this role. These skills are crucial for effectively resolving rider issues, ensuring customer satisfaction, and maintaining smooth operations.
More about Rider Support jobs
What states have the most Rider Support jobs? States with the most job openings for Rider Support jobs include:
What job categories do people searching Rider Support jobs look for? The top searched job categories for Rider Support jobs are:
Rider Support jobs near you
Infographic showing various Rider Support job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 5% As Needed, 63% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Lightweight Team Assistant (Temporary, Part-Time)

Lightweight Team Assistant (Temporary, Part-Time)

Burton Snowboards

Burlington, VT • On-site

$27 - $29/hr

Part-time, Temporary

Posted yesterday

Job description

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we're committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
Job Title: Lightweight Team Assistant (Temporary, Part-Time)
Department: Sports Marketing
Reports To: Athlete & Ambassador Senior Manager
Location: Burlington, VT
Hours: 32 hours per week
The Breakdown
The Lightweight Team Assistant is responsible for the day-to-day management and logistical support of Burton's Lightweight team, a group of young international snowboarders.
This role serves as the primary operational point of contact for team riders, overseeing product ordering and distribution, travel coordination, and expense management. The ideal candidate is highly organized, communicates effectively across cultures and time zones, and has a genuine passion for snowboarding and youth athlete development. This is a part-time position (32 hours/week) requiring approximately 25% travel.
This role will provide hands on experience with the best snowboarders in the world, extensive networking opportunities, and exposure to sports marketing in the action sports space.
Responsibilities
Product Management & Shipping:
  • Build lifelong relationships with Lightweight team. Establish a line of trust in order to mentor team riders and help them progress in snowboarding.
  • Manage all product orders for Lightweight team riders, ensuring accurate sizing, timely fulfillment, and delivery.
  • Oversee sample orders and PO placement to ensure athletes & ambassadors have future season products to use during the season.
  • Ensure all products are shipped from the warehouse and Craig's Prototype Facility to athletes in a timely manner and in line with team budget.
  • Coordinate and track outbound shipments of athlete product. Work with internal logistics and warehouse teams to ensure timely delivery.
  • Maintain organized records of product allocations, order history, and inventory needs for each rider.
  • Communicate proactively with riders regarding order status, tracking, delivery timelines, and any shipping issues.
  • Partner with the product and sports marketing teams to ensure riders receive the correct seasonal products.
  • Support all Burton and Anon Sports Marketing projects as needed.

Travel & Rider Support:
  • Coordinate domestic and international travel logistics for Lightweight team riders, including flights, hotels, ground transportation, and visa/travel documentation as needed.
  • Support riders at events, contests, and photoshoots, providing on-the-ground logistical assistance.
  • Serve as a point of contact for riders during trips, ensuring their needs are met and any issues are resolved quickly.
  • Assist with scheduling and itinerary management for team travel, maintaining clear communication with riders, coaches, and event organizers.
  • Act as the liaison and host between athletes & ambassadors when they come to the global headquarters in Burlington, Vermont.

Expense & Budget Management:
  • Process and track expense reports for the Lightweight team in a timely manner, within 10 business days of each trip or expenditure.
  • Support team members in understanding and adhering to travel and expense guidelines.
  • Communicate proactively with your manager regarding budget usage and flag any spending concerns in advance.
  • Maintain accurate records of team-related expenses and assist with budget reconciliation.

Team Administration & Communication:
  • Help Lightweight team riders conceptualize and propose projects for Burton to sponsor. Ensure that project pitches are submitted properly and before deadlines.
  • Work with social and content teams to support with content capture and content deployment.
  • Maintain constant focus on the up-and-coming riders in snowboarding. Identify and propose new talent to the athlete mangement team.
  • Act as a day-to-day liaison between Lightweight team riders and the internal Sports Marketing team.
  • Maintain up-to-date rider contact information, documents, sizes, and files.
  • Support the Sports Marketing team with administrative tasks related to the Lightweight program as needed.

Job Requirements:
Experience:
  • Background in Marketing, Sports Management, Communications, or a related field.
  • 1-2 years of experience in a marketing, team management, logistics, or operations support role, preferably within action sports, youth athletics, or the snowboard industry.
  • Familiarity with snowboarding or action sports culture is required.

Organizational & Time Management:
  • Exceptional organizational skills with the ability to manage multiple projects and deadlines simultaneously.
  • Ability to work independently with a proactive, solutions-oriented mindset.
  • Comfortable working across international time zones and with riders of varying cultural backgrounds.
  • Required to be in the Burlington VT office Monday - Thursday 9AM-5 PM; flexible on other days based on team needs.

Communication:
  • Strong written and verbal communication skills; able to communicate clearly and professionally with athletes, parents/guardians, internal team members, and external partners.
  • Maintains discretion when handling sensitive athlete or contract information.
  • Responsive and reliable in all forms of communication, including email, phone, and messaging platforms.

Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
  • Experience with logistics, shipping platforms, or expense tools a plus.

Additional Requirements:
  • Valid passport and ability to travel internationally.
  • Valid driver's license.
  • Must be able to frequently transport up to 50lbs on snow.
  • Must be able to pack and ship 50lb boxes.
  • Experience with cameras (filming or photo) is a plus.
  • Experience in graphic design is a plus.

Travel Required:
This position requires approximately 25% travel, including domestic and international trips to events, contests, and photoshoots. Must be available to work flexible hours during events, including weekends.
Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!
Work Location Eligibility: Burton Snowboards is currently able to hire for this position in the following states: California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.

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