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Charter Communications Customer Service Jobs (NOW HIRING)

DATTCO

Customer Service Representative

New Britain, CT

$15.75 - $21.50/hr

... communication channels * Prepare accurate charter quotations and follow up with prospective ... Outstanding customer service and relationship-building skills * Strong verbal and written ...

SPECTRUM

Customer Support Representative

Louisville, KY · On-site

$20/hr

Provide prompt support for Spectrum internet, phone and video services by troubleshooting and ... Get to Know Us Charter Communications provides superior communication and entertainment products ...

Carrs Motorcoach Llc

Charter Driver

Detroit, MI

$18 - $20/hr

Provide excellent customer service and assist passengers as needed. * Adhere to all traffic laws ... Communicate effectively with dispatch and follow assigned routes. * Manage and report any vehicle ...

Carrs Motorcoach Llc

Charter Driver

Detroit, MI

$18 - $20/hr

Provide excellent customer service and assist passengers as needed. * Adhere to all traffic laws ... Communicate effectively with dispatch and follow assigned routes. * Manage and report any vehicle ...

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How much do charter communications customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for charter communications customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Charter Communications Customer Service Representative, and why are they important?

To thrive as a Charter Communications Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is important. Patience, active listening, and a positive attitude help you build rapport with customers and resolve concerns effectively. These skills and qualities are crucial for delivering excellent customer experiences, retaining clients, and supporting the company's reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

Does charter communication pay well?

Charter Communications customer service roles typically offer hourly wages that are competitive within the telecommunications industry, with entry-level positions starting around minimum wage and increasing with experience. Employees may also receive benefits such as health insurance and paid time off, but overall pay varies based on location, experience, and specific job responsibilities.

Is getting hired at Spectrum hard?

Getting hired as a Customer Service representative at Spectrum typically involves completing an application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with good communication skills and relevant experience tend to have an advantage.

What are some common challenges faced by Charter Communications Customer Service representatives, and how can they be managed?

Customer Service representatives at Charter Communications often encounter challenges such as handling a high volume of customer inquiries, resolving complex technical issues, and managing difficult or upset customers. Successful representatives use effective communication skills, patience, and problem-solving abilities to address these situations. Support from team leads and ongoing training help staff stay updated on company policies and technical solutions, making it easier to provide excellent service and maintain customer satisfaction.

What does a Charter Communications Customer Service representative do?

A Charter Communications Customer Service representative assists customers by answering questions, resolving issues, and providing information about products and services offered by Charter (now branded as Spectrum). Their responsibilities include handling inquiries related to billing, service outages, technical support, and account management. They strive to deliver a positive customer experience by addressing concerns efficiently and ensuring customer satisfaction.

How much does Spectrum pay customer service agents?

Spectrum customer service agents typically earn an average hourly wage of around $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What is the difference between Charter Communications Customer Service vs Charter Communications Technical Support?

AspectCharter Communications Customer ServiceCharter Communications Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer-facing roles in cable/internet servicesTechnical troubleshooting roles in cable/internet services
Common Search & ComparisonCustomer service skills, communication, problem-solvingTechnical skills, troubleshooting, network knowledge

Charter Communications Customer Service focuses on assisting customers with billing, account inquiries, and service issues through communication skills. In contrast, Charter Communications Technical Support involves diagnosing and resolving technical problems related to internet, TV, and phone services, requiring more technical knowledge. Both roles are essential in the cable and internet industry, but they serve different customer needs and require distinct skill sets.

More about Charter Communications Customer Service jobs
What cities are hiring for Charter Communications Customer Service jobs? Cities with the most Charter Communications Customer Service job openings:
What states have the most Charter Communications Customer Service jobs? States with the most job openings for Charter Communications Customer Service jobs include:
What job categories do people searching Charter Communications Customer Service jobs look for? The top searched job categories for Charter Communications Customer Service jobs are:
Charter Communications Customer Service jobs near you
Infographic showing various Charter Communications Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Experience Manager

Customer Experience Manager

Charter Communications

Andover, MA

Full-time

Posted 7 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

Company Description

Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange!

America's Job Exchange (AJE) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating AJE's customer experience to world class standards.  If you have been part of a stellar Account Management team and are excited at redefining the customer experience at AJE, please read on!
AJE, a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use AJE for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use AJE to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit:www.americasjobexchange.com.
Here's an overview of our exciting opportunity:

As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to AJE customers.  The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach.

The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using AJE to manage their compliance and diversity recruiting needs.    Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team.


As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must. 

Job Description

Specific Responsibilities

      Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products

  • Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched.
  • Respond to customer inquiries in an efficient, effective and timely manner.
  • Engage customer in pursuit of opportunities for account growth and new business.
  • Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base.
  • Reviews customer's accounts to ensure accounts are set up and functioning properly.
  • Reports any disruption in service to accounts to appropriate team members and follows through until resolved.
  • Effectively communicate with key personnel in other departments to ensure customer accounts are up to date.
  • Provide superior customer service.
  • Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes.
  • Proactively recommend enhancements to leadership to improve processes and support overall team objectives
Qualifications

       Extremely detail oriented

       Technical competence (Excel, Microsoft Word, PowerPoint, etc)

       Familiarity with or willingness to learn about OFCCP regulations

       Keep up to date about product offerings as well as OFCCP regulations 

       Motivated, goal oriented, persistent and a skilled negotiator

       High level of initiative and work well in a team environment

       Excellent written and oral communication skills

       Handles stressful situations and deadline pressures well

       Undergraduate degree



Additional Information

If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you!

More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise

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