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Charter Communications Customer Service Jobs (NOW HIRING)

DATTCO

Customer Service Representative

New Britain, CT

$15.75 - $21.50/hr

... communication channels * Prepare accurate charter quotations and follow up with prospective ... Outstanding customer service and relationship-building skills * Strong verbal and written ...

Carrs Motorcoach Llc

Charter Driver

Detroit, MI · On-site

$18 - $20/hr

Provide excellent customer service and assist passengers as needed. * Adhere to all traffic laws ... Communicate effectively with dispatch and follow assigned routes. * Manage and report any vehicle ...

Gray Line Tennessee

Charter Driver

Nashville, TN · On-site

Charter Drivers act as customer service representatives for Gray Line Tennessee. Interacting with ... Shall be able to read, write and speak fluent English to communicate with coworkers, the general ...

Exec 1 Aviation

Charter Coordinator

Ankeny, IA · On-site

Salary: Full-time Charter Coordinator Position The duties of the charter coordinator are to ... Preferred experience with customer service and or logistics. * Willing to work in a fast paced 24/7 ...

SPECTRUM

Customer Support Representative

Orlando, FL · On-site

$20/hr

Communication, organization, time management, customer service * Abilities : Dependable, problem ... Get to Know Us Charter Communications provides superior communication and entertainment products ...

Posted today

Exec 1 Aviation

Charter Coordinator

Ankeny, IA · On-site

Full-time Charter Coordinator Position The duties of the charter coordinator are to: * Monitor the ... Preferred experience with customer service and or logistics. * Willing to work in a fast paced 24/7 ...

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How much do charter communications customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for charter communications customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Charter Communications Customer Service Representative, and why are they important?

To thrive as a Charter Communications Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is important. Patience, active listening, and a positive attitude help you build rapport with customers and resolve concerns effectively. These skills and qualities are crucial for delivering excellent customer experiences, retaining clients, and supporting the company's reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

Does charter communication pay well?

Charter Communications customer service roles typically offer hourly wages that are competitive within the telecommunications industry, with entry-level positions starting around minimum wage and increasing with experience. Employees may also receive benefits such as health insurance and paid time off, but overall pay varies based on location, experience, and specific job responsibilities.

Is getting hired at Spectrum hard?

Getting hired as a Customer Service representative at Spectrum typically involves completing an application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with good communication skills and relevant experience tend to have an advantage.

What are some common challenges faced by Charter Communications Customer Service representatives, and how can they be managed?

Customer Service representatives at Charter Communications often encounter challenges such as handling a high volume of customer inquiries, resolving complex technical issues, and managing difficult or upset customers. Successful representatives use effective communication skills, patience, and problem-solving abilities to address these situations. Support from team leads and ongoing training help staff stay updated on company policies and technical solutions, making it easier to provide excellent service and maintain customer satisfaction.

What does a Charter Communications Customer Service representative do?

A Charter Communications Customer Service representative assists customers by answering questions, resolving issues, and providing information about products and services offered by Charter (now branded as Spectrum). Their responsibilities include handling inquiries related to billing, service outages, technical support, and account management. They strive to deliver a positive customer experience by addressing concerns efficiently and ensuring customer satisfaction.

How much does Spectrum pay customer service agents?

Spectrum customer service agents typically earn an average hourly wage of around $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What is the difference between Charter Communications Customer Service vs Charter Communications Technical Support?

AspectCharter Communications Customer ServiceCharter Communications Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer-facing roles in cable/internet servicesTechnical troubleshooting roles in cable/internet services
Common Search & ComparisonCustomer service skills, communication, problem-solvingTechnical skills, troubleshooting, network knowledge

Charter Communications Customer Service focuses on assisting customers with billing, account inquiries, and service issues through communication skills. In contrast, Charter Communications Technical Support involves diagnosing and resolving technical problems related to internet, TV, and phone services, requiring more technical knowledge. Both roles are essential in the cable and internet industry, but they serve different customer needs and require distinct skill sets.

More about Charter Communications Customer Service jobs
What cities are hiring for Charter Communications Customer Service jobs? Cities with the most Charter Communications Customer Service job openings:
What states have the most Charter Communications Customer Service jobs? States with the most job openings for Charter Communications Customer Service jobs include:
What job categories do people searching Charter Communications Customer Service jobs look for? The top searched job categories for Charter Communications Customer Service jobs are:
Charter Communications Customer Service jobs near you
Infographic showing various Charter Communications Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

San Antonio, TX

$20/hr

Full-time

Re-posted 23 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

PAY RATE - $20.00 per hour
Contingent Start Date: September 18, 2026

13 Weeks Paid Training: Tuesday thru Saturday
Night and Weekend Availability Required

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#LI-CG1
CRP113 2026-77025 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient
Employment Type: Full Time

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