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Charter Communications Customer Service Jobs (NOW HIRING)

DATTCO

Customer Service Representative

New Britain, CT · On-site

$15.75 - $21.50/hr

... communication channels * Prepare accurate charter quotations and follow up with prospective ... Outstanding customer service and relationship-building skills * Strong verbal and written ...

AERO CHARTER INC

1st Shift CSR

Chesterfield, MO

$17 - $20/hr

Aero Charter Inc - St. Louis's top charter jet company and FBO - is looking for talented and ... Excellent communication skills including active listening. * Service-oriented and able to resolve ...

Carrs Motorcoach Llc

Charter Driver

Detroit, MI

$18 - $20/hr

Provide excellent customer service and assist passengers as needed. * Adhere to all traffic laws ... Communicate effectively with dispatch and follow assigned routes. * Manage and report any vehicle ...

SPECTRUM

Customer Support Representative

Mcallen, TX · On-site

$20/hr

As a Customer Service Representative with a focus on Mobile Repair, you will use your communication ... Get to Know Us Charter Communications provides superior communication and entertainment products ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Strong communication, customer service and interpersonal skills * Ability to build rapport with customers * High School diploma or GED required * Microsoft Office (Outlook, Excel & Word) required

Kfc

Customer Service

Elkview, WV

$10.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

Long John Silver's / A&W

Customer Service

Newport, TN

$11.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

Long John Silver's

Customer Service

Sevierville, TN · On-site

$15 - $16/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

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Charter Communications Customer Service information

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How much do charter communications customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for charter communications customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Charter Communications Customer Service Representative, and why are they important?

To thrive as a Charter Communications Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is important. Patience, active listening, and a positive attitude help you build rapport with customers and resolve concerns effectively. These skills and qualities are crucial for delivering excellent customer experiences, retaining clients, and supporting the company's reputation.

What is the highest paid customer service job?

The highest paid customer service roles are often managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

Does charter communication pay well?

Charter Communications customer service roles typically offer hourly wages that are competitive within the telecommunications industry, with entry-level positions starting around minimum wage and increasing with experience. Employees may also receive benefits such as health insurance and paid time off, but overall pay varies based on location, experience, and specific job responsibilities.

Is getting hired at Spectrum hard?

Getting hired as a Customer Service representative at Spectrum typically involves completing an application, passing a skills assessment, and participating in interviews. The hiring process can be competitive, and candidates with good communication skills and relevant experience tend to have an advantage.

What are some common challenges faced by Charter Communications Customer Service representatives, and how can they be managed?

Customer Service representatives at Charter Communications often encounter challenges such as handling a high volume of customer inquiries, resolving complex technical issues, and managing difficult or upset customers. Successful representatives use effective communication skills, patience, and problem-solving abilities to address these situations. Support from team leads and ongoing training help staff stay updated on company policies and technical solutions, making it easier to provide excellent service and maintain customer satisfaction.

What does a Charter Communications Customer Service representative do?

A Charter Communications Customer Service representative assists customers by answering questions, resolving issues, and providing information about products and services offered by Charter (now branded as Spectrum). Their responsibilities include handling inquiries related to billing, service outages, technical support, and account management. They strive to deliver a positive customer experience by addressing concerns efficiently and ensuring customer satisfaction.

How much does Spectrum pay customer service agents?

Spectrum customer service agents typically earn an average hourly wage of around $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in a call center environment.

What is the difference between Charter Communications Customer Service vs Charter Communications Technical Support?

AspectCharter Communications Customer ServiceCharter Communications Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer-facing roles in cable/internet servicesTechnical troubleshooting roles in cable/internet services
Common Search & ComparisonCustomer service skills, communication, problem-solvingTechnical skills, troubleshooting, network knowledge

Charter Communications Customer Service focuses on assisting customers with billing, account inquiries, and service issues through communication skills. In contrast, Charter Communications Technical Support involves diagnosing and resolving technical problems related to internet, TV, and phone services, requiring more technical knowledge. Both roles are essential in the cable and internet industry, but they serve different customer needs and require distinct skill sets.

More about Charter Communications Customer Service jobs
What cities are hiring for Charter Communications Customer Service jobs? Cities with the most Charter Communications Customer Service job openings:
What states have the most Charter Communications Customer Service jobs? States with the most job openings for Charter Communications Customer Service jobs include:
What job categories do people searching Charter Communications Customer Service jobs look for? The top searched job categories for Charter Communications Customer Service jobs are:
Charter Communications Customer Service jobs near you
Infographic showing various Charter Communications Customer Service job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Charter Communications

Cheektowaga, NY

$20/hr

Full-time

Posted 26 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

Job Summary

CUSTOMER SERVICE REPRESENTATIVE $20/HOUR

IN-OFFICE POSITION-Cheektowaga, NY

EVENING AND WEEKEND AVAILABILITY REQUIRED

Next Start Date: Monday, September 14th, 2026

Training Schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

What Charter Communications employees say

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