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Charter Communications Customer Service Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

Dream Yacht Worldwide

Be Seen First

Customer Service Specialist

Clearwater, FL · On-site

$41K - $50K/yr

Dream Yacht Worldwide is currently seeking a Customer Service Specialist to join our dedicated team ... charter booking, ensuring a seamless and high-touch experience. * Support & Communication:

Customer Operations

PAC, Rep 1

Saint Ann, MO · On-site

$15 - $20.25/hr

Effective communication, multi-tasking, customer service, organizational * Abilities : Flexible ... Get to Know Us Charter Communications provides superior communication and entertainment products ...

Carrs Motorcoach Llc

Charter Driver

Detroit, MI · On-site

$18 - $20/hr

Provide excellent customer service and assist passengers as needed. * Adhere to all traffic laws ... Communicate effectively with dispatch and follow assigned routes. * Manage and report any vehicle ...

Carrs Motorcoach LLC.

Charter Driver

Detroit, MI · On-site

Provide excellent customer service and assist passengers as needed. Adhere to all traffic laws and ... Communicate effectively with dispatch and follow assigned routes. Manage and report any vehicle ...

Vantage Aviation

Customer Service Representative

Richmond, VA · On-site

$17.50 - $19/hr

Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight ... The CSR role requires frequent computer use, radio communications, multitasking, and a high level ...

Posted today

Long John Silver's

Customer Service

Roanoke, VA · On-site

$15.75 - $21.25/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

Long John Silver's

Customer Service

Jackson, TN · On-site

$15.25 - $20.75/hr

Customer Service The Customer Service is the key to ensuring guest satisfaction. This is a very ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

Long John Silver's

Customer Service

Paris, KY · On-site

$12/hr

Customer Service Share Apply Full-time Part-time Up to $12.00 per hour The Customer Service is the ... and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible ...

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Charter Communications Customer Service information

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How much do charter communications customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for charter communications customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Charter Communications Customer Service representative do?

A Charter Communications Customer Service representative assists customers by answering questions, resolving issues, and providing information about products and services offered by Charter (now branded as Spectrum). Their responsibilities include handling inquiries related to billing, service outages, technical support, and account management. They strive to deliver a positive customer experience by addressing concerns efficiently and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Charter Communications Customer Service representative?

To thrive as a Charter Communications Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is important. Patience, active listening, and a positive attitude help you build rapport with customers and resolve concerns effectively. These skills and qualities are crucial for delivering excellent customer experiences, retaining clients, and supporting the company's reputation.

What are some common challenges faced by Charter Communications Customer Service representatives, and how can they be managed?

Customer Service representatives at Charter Communications often encounter challenges such as handling a high volume of customer inquiries, resolving complex technical issues, and managing difficult or upset customers. Successful representatives use effective communication skills, patience, and problem-solving abilities to address these situations. Support from team leads and ongoing training help staff stay updated on company policies and technical solutions, making it easier to provide excellent service and maintain customer satisfaction.

What is the difference between Charter Communications Customer Service vs Charter Communications Technical Support?

AspectCharter Communications Customer ServiceCharter Communications Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer-facing roles in cable/internet servicesTechnical troubleshooting roles in cable/internet services
Common Search & ComparisonCustomer service skills, communication, problem-solvingTechnical skills, troubleshooting, network knowledge

Charter Communications Customer Service focuses on assisting customers with billing, account inquiries, and service issues through communication skills. In contrast, Charter Communications Technical Support involves diagnosing and resolving technical problems related to internet, TV, and phone services, requiring more technical knowledge. Both roles are essential in the cable and internet industry, but they serve different customer needs and require distinct skill sets.

More about Charter Communications Customer Service jobs

What cities are hiring for Charter Communications Customer Service jobs?

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What states have the most Charter Communications Customer Service jobs?

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Charter Communications Customer Service jobs near you
Infographic showing various Charter Communications Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Community Solutions Central Operations Specialist I

Charter Communications

Morrisville, NC • On-site

$48K - $64K/yr

Other

Posted 18 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where you can help rapidly resolve network outages and ensure customers stay connected? As a Community Solutions Central Operations Specialist I, atSpectrum,you'llmonitorManaged Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution. Yourexpertisewill directly influence restoration times and enhance the efficiency of ourfixagents, making a measurable difference in service reliability.

Shift desired: Sun-Thurs, 2:00 pm-11:00 pm

HowYou'llMake an Impact

  • Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data
  • Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
  • Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
  • Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
  • Proactivelyidentifyarea problems using monitoring equipment and escalatesignificant eventsto Level 2 or Senior Specialists for review
  • Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
  • Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination

Working Conditions

  • Office environment with a variable schedule that may include nights, weekends and holidays

WhatYou'llBring to Spectrum


Required Qualifications


Education

  • Two-year degree or certificate with emphasis in telecommunications or IT

Experience

  • 2+ years of experience in a 24x7 Operations Center
  • 2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
  • 2+ years of experience in NOC, dispatch, call center or help desk support

Skills

  • Ability to read, write and speak English
  • Knowledge of HFC network concepts, DOCSIS and end-user support principles
  • Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
  • Ability to collaborate effectively within a team environment
  • Practical problem-solving skills and the ability to address situations with limited standardization
  • Proficiencywith desktop computer hardware and software monitoring tools for network performance analysis
  • Ability towriteroutine reports and correspondence and produce reports outlining network trends
  • Capability to distinguish andidentifyvarious colorsfor alarm state identification in current tools and software

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COP113 2026-77461 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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