Team Manager- Training Lead
Mesa, AZ · On-site
Role Overview Cognizant is seeking an experienced Team Manager - Training Lead to own and elevate the training function for the Waymo Rider Support program in Mesa, Arizona. Waymo's fully autonomous ...
Team Manager- Training Lead
Mesa, AZ · On-site
Role Overview Cognizant is seeking an experienced Team Manager - Training Lead to own and elevate the training function for the Waymo Rider Support program in Mesa, Arizona. Waymo's fully autonomous ...
Call Center Team Lead (On-Site)
Mesa, AZ · On-site
Provide front line support and direction to our Rider Support Agents while ensuring quality service is provided during every rider, driver or dispatch interaction. This role involves learning and ...
Call Center Team Lead (On-Site)
Mesa, AZ · On-site
Provide front line support and direction to our Rider Support Agents while ensuring quality service is provided during every rider, driver or dispatch interaction. This role involves learning and ...
Front Desk Receptionist - Cyclebar Traffic Circle
Long Beach, CA · On-site
$16.50 - $21.25/hr
Our busy indoor cycling studio in Long Beach is seeking Rider Support Staff! Our sales staff members are rock stars who are passionate about fitness, experienced in membership sales, are "virtual ...
Quick apply
Front Desk Receptionist - Cyclebar Traffic Circle
Long Beach, CA · On-site
$16.50 - $21.25/hr
Our busy indoor cycling studio in Long Beach is seeking Rider Support Staff! Our sales staff members are rock stars who are passionate about fitness, experienced in membership sales, are "virtual ...
Thoroughbred Exercise Rider
Somers, CT · On-site
$52K/yr
The Thoroughbred Exercise Rider is responsible for executing the trainer's instructions and ... The Company is committed to and supports equal employment opportunity and affirmative action to all ...
Quick apply
Thoroughbred Exercise Rider
Somers, CT · On-site
$52K/yr
The Thoroughbred Exercise Rider is responsible for executing the trainer's instructions and ... The Company is committed to and supports equal employment opportunity and affirmative action to all ...
Thoroughbred Exercise Rider
Somers, CT · On-site
$52K/yr
Thoroughbred Exercise Rider Lindy Farms Lindy Farms is a family-owned and operated farm based in ... The Company is committed to and supports equal employment opportunity and affirmative action to all ...
Thoroughbred Exercise Rider
Somers, CT · On-site
$52K/yr
Thoroughbred Exercise Rider Lindy Farms Lindy Farms is a family-owned and operated farm based in ... The Company is committed to and supports equal employment opportunity and affirmative action to all ...
Be Seen First
Behavioral Health - Flex Driver
Columbus, OH · On-site
$20/hr
Rider Support & Supervision ● While sitting next to the rider, the Attendant will support the rider during transport by maintaining a calm, safe, and respectful environment. ● Communicate ...
Quick apply
Be Seen First
Behavioral Health - Flex Driver
Columbus, OH · On-site
$20/hr
Rider Support & Supervision ● While sitting next to the rider, the Attendant will support the rider during transport by maintaining a calm, safe, and respectful environment. ● Communicate ...
Dispatch Lead
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Dispatch Lead
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Customer Experience Lead
Riverside, CA · On-site
$22 - $25/hr
We are looking for a Customer Experience Lead to own the full rider experience for the brands Northern 45 supports - from the first question about a product, through the sale, through post purchase ...
Customer Experience Lead
Riverside, CA · On-site
$22 - $25/hr
We are looking for a Customer Experience Lead to own the full rider experience for the brands Northern 45 supports - from the first question about a product, through the sale, through post purchase ...
The Outreach and Intake Coordinator administers and supports the San Diego County Senior Transportation Program, serving as the primary contact for rider enrollment, community outreach, and program ...
The Outreach and Intake Coordinator administers and supports the San Diego County Senior Transportation Program, serving as the primary contact for rider enrollment, community outreach, and program ...
Call Center & Rider Support * Answer incoming calls and provide timely, courteous assistance to program participants, caregivers, and community partners. * Process ride requests and coordinate ...
New
Call Center & Rider Support * Answer incoming calls and provide timely, courteous assistance to program participants, caregivers, and community partners. * Process ride requests and coordinate ...
New
Live Operations Coordinator
Sarasota, FL · On-site
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Live Operations Coordinator
Sarasota, FL · On-site
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Subject Matter Expert
Mesa, AZ · On-site
They provide front-line direction and support to our rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job Duties and ...
Subject Matter Expert
Mesa, AZ · On-site
They provide front-line direction and support to our rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job Duties and ...
Outreach and Intake Coordinator, On The Go
San Diego, CA · On-site
$28 - $28.50/hr
Call Center & Rider Support * Answer incoming calls and provide timely, courteous assistance to program participants, caregivers, and community partners. * Process ride requests and coordinate ...
Outreach and Intake Coordinator, On The Go
San Diego, CA · On-site
$28 - $28.50/hr
Call Center & Rider Support * Answer incoming calls and provide timely, courteous assistance to program participants, caregivers, and community partners. * Process ride requests and coordinate ...
Live Operations Coordinator
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Live Operations Coordinator
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Dispatch Lead
Sarasota, FL · On-site
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Dispatch Lead
Sarasota, FL · On-site
$24 - $27/hr
Deliver exceptional rider and driver support, representing Via values and building trust in every interaction * Leverage your operating and troubleshooting expertise to support other business areas.
Subject Matter Expert
Plano, TX · On-site
They provide front-line direction and support to our rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job Duties and ...
Subject Matter Expert
Plano, TX · On-site
They provide front-line direction and support to our rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job Duties and ...
Manage a team of PMs overseeing Remote Assistance, Rider Support, Waymo Roadside Assistance, Regulatory Reporting, and Mission Monitoring, grow the team, and represent the product area internally and ...
Manage a team of PMs overseeing Remote Assistance, Rider Support, Waymo Roadside Assistance, Regulatory Reporting, and Mission Monitoring, grow the team, and represent the product area internally and ...
Corporate Trainer
Mesa, AZ · On-site
They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job ...
Corporate Trainer
Mesa, AZ · On-site
They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction. Job ...
Customer Experience Lead
Riverside, CA · On-site
$22 - $25/hr
We are looking for a Customer Experience Lead to own the full rider experience for the brands Northern 45 supports - from the first question about a product, through the sale, through post purchase ...
Customer Experience Lead
Riverside, CA · On-site
$22 - $25/hr
We are looking for a Customer Experience Lead to own the full rider experience for the brands Northern 45 supports - from the first question about a product, through the sale, through post purchase ...
Rider Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do rider support jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for rider support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What is a rider support?
A Rider Support is a professional who assists customers, typically in industries like ridesharing, delivery, or cycling, by addressing their inquiries, resolving issues, and ensuring a positive experience. They may handle concerns related to ride bookings, payments, safety, or equipment. Rider Support representatives communicate with users via phone, email, or chat, and often collaborate with other teams to resolve complex problems. Their goal is to provide timely, helpful, and courteous support to riders, ensuring customer satisfaction and loyalty.
What are the key skills and qualifications needed to thrive as a rider support specialist, and why are they important?
To thrive as a Rider Support specialist, you need strong customer service skills, problem-solving abilities, and a good understanding of transportation or delivery platforms, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic office applications is typically required. Excellent communication, patience, and the ability to stay calm under pressure are standout soft skills in this role. These skills are crucial for effectively resolving rider issues, ensuring customer satisfaction, and maintaining smooth operations.
What are some common challenges faced in a rider support role, and how can they be effectively managed?
Rider Support professionals often encounter challenges such as handling high volumes of inquiries during peak hours, resolving urgent issues quickly, and communicating with riders who may be frustrated or stressed. Effectively managing these situations involves staying calm under pressure, using active listening skills, and following established protocols to find quick solutions. Collaboration with dispatch, technical teams, and other support staff is essential to ensure that riders’ concerns are addressed efficiently and that service standards are maintained.
What is the difference between Rider Support vs Delivery Driver?
| Aspect | Rider Support | Delivery Driver |
|---|---|---|
| Required Credentials | Valid driver's license, sometimes motorcycle or bike license | Valid driver's license, vehicle registration |
| Work Environment | Customer service, support centers, or dispatch hubs | On-road, delivery routes, various locations |
| Employer & Industry Usage | Food delivery platforms, courier services | Food, parcel, or courier delivery services |
| Common Search & Comparison | Rider Support vs Delivery Driver |
Rider Support roles focus on assisting riders with technical issues, customer inquiries, and operational support, often working in support centers. Delivery Drivers primarily handle the physical delivery of goods, working on the road. While both roles require a valid driver's license and are part of the delivery industry, Rider Support emphasizes customer service and technical assistance, whereas Delivery Drivers focus on logistics and transportation.
More about Rider Support jobs
What states have the most Rider Support jobs?
States with the most job openings for Rider Support jobs include:
What job categories do people searching Rider Support jobs look for?
The top searched job categories for Rider Support jobs are:
Cognizant rating
7.4
Based on 85 frontline employees who took The Breakroom Quiz
52nd of 72 rated business consultants
Job description
Team Lead
*In-Office - Mesa/Phoenix, AZ*
Provide front line support and direction to our Rider Support Agents while ensuring quality service is provided during every rider, driver or dispatch interaction. This role involves learning and maintaining the knowledge of our partners' brand, philosophy, products, and processes. This position will promote professional and personal development of agents through consistent performance evaluations, and training.
Job Duties and Responsibilities
• Manage and supervise a team of Rider Support Agents
• Ensure proficient training, professional development, and employee engagement is sustained in order to prepare, grow, and retain employees
• Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLA)
• Analyze various reports and statistical data to measure productivity and identify root causes for underperforming areas
• Implement action plans and supervise action plans to completion.
• Monitor team for those who may or may not continue with the organization.
• Track and proactively address agent concerns.
• Use critical thinking to develop solutions to improve business performance and partner success.
• Motivate team members through relationship building and real-time coaching
• Coordinate changes in staffing schedules by collaborating with Workforce Management Team
• Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues and escalations.
• Bring in-depth operational knowledge and a thoughtful understanding when participating in client meetings.
• Demonstrate a positive work ethic and commitment to achieve best possible outcomes.
• Act as a mentor by exemplifying Cognizant's Core Values.
Qualifications
• Exp dealing with escalated issues in a contact center capacity
• Basic knowledge of Google Suite (sheets, slides, docs, drive)
• Ability to use spreadsheet applications to maintain/develop operational reporting
• Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work a variety of shifts including days, evenings, overnight and holidays
• 1-2 years of overall experience in a client service environment
• Proven experience in team leading / people management (1+year)
• High school graduate
• Strong problem-solving skills and excellent attention to detail
• Effective interpersonal skills - verbal and written
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
*In-Office - Mesa/Phoenix, AZ*
Provide front line support and direction to our Rider Support Agents while ensuring quality service is provided during every rider, driver or dispatch interaction. This role involves learning and maintaining the knowledge of our partners' brand, philosophy, products, and processes. This position will promote professional and personal development of agents through consistent performance evaluations, and training.
Job Duties and Responsibilities
• Manage and supervise a team of Rider Support Agents
• Ensure proficient training, professional development, and employee engagement is sustained in order to prepare, grow, and retain employees
• Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLA)
• Analyze various reports and statistical data to measure productivity and identify root causes for underperforming areas
• Implement action plans and supervise action plans to completion.
• Monitor team for those who may or may not continue with the organization.
• Track and proactively address agent concerns.
• Use critical thinking to develop solutions to improve business performance and partner success.
• Motivate team members through relationship building and real-time coaching
• Coordinate changes in staffing schedules by collaborating with Workforce Management Team
• Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues and escalations.
• Bring in-depth operational knowledge and a thoughtful understanding when participating in client meetings.
• Demonstrate a positive work ethic and commitment to achieve best possible outcomes.
• Act as a mentor by exemplifying Cognizant's Core Values.
Qualifications
• Exp dealing with escalated issues in a contact center capacity
• Basic knowledge of Google Suite (sheets, slides, docs, drive)
• Ability to use spreadsheet applications to maintain/develop operational reporting
• Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
• Ability to work a variety of shifts including days, evenings, overnight and holidays
• 1-2 years of overall experience in a client service environment
• Proven experience in team leading / people management (1+year)
• High school graduate
• Strong problem-solving skills and excellent attention to detail
• Effective interpersonal skills - verbal and written
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
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