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Ribbon Sbc Jobs (NOW HIRING)

Long Finch Technologies

... · Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs · Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns · Experience ...

Long Finch Technologies

... · Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs · Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns · Experience ...

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How much do ribbon sbc jobs pay per week?

As of Aug 23, 2026, the average weekly pay for ribbon sbc in the United States is $1,089.33, according to ZipRecruiter salary data. Most workers in this role earn between $721.15 and $1,211.54 per week, depending on experience, location, and employer.

What is a Ribbon SBC?

Ribbon SBCs, or Session Border Controllers, are network devices or software solutions provided by Ribbon Communications that secure and manage real-time voice, video, and multimedia communications across IP networks. They are used primarily by service providers and enterprises to protect VoIP infrastructures from security threats, ensure service quality, and provide interoperability between different network protocols. Ribbon SBCs offer features such as encryption, call admission control, traffic management, and protocol normalization. They are essential components in modern unified communications and SIP trunking deployments.

What are the key skills and qualifications needed to thrive as a Ribbon SBC engineer?

To thrive as a Ribbon SBC Engineer, you need a solid understanding of VoIP technologies, SIP protocols, networking, and typically a degree in information technology or a related field. Familiarity with Ribbon products, network monitoring tools, command-line interfaces, and relevant certifications like Ribbon Certified Engineer or equivalent are highly valuable. Strong troubleshooting skills, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure secure, reliable, and efficient management of voice and data traffic across enterprise or service provider networks.

What are some typical challenges faced by professionals working with Ribbon SBC systems, and how can they overcome them?

Professionals managing Ribbon SBC systems often encounter challenges such as ensuring seamless interoperability between different VoIP platforms, maintaining security against evolving threats, and managing complex configurations for high availability. Overcoming these challenges involves staying updated with the latest firmware, leveraging Ribbon's support resources, and collaborating closely with network security and IT teams. Proactive monitoring, regular training, and clear documentation of system changes also help maintain system reliability and performance.

What is the difference between Ribbon Sbc vs VoIP Engineer?

AspectRibbon SbcVoIP Engineer
Required CredentialsNetworking certifications, SIP, VoIP knowledgeNetworking certifications, VoIP, SIP expertise
Work EnvironmentTelecommunications infrastructure, data centersIT departments, telecom companies
Industry UsageTelecom service providers, enterprise networksTelecom, IT, VoIP service providers

Ribbon Sbc specialists focus on deploying and managing Session Border Controllers for secure VoIP traffic, while VoIP Engineers design, implement, and troubleshoot VoIP systems. Both roles require similar certifications and work in telecom environments, but Ribbon Sbc roles are more specialized in network security and session management.

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Ribbon Sbc jobs near you
Infographic showing various Ribbon Sbc job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 93% Physical, 6% Hybrid, and 1% Remote job distribution, with an average salary of $56,645 per year, or $27.2 per hour.

Network Voice Support Engineer

Long Finch Technologies

Long Island City, NY • Hybrid

Full-time

Posted 10 days ago

Job description

Provides day‑to‑day operational support and deep telecom expertise across SBC‑centric voice environments. Responsible for monitoring, incident triage, SBC troubleshooting, and carrier coordination in support of a hybrid contact center stack (Genesys today, Amazon Connect migration underway). Works from established runbooks, participates in incident bridges, and escalates issues appropriately

Why this role exists

To provide the day‑to‑day operational backbone for a combined telecom security and incident response program - ensuring stable operations across SBC‑centric voice environments while the contact center runs in a hybrid state (Genesys now, Amazon Connect migration underway), with disciplined incident response and change execution.

Key Responsibilities:

·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior

·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback

·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections

·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)

·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents

·       Participate in incident bridges and support escalation workflows

·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation

Required Qualifications:

·       5–7+ years of VoIP/telecom operations experience in enterprise environments

·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)

·       Experience with incident management processes (ITSM/ticketing, escalations, documentation)

·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect

Preferred Qualifications:

·       Experience in BFS or regulated industries with strict change/audit requirements

·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs

·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns

·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)

·       Experience acting as a telecom architect or L3 support

·       Exposure to enterprise monitoring and observability tools

  • Experience working in BFS Sector

Apply