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Reverse Logistics Analyst Jobs (NOW HIRING)

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements ... Solid analytical ability * Strong verbal and written communication skills * Effective management of ...

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements ... Solid analytical ability * Strong verbal and written communication skills * Effective management of ...

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Reverse Logistics Analyst information

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$21

$38

$52

How much do reverse logistics analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reverse logistics analyst in the United States is $38.14, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $51.44 per hour, depending on experience, location, and employer.

What is a reverse logistics analyst?

Reverse Logistics Analysts are professionals responsible for managing and optimizing the return flow of goods, materials, and products from customers back to manufacturers or distribution centers. They analyze data related to product returns, recycling, refurbishing, and disposal processes to improve efficiency and reduce costs. Their work helps organizations recover value from returned products, comply with environmental regulations, and enhance customer satisfaction by ensuring smooth return and replacement processes.

What are the key skills and qualifications needed to thrive as a reverse logistics analyst, and why are they important?

To thrive as a Reverse Logistics Analyst, you need strong analytical skills, knowledge of supply chain management, and a relevant degree in logistics or business. Familiarity with ERP systems, data analysis tools like Excel, and sometimes certifications such as APICS or Six Sigma are commonly required. Excellent problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this field. These competencies are crucial for optimizing returns processes, minimizing costs, and ensuring efficient resource recovery in supply chain operations.

What is the difference between Reverse Logistics Analyst vs Logistics Coordinator?

AspectReverse Logistics AnalystLogistics Coordinator
CredentialsTypically requires a degree in supply chain, logistics, or related field; certifications like APICS CPIM are commonSimilar educational background; certifications are optional but beneficial
Work EnvironmentFocuses on managing product returns, recycling, and reverse supply chain processesOversees overall supply chain operations, including shipping, receiving, and inventory management
Employer & Industry UsageUsed in manufacturing, retail, and e-commerce sectors handling product returns and sustainabilityCommon across various industries managing daily logistics and distribution tasks

The Reverse Logistics Analyst specializes in managing product returns and reverse supply chains, while the Logistics Coordinator oversees broader logistics operations. Both roles require similar educational backgrounds and are vital in supply chain management, but they focus on different aspects of logistics processes.

What are common challenges faced by reverse logistics analysts in managing returns and how are they typically addressed?

Reverse Logistics Analysts often encounter challenges such as handling high volumes of product returns, coordinating with multiple departments, and optimizing return processes to minimize costs. These issues are typically addressed by implementing robust tracking systems, collaborating closely with warehouse and customer service teams, and continuously analyzing data to identify process improvements. Effective communication and adaptability are essential, as priorities can shift quickly based on product demand and customer needs.
More about Reverse Logistics Analyst jobs
Who are the top companies hiring for Reverse Logistics Analyst jobs? The top employers for Reverse Logistics Analyst jobs are:
Infographic showing various Reverse Logistics Analyst job openings in the United States as of August 2026, with employment types broken down into 68% Full Time, 27% Part Time, 4% Contract, and 1% Nights. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $79,333 per year, or $38.1 per hour.

Reverse Logistics Operations Manager

Assurant, Inc.

Mount Juliet, TN โ€ข On-site

$74K - $124K/yr

Full-time

Posted 8 days ago


Job description

The Reverse Logistics Operations Manager leads device repair, refurbishment, testing, triage, and fulfillment operations within a high-volume manufacturing and reverse logistics environment. This role is responsible for driving operational excellence across Device Care Center activities, ensuring performance against production targets, quality standards, customer requirements, and service level agreements (SLAs). Reporting through operations leadership, this individual will lead supervisors and frontline teams while fostering a culture of accountability, continuous improvement, employee development, and customer satisfaction. The successful candidate will leverage Lean methodologies, data-driven decision making, and cross-functional collaboration to optimize throughput, improve quality, reduce costs, and deliver exceptional business results. This is a highly visible leadership role ideal for an experienced operations professional who thrives in fast-paced environments, enjoys developing high-performing teams, and is passionate about driving continuous improvement.
This is an onsite role in our Mt Juliet TN facility.
What will be my duties and responsibilities in this job?
  • Operational Leadership
    • Lead and develop supervisors and production teams responsible for mobile device repair, refurbishment, testing, triage, and fulfillment operations
    • Drive daily production planning, prioritization, and execution to achieve operational goals, KPIs, and SLAs
    • Monitor performance metrics and implement corrective actions to improve productivity, quality, throughput, and customer satisfaction
    • Maintain seamless operational flow through effective communication across teams, departments, and shifts
  • Continuous Improvement & Process Optimization
    • Champion Lean, Six Sigma, and 5S initiatives to improve efficiency, reduce waste, and optimize workflow
    • Identify and implement process improvements that enhance productivity, quality, inventory control, and labor utilization
    • Drive line balancing, work-in-process (WIP) reduction, and operational standardization
    • Utilize reporting tools and operational data to identify opportunities, resolve issues, and support strategic decision making
  • People Leadership & Development
    • Build, coach, and develop high-performing teams through training, mentoring, performance management, and ongoing feedback
    • Partner with supervisors to effectively manage staffing, engagement, performance reviews, workforce planning, and employee development
    • Foster a culture of accountability, collaboration, safety, and continuous learning
    • Support recruitment, succession planning, and talent development initiatives
  • Quality, Compliance & Safety
    • Ensure adherence to quality standards, operational procedures, and customer requirements
    • Maintain a safe, organized, and compliant work environment while ensuring adherence to all safety and environmental regulations
    • Support and uphold company policies, operational excellence standards, and continuous quality improvement initiatives
  • Financial & Business Performance
    • Manage departmental budgets and operating expenses while meeting productivity and financial targets
    • Drive cost control initiatives and maximize operational efficiency within established business guidelines
    • Partner with senior leadership to establish and execute departmental objectives and strategic priorities

What are the requirements needed for this position?
  • 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments
  • 5+ years of experience leading supervisors and managing frontline operations teams
  • Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies
  • Demonstrated ability to analyze operational data and make informed, data-driven decisions
  • Experience managing an hourly workforce in a fast-paced production environment
  • Strong leadership, coaching, and employee development skills
  • Excellent communication, organizational, and problem-solving abilities
  • Proficiency with Microsoft Excel and other business reporting tools
  • Ability to manage multiple priorities while delivering results in a dynamic environment

What other skills/experience would be helpful to have?
  • Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
  • Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing
  • Knowledge of ISO 9001, R2, or similar quality certifications
  • Familiarity with repair technologies, barcode scanning systems, and production tracking tools
  • 10+ years of operations or production leadership experience

Pay Range:
$74,600.00 - $124,700.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.