About Plutus Health Inc Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their ...
About Plutus Health Inc Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their ...
Salary: 150K-165K Mamas Creations, Inc. (NASDAQ: MAMA) is a leading marketer and manufacturer of fresh deli prepared foods, found in over 8,500 grocery, mass, club and convenience stores nationally.
Quick apply
Salary: 150K-165K Mamas Creations, Inc. (NASDAQ: MAMA) is a leading marketer and manufacturer of fresh deli prepared foods, found in over 8,500 grocery, mass, club and convenience stores nationally.
Chief Financial Officer
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Overview Job Summary EDA Overview * Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a ...
Chief Financial Officer
Trenton, NJ ยท Hybrid
Overview Job Summary EDA Overview * Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a ...
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Trenton, NJ ยท On-site
Overview Job Summary EDA Overview * Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a ...
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Overview Job Summary EDA Overview * Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a ...
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Overview Job Summary EDA Overview * Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a ...
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Trenton, NJ ยท Hybrid
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About Plutus Health Inc Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their ...
About Plutus Health Inc Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their ...
Development and Community Engagement Manager
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Description WHAT IT'S LIKE AT SGMC HEALTH Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.
Description WHAT IT'S LIKE AT SGMC HEALTH Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated ...
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Description WHAT IT'S LIKE AT SGMC HEALTH Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.
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Reve information
What are the most common challenges faced by Revenue Managers in optimizing pricing strategies?
What are Reve jobs?
What are the key skills and qualifications needed to thrive as a Revenue Analyst, and why are they important?
What is the difference between Reve vs Data Analyst?
| Aspect | Reve | Data Analyst |
|---|---|---|
| Required Credentials | Typically a degree in finance, economics, or related fields | Usually a degree in statistics, mathematics, or related fields |
| Work Environment | Financial institutions, investment firms, or trading platforms | Corporations, consulting firms, or research organizations |
| Industry Usage | Commonly used in finance and investment sectors | Widespread across various industries including marketing, healthcare, and finance |
| Job Focus | Analyzing financial data, market trends, and investment opportunities | Interpreting data sets to inform business decisions and strategies |
Reve and Data Analyst roles share a focus on data interpretation but differ mainly in industry context and specific skill sets. Reve is more finance-oriented, while Data Analysts work across diverse sectors. Understanding these differences helps job seekers target the right roles based on their background and career goals.

Full-time
Posted 14 days ago
Job description
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC2 Certification. We are dedicated to helping healthcare providers improve their financial performance through innovative solutions, operational excellence, and client-centric service delivery. Our expertise spans multiple healthcare specialties, enabling us to deliver measurable outcomes for our clients nationwide.
Plutus Health Inc. has been recognized on the Inc. 5000 list of the fastest-growing private companies in America and ranked among the Top 100 fastest-growing companies in the Dallas area. Additionally, the company has been
a 2024 finalist in the EY Entrepreneur Of The Year awards.
Job Summary
The Head of Client Success Management (RCM) will lead the overall client engagement strategy, client retention initiatives, operational alignment, and growth across enterprise healthcare accounts. This executive leadership role is responsible for building and scaling a high-performing Client Success organization focused on delivering exceptional customer experience, operational excellence, revenue growth, and long-term strategic partnerships.
The ideal candidate will possess deep expertise in Revenue Cycle Management (RCM), including physician and facility billing operations, client implementations, operational transitions, process optimization, denials management, collections, and strategic account growth. This individual will act as a trusted advisor to executive client stakeholders while partnering closely with internal operations, delivery, finance, sales, product, and offshore leadership teams.
The Head of CSM will drive client satisfaction, retention, expansion opportunities, and overall business performance while ensuring seamless collaboration between clients and internal cross-functional teams.
Key Responsibilities
Client Success Leadership
- Lead and oversee the Client Success Management organization for all RCM client engagements.
- Develop and execute strategic client success initiatives to improve retention, satisfaction, and long-term account growth.
- Build scalable frameworks, processes, and governance models for client engagement and relationship management.
- Serve as the executive escalation point for strategic client concerns and critical operational issues.
- Drive a customer-first culture across operational and leadership teams.
Client Relationship Management
- Establish strong executive-level relationships with clients and serve as a trusted strategic advisor.
- Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with enterprise clients.
- Ensure client expectations, KPIs, SLAs, and operational deliverables are consistently achieved.
- Drive customer satisfaction initiatives and ensure exceptional client experience throughout the engagement lifecycle.
- Partner with clients to identify operational improvements, optimization opportunities, and expansion initiatives.
Operational & Revenue Cycle Leadership
- Collaborate closely with operations leadership to ensure service delivery excellence across all accounts.
- Provide strategic guidance on RCM workflows, billing operations, denials management, AR recovery, process improvements, and quality initiatives.
- Monitor operational KPIs including AR Days, Collections, Clean Claim Rate, Denial Trends, Productivity, and Client Satisfaction metrics.
- Ensure alignment between client expectations and operational capabilities.
- Support large-scale implementations, operational transitions, and process transformation initiatives.
Growth & Strategic Expansion
- Identify opportunities for revenue growth within existing client accounts.
- Partner with Business Development and Executive Leadership on upselling and cross-selling opportunities.
- Contribute to strategic planning, market intelligence, and product/service expansion initiatives.
- Support contract renewals, pricing discussions, and enterprise account growth strategies.
Team Leadership
- Build, mentor, and lead a high-performing team of Client Success Managers and operational leaders.
- Drive accountability, performance management, and leadership development within the CSM organization.
- Foster collaboration between onshore and offshore teams to ensure operational alignment and client success.
- Establish clear performance metrics, reporting structures, and communication cadences.
Cross-Functional Collaboration
- Partner with Finance, Operations, Sales, Product, Technology, and Executive Leadership teams.
- Ensure seamless communication between internal stakeholders and external clients.
- Support process improvement initiatives and organizational transformation projects.
- Collaborate with implementation and delivery teams to ensure successful onboarding and client transitions.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related discipline required.
- 12+ years of experience in Revenue Cycle Management (RCM) operations and client-facing leadership roles.
- Minimum 5+ years of leadership experience managing Client Success, Account Management, or Enterprise Healthcare Accounts.
- Strong knowledge of physician and/or hospital revenue cycle operations.
- Proven experience managing enterprise healthcare client relationships.
- Demonstrated success leading onshore and offshore operational teams.
- Strong understanding of healthcare KPIs, financial performance metrics, and operational reporting.
- Experience leading Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
- Excellent communication, negotiation, stakeholder management, and executive presentation skills.
- Ability to manage multiple enterprise accounts and complex operational engagements.
- Experience working with EMR/EHR and practice management systems such as Epic, Cerner, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
- Willingness to travel as required by business needs.
Preferred Qualifications
- Experience in outsourced healthcare RCM/BPO environments preferred.
- Participation in HFMA, AAHAM, or related healthcare professional organizations preferred.
- MBA or advanced healthcare/business degree preferred.
- Strong analytical and operational transformation experience.
- Experience supporting multi-specialty healthcare organizations.
Ideal Skills
- Executive Leadership
- Client Success Strategy
- Revenue Cycle Management (RCM)
- Account Growth & Retention
- Denials Management
- AR Optimization
- Healthcare Operations
- Strategic Planning
- Process Improvement
- Team Leadership
- Stakeholder Management
- Offshore Team Management
- Operational Excellence
- Customer Relationship Management
- Data Analytics & KPI Reporting
Why Join Plutus Health
Fast-growing healthcare technology and RCM organization
- Opportunity to lead strategic enterprise client relationships
- Collaborative leadership environment
- High-impact executive role with growth opportunities
- Competitive compensation
- Exposure to large healthcare systems and enterprise clients
Flexible remote work environment with leadership visibility