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Returns Manager Jobs in Washington (NOW HIRING)

Marriott

Restaurant Manager

National Harbor, MD · On-site

... return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the ...

Marriott

Restaurant Manager

National Harbor, MD · On-site

... return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the ...

Marriott

Restaurant Manager

National Harbor, MD · On-site

... return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the ...

Abacus Technology

Controller

Chevy Chase, MD

Manage the annual US and International audits; the US and international tax returns; quarterly state tax payments; annual state reports, and preparation of necessary forms and documents. * Assist ...

Abacus Technology

Controller

Chevy Chase, MD

Manage the annual US and International audits; the US and international tax returns; quarterly state tax payments; annual state reports, and preparation of necessary forms and documents. * Assist ...

Abacus Technology

Controller

Chevy Chase, MD · On-site

Manage the annual US and International audits; the US and international tax returns; quarterly state tax payments; annual state reports, and preparation of necessary forms and documents. * Assist ...

VeeRteq Solutions Inc.

Tax Manager

Fairfax, VA · On-site

$130K/yr

Tax Manager Location : Fairfax, VA Salary: $130,000/Yearly | Full-Time Prioritized Must Have Skills ... Experience in reviewing and preparing 1040, corporate, partnership returns, estates and trusts, and ...

TAD PGS, Inc

Controller

Chevy Chase, MD · On-site

$180K - $185K/yr

Manage the annual US and International audits; the US and international tax returns; quarterly state tax payments; annual state reports, and preparation of necessary forms and documents. * Assist ...

TAD PGS, Inc.

Controller

Chevy Chase, MD · On-site

$180K - $185K/yr

Manage the annual US and International audits; the US and international tax returns; quarterly state tax payments; annual state reports, and preparation of necessary forms and documents. * Assist ...

White Tiger Connections

Tax Manager

Chevy Chase, MD · Remote

$135K - $150K/yr

The firm has a full support team handling all data entry and return preparation. You come in to ... Manage an established book of individual clients, serving as the day-to-day owner of those ...

Accordia Consulting LLC

Tax Manager

Fulton, MD · On-site

$100K - $175K/yr

The ideal candidate will work closely with a partner or other managers, communicate with clients, supervise and review the preparation of tax returns, research technical issues, teach staff, and ...

GRF CPAs & Advisors

Tax Manager

Bethesda, MD · On-site

$140K - $170K/yr

... returns and client communications. Advanced technical skills in a variety of tax and accounting ... management and supervisory skills are required. Essential Functions: 1. Performs technical tax ...

GRF CPAs & Advisors

Tax Manager

Bethesda, MD · On-site +1

$140K - $170K/yr

... returns and client communications. Advanced technical skills in a variety of tax and accounting ... management and supervisory skills are required. Essential Functions: 1. Performs technical tax ...

GRF CPAs & Advisors

Tax Manager

Bethesda, MD · On-site

$140K - $170K/yr

... returns and client communications. Advanced technical skills in a variety of tax and accounting ... management and supervisory skills are required. Essential Functions: 1. Performs technical tax ...

Tuckernuck

Logistics Manager

Washington, DC · On-site

$80K - $95K/yr

This role also supports continuous improvement of inbound reporting, vendor returns processes, and ... Manage and develop the Logistics team responsible for inbound shipment tracking, purchase order ...

Tuckernuck

Logistics Manager

Washington, DC · On-site

$80K - $95K/yr

This role also supports continuous improvement of inbound reporting, vendor returns processes, and ... Manage and develop the Logistics team responsible for inbound shipment tracking, purchase order ...

Tuckernuck

Logistics Manager

Washington, DC · On-site

$80K - $95K/yr

This role also supports continuous improvement of inbound reporting, vendor returns processes, and ... Manage and develop the Logistics team responsible for inbound shipment tracking, purchase order ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Washington?

The most popular types of Returns jobs in Washington are:

What are popular job titles related to Returns Manager jobs in Washington?

For Returns Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Returns Manager jobs in Washington look for?

The top searched job categories for Returns Manager jobs in Washington are:

What cities in Washington are hiring for Returns Manager jobs?

Cities in Washington with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Return Agent- Reagan Airport

Enterprise Holdings

Arlington, VA • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

113th of 175 rated vehicle equipment hire

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This position pays $18.50 / hour and is located at the Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202. 

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule 
  • Employee discount
  • 401k retirement savings plan
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule

  • Friday- Tuesday: 5:30am-2:00pm 

We are hiring now for immediate openings.  Responsibilities include:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings.  Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
  • Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have at least 1 year experience in sales, customer service, leadership or management
    • Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
  • Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
  • Must have satisfactory background check inclusive of employment reference, education and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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