Returns Manager Jobs in Washington (NOW HIRING)

Parts Authority was formed by the merger of four companies, that date back to 1973, that had common ownership and had the vision of creating a better vehicle for the wholesale distribution of automotive and truck parts.

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Recruiter.

As a privately owned company Parts Authority does not answer to Wall Street, Parts Authority answers only to customers!

We are rapidly expanding and looking for candidates to join our family! So, if you love to drive and are passionate about providing stellar customer service, look no further! Join our team of Drivers and become a Parts Authority ambassador to our many customers!

The Returns Driver will collect return ordered items from customers while adhering to assigned routes and time schedules. You should be willing to work as part of the returns team to ensure that the orders are complete, packed correctly, and safely delivered back to the correct warehouse.

To succeed as Returns Driver, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly collected, committed to work safety, and passionate about satisfying clients.

Position Responsibilities

• Collect, Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Assist with loading and unloading items from vehicles without interfering with operations at customer's place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintaining a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned.

Minimum Requirements and Qualifications

• Current, valid driver's license
• Must be able to meet company insurance requirements- (drivers must be 21 years old or over)
• Current valid automobile insurance with your name on the policy
• Ability to lift, move, push and pull up to 50 pounds, prolonged sitting. (Auto BodyParts Collision Drivers must be able to lift 75 lbs )

Knowledge, Skills and Abilities

• Ability to manage, track and account for money transactions and reconcile customer credit and debt balances
• Ability to utilize a tablet and/or mobile device for purposes of navigation/ route optimization, tracking and customer interface/ signature capture
• Exceptional customer and verbal communication skills, ability to communicate effectively, professionally, with tact and diplomacy
• Ability to take and follow directions and work well with others as part of team
• Flexible schedule with the ability to work overtime as needed preferred
• Previous delivery driving experience is a plus
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

*** You must meet all of the above minimum "Requirements and Qualifications" and "Knowledge, Skills and Abilities" to be eligible to drive for Parts Authority****

Some of the benefits of being a part of our growing Parts Authority family:

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise