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Returns Manager Jobs in Alberta (NOW HIRING)

Control Tech

Operations Manager

Fox Creek, AB · On-site

Manages attendance of employees; coordinates employee vacation, other leave requests, on-call scheduling, return to work arrangements, etc. * Provides guidance on project management; schedules ...

Chatters Limited Partnerships

Store Manager

Camrose, AB · On-site

We are looking for a Store Manager at our Camrose Commons location in Camrose, Alberta. What You'll ... return for. * More Than Just Beauty: You believe beauty is a powerful tool for confidence, self ...

Moodys Private Client LLP

CAN Tax Principal

Calgary, AB · On-site

... management of key client relationships and continued development of the overall tax function of the firm. * Oversee the preparation and review processes for complex tax returns (such as complex T1 ...

Martin Recruitment Inc

Accounting Manager

Edmonton, AB · On-site

Accounting Manager Placement: Permanent Address: Edmonton or Winnipeg Work Location: Onsite Hours ... returns, GST filings and other regulatory filings, ensuring instalments and balances are paid on ...

TalentSphere

Architectural Project Manager

Calgary, AB · Hybrid

CA$90K - CA$115K/yr

Exceptional communication and coordination skills WHAT YOU GET IN RETURN * An excellent opportunity ... Senior Project Manager, Project Manager, Job Captain, Senior Technologist, Architect, Calgary ...

Dollar Tree

Merchandising Assistant Manager

Calgary, AB · On-site

Process the receipt and return of DSD merchandise * Manage freight flow in accordance with productivity standards * Order and stock merchandise needs, including frozen & refrigerated, in accordance ...

Parkbridge

Community Manager

Medicine Hat, AB · On-site

Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real ... QuadReal seeks to deliver strong investment returns while creating sustainable environments that ...

Michael Kors

... returns, defective merchandise). Operations: Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management Support and assist in staff ...

Homes Alive Pets

Assistant Manager

Calgary, AB

Managing customer returns and submitting credits to head office. * Overseeing accuracy in sales tags, signage, and promotions. * Performing annual store inventory reviews. * Other reasonable duties ...

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Returns Manager information

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the most commonly searched types of Returns jobs in Alberta?

The most popular types of Returns jobs in Alberta are:

What job categories do people searching Returns Manager jobs in Alberta look for?

The top searched job categories for Returns Manager jobs in Alberta are:

What cities in Alberta are hiring for Returns Manager jobs?

Cities in Alberta with the most Returns Manager job openings:

Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Manager

Control Tech

Fox Creek, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

 

Why Control Tech?

At Control Tech, our goal is to empower our people to deliver high quality solutions to our clients. We offer a competitive perks/benefits package and place value on our employees!

Some of the benefits you can expect are:

  • Competitive pay & RRSP matching program
  • Generous paid vacation and time-off opportunities
  • Bonus Incentive Program
  • Comprehensive Premium Benefit Package   
    - Medical, Dental/Vision, Life and AD&D
    - Extended Health Services 
  • Training & Education: Fostering ongoing growth and development of our employees
  • Recruitment Incentive: Grow the team and earn. 
  • Employee & Family Assistance Programs
  • And so much more; come see for yourself!

Job Brief:

The Operations Manager will oversee and direct all operations of the company pertaining to their local branch, including day-to-day operations as well as setting long-term goals and following through on those objectives.

Duties & Responsibilities:

  • Provides oversight of the electrical, instrumentation, service, and operations.
  • Acts as a customer contact at branch level for client inquires, fields correspondence by responding in a timely and appropriate manner.
  • Manages key business relationships and development of new business in the region through regular sales calls/visits, attends industry events, and maintains positive community relations.
  • Participates in ongoing scheduled weekly meetings with other branches regarding operations, strategy, and monthly financial reviews.
  • Leads branch level safety culture (ensures employee/subcontractor compliance with safety legislation including certification standards, participates in health and safety meetings/events, promotes a safety focused culture) as per corporate EH&S policy and procedures.
  • Leads round table branch level team discussions to proactively enhance employee relations and promotes team building.
  • Reviews and signs off on quality assurance and quality control (QAQC) packages.
  • Manages attendance of employees; coordinates employee vacation, other leave requests, on-call scheduling, return to work arrangements, etc.
  • Provides guidance on project management; schedules technicians; participates in kickoff meetings; ensures requirements for materials, labor, and timelines for upcoming/ongoing projects are met efficiently; performs site inspections/visits to ensure service quality, etc.
  • Coordinates and communicates internal manpower sharing with administration and other branches as required.
  • Monitors Work in Progress (WIP) orders that are awaiting approval, attends scheduled WIP reporting meetings, provides support on resolving issues.
  • Assists purchasing and warehouse teams with special order materials for jobs and provide oversight for inventory management.
  • Provides field coverage as needed.
  • Approves invoices to authorize payment in the ERP (IFS) system.
  • Assists in office, site, fleet, and equipment inspections (eCompliance), as directed by corporate EH&S.  
  • Inputs and sets up new jobs and projects in the ERP (IFS) system.
  • Acts as a liaison with the VP of Operations, USA, to problem solve, create training solutions, and gain budgetary approvals.
  • Manages and leads branch operations and staff as well as oversees daily operation workflows.
  • Participates/complies with company safety programs & company policies.
  • Other duties as required.

Required Skills/Qualifications:

  • 5+ years management experience.
  • 5+ years of field experience preferred.  Oil and gas and industry experience is an asset.
  • Certified journeyman with inter-provincial certification, optional. 
  • Experience managing a P&L and managing a branch environment.
  • Experience managing and scheduling client programs.
  • Knowledge of construction, maintenance, troubleshooting, and diagnostics.
  • Strong leadership and supervisory skills with the ability to manage, delegate, motivate, and inspire a team of 25+ technicians.
  • Excellent organizational communication skills with attention to detail.
  • Ability to lead by example.
  • Extensive knowledge of the principles, procedures, and best practices in the industry.
  • Proactive and self-motivated approach to working; ability to seek out solutions that overcome operating and other constraints.
  • Strong analytical and problem-solving skills.
  • Proficient with MS Office, ERP (IFS) systems, or related software.