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Return Goods Administrator Jobs (NOW HIRING)

Symbotic

Product Warranty Administrator

Reading, MA · On-site

$71K - $97K/yr

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

Product Warranty Administrator

Burlington, MA · On-site

$71K - $97K/yr

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

Product Warranty Administrator

Pinehurst, MA · On-site

$71K - $97K/yr

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

Product Warranty Administrator

Wilmington, MA · Hybrid

$34.13 - $47.07/hr

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

47brand

Account Administrator

Westwood, MA · On-site

$22.25 - $30.25/hr

Understand the order cycle from first contact to shipping of goods * Monitor orders within our ... Manage return authorizations and shipment discrepancies * Ensure account bibles are updated and ...

Croda

Imports Purchasing Administrator

Plainsboro, NJ · On-site

$31.25 - $38.46/hr

Monitor inventory levels of imported goods and determine re-order points. * Solicit forecasts from ... Investigate customer complaints for imported materials and action returns as appropriate (return ...

Ernest

Client Logistics Manager

Portland, OR · On-site

Manage the timely disposition of merchandise controls and return goods authorizations in ... Administer the company's buyout inventory policies by notifying Purchasing and Sales of products ...

Ernest

Client Logistics Manager

Portland, OR · On-site

Manage the timely disposition of merchandise controls and return goods authorizations in ... Administer the company's buyout inventory policies by notifying Purchasing and Sales of products ...

Elekta

Project Administrator

Atlanta, GA · Hybrid

... goods; Shipment and Delivery of product to support Implementation and Installation with in the ... Process product returns to Product Supply Center and Spares Warehouses as needed. * Represent ...

Elekta

Project Administrator

Atlanta, GA · On-site

... goods; Shipment and Delivery of product to support Implementation and Installation with in the ... Process product returns to Product Supply Center and Spares Warehouses as needed. * Represent ...

Associated

Procurement Administrator

Hanover Park, IL · On-site

$22 - $25/hr

... goods and services while maintaining company purchasing standards and vendor relationships ... Resolve purchasing discrepancies including damaged shipments, returns, backorders, and invoice ...

Enviri Corporation

Site Administrator

Muscatine, IA

... finished goods, maintaining sales order log, preparing bills of lading and processing ... Process pallet returns. * Maintain customer account books, updating or changing customer's account ...

Enviri Corporation

Site Administrator

Muscatine, IA · On-site

... finished goods, maintaining sales order log, preparing bills of lading and processing ... Process pallet returns. * Maintain customer account books, updating or changing customer's account ...

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Return Goods Administrator information

What are the key skills and qualifications needed to thrive as a return goods administrator?

To thrive as a Return Goods Administrator, you need strong organizational skills, attention to detail, and experience with inventory or logistics processes, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), data entry software, and sometimes ERP platforms like SAP is commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you manage return requests efficiently and professionally. These skills ensure accurate processing of returns, minimize errors, and maintain customer satisfaction while supporting smooth warehouse operations.

What is the difference between Return Goods Administrator vs Return Coordinator?

Return Goods AdministratorReturn Coordinator
Handles return processes, manages return policies, and oversees product returns from customersCoordinates return logistics, communicates with customers and vendors, and tracks return shipments

Both roles involve managing product returns, but the Return Goods Administrator focuses more on policy enforcement and return approval, while the Return Coordinator emphasizes logistics and communication. They often work together within supply chain or customer service teams in retail, manufacturing, or distribution industries.

What are some common challenges faced by return goods administrators and how can they be managed?

Return Goods Administrators often encounter challenges such as handling high volumes of return requests, ensuring accurate documentation, and coordinating with multiple departments like customer service, warehouse, and suppliers. Effective organization and strong attention to detail are crucial to prevent errors and delays. Building good communication skills helps in resolving issues quickly and maintaining positive relationships with both customers and internal teams.

What is a return goods administrator?

Return Goods Administrators are professionals responsible for managing and processing returned products in a company. They handle customer returns, ensure goods are inspected, and process refunds or exchanges as per company policies. Their role often involves coordinating with warehouse staff, updating inventory records, and communicating with customers to resolve issues efficiently. Return Goods Administrators help maintain customer satisfaction and ensure that returns are handled smoothly and in compliance with company procedures.
What cities are hiring for Return Goods Administrator jobs? Cities with the most Return Goods Administrator job openings:
What states have the most Return Goods Administrator jobs? States with the most job openings for Return Goods Administrator jobs include:
What job categories do people searching Return Goods Administrator jobs look for? The top searched job categories for Return Goods Administrator jobs are:
Return Goods Administrator jobs near you
Infographic showing various Return Goods Administrator job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Product Warranty Administrator

Symbotic

North Reading, MA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

181st of 242 rated software companies

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

Symbotic is seeking a Warranty Administrator responsible for end-to-end administration of warranty claims, including claim intake, validation, coordination with internal teams and suppliers, and claim closure. This role requires strong attention to detail, effective cross-functional communication, and the ability to manage multiple claims simultaneously while ensuring compliance with warranty policies and contractual agreements. 

What we do 

The Warranty Administrator is part of the Service Operations organization and supports warranty and post-system delivery service activities across customer sites. This role works cross-functionally with external customers and internal business functions, including Supply Chain, Quality, Engineering, Maintenance, Finance, and Customer Operations, to ensure timely claim resolution, accurate cost recovery, and consistent application of warranty policies and contractual obligations. 

What you’ll do 

  • Serve as a primary point of contact for warranty-related inquiries from customers, providing clear information on claim requirements, status, and resolution. 

  • Process warranty-related material requests, returns, and replacements accurately and efficiently, in accordance with approved warranty claims. 

  • Administer warranty claims from initiation through resolution, including validating eligibility, coordinating repair or replacement actions, and maintaining warranty records. 

  • Work closely with Supply Chain to coordinate warranty-related material returns, replacements, and credit recovery activities. 

  • Coordinate warranty-related shipments and returns with Logistics providers, tracking deliveries and resolving issues related to approved warranty claims. 

  • Maintain accurate and up-to-date warranty documentation and records within enterprise systems to support operational and financial reporting. 

  • Coordinate with internal teams, including Quality, Engineering, Maintenance, Finance, and Customer Operations, to support claim investigation and resolution. 

  • Monitor and track warranty performance metrics, including claim aging and cycle time, identifying trends and opportunities for improvement. 

  • Support supplier warranty recovery activities by ensuring appropriate documentation and coordination with internal stakeholders. 

  • Participate in training sessions to stay current on warranty processes, system updates, and post-system delivery service practices. 

What you'll need

  • Bachelor’s degree preferred in business administration, supply chain management, or a related field; technical field knowledge relevant to automated systems, equipment, or service operations is a plus, or equivalent relevant work experience. 

  • Minimum 3–5 years of experience in a warranty administration, service operations, or related administrative role; experience with warranty claims, supplier coordination, or post-system delivery support is a plus. 

  • Excellent verbal and written communication skills. 

  • Strong problem-solving skills and attention to detail. 

  • Proficiency in Microsoft Office Suite and enterprise systems (e.g., ERP or service management platforms); experience with SAP or CRM tools is a plus. 

  • Familiarity with supply chain, warranty, or inventory-related systems and processes is preferred. 

  • A positive attitude with a strong sense of accountability and commitment to accurate, policy-driven execution. 

  • Ability to work independently and as part of a team. 

Our Environment 

  • Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. 

#LI-JP1

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. 

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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