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Return Goods Administrator Jobs (NOW HIRING)

Marcone

Warranty Administrator

Lenexa, KS · On-site

Job Summary The Warranty Administrator reviews and processes vendor warranty claims and defective ... Manages the return goods queue and performs accurate PO entry and dealer credits. * Submits vendor ...

mSupply

Warranty Administrator

Lenexa, KS

Job Summary The Warranty Administrator reviews and processes vendor warranty claims and defective ... Manages the return goods queue and performs accurate PO entry and dealer credits. * Submits vendor ...

MM International

Inventory Administrator

Jackson, MO · On-site

$18.54/hr

Preparation in shipping and receiving of goods to and from the AT&T Supply Chain facility. * Manage ... Work with Technicians and Vendors for pickups and returns * Loading and unloading trucks

Symbotic

Warranty Administrator

Wilmington, MA · On-site

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

Warranty Administrator

Wilmington, MA · Hybrid

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

Symbotic

Warranty Administrator

Wilmington, MA · Hybrid

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Process warranty-related material requests, returns, and replacements accurately and efficiently ...

47brand

Account Administrator

Westwood, MA

$22.25 - $30.25/hr

Understand the order cycle from first contact to shipping of goods * Monitor orders within our ... Manage return authorizations and shipment discrepancies * Ensure account bibles are updated and ...

Excel Equipment

Sales Administrator

Roanoke, VA · On-site

$52K - $60K/yr

Monitor and track equipment availability, maintenance schedules, and return dates. * Work with ... Keeping notes on whole goods and updating locations * Site watch coordinator (proactive outreach ...

Boston Scientific

Quality Tech III

Carlsbad, CA

$18.75 - $25.25/hr

Review Return Goods per company procedures. * Identify, prioritize and resolve quality issues ... It is unlawful to require or administer a lie detector test for employment. Violators are subject ...

KPS Global

Purchasing Administrator

Fort Worth, TX

... finished goods, components, and services that meet the needs of both internal and external ... This role also supports the company's nonconforming material and Return-to-Vendor (RTV) programs ...

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Return Goods Administrator information

What are the key skills and qualifications needed to thrive as a Return Goods Administrator, and why are they important?

To thrive as a Return Goods Administrator, you need strong organizational skills, attention to detail, and experience with inventory or logistics processes, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), data entry software, and sometimes ERP platforms like SAP is commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you manage return requests efficiently and professionally. These skills ensure accurate processing of returns, minimize errors, and maintain customer satisfaction while supporting smooth warehouse operations.

What is the difference between Return Goods Administrator vs Return Coordinator?

Return Goods AdministratorReturn Coordinator
Handles return processes, manages return policies, and oversees product returns from customersCoordinates return logistics, communicates with customers and vendors, and tracks return shipments

Both roles involve managing product returns, but the Return Goods Administrator focuses more on policy enforcement and return approval, while the Return Coordinator emphasizes logistics and communication. They often work together within supply chain or customer service teams in retail, manufacturing, or distribution industries.

What are some common challenges faced by Return Goods Administrators and how can they be managed?

Return Goods Administrators often encounter challenges such as handling high volumes of return requests, ensuring accurate documentation, and coordinating with multiple departments like customer service, warehouse, and suppliers. Effective organization and strong attention to detail are crucial to prevent errors and delays. Building good communication skills helps in resolving issues quickly and maintaining positive relationships with both customers and internal teams.

What are Return Goods Administrators?

Return Goods Administrators are professionals responsible for managing and processing returned products in a company. They handle customer returns, ensure goods are inspected, and process refunds or exchanges as per company policies. Their role often involves coordinating with warehouse staff, updating inventory records, and communicating with customers to resolve issues efficiently. Return Goods Administrators help maintain customer satisfaction and ensure that returns are handled smoothly and in compliance with company procedures.
What cities are hiring for Return Goods Administrator jobs? Cities with the most Return Goods Administrator job openings:
What states have the most Return Goods Administrator jobs? States with the most job openings for Return Goods Administrator jobs include:
What job categories do people searching Return Goods Administrator jobs look for? The top searched job categories for Return Goods Administrator jobs are:
Return Goods Administrator jobs near you
Infographic showing various Return Goods Administrator job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Warranty Administrator

Warranty Administrator

Marcone Appliance Parts

Lenexa, KS

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Marcone rating

7.4

Company rating: 7.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

154th of 336 rated retail wholesalers

Job description

About mSupply TM
mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
About O'Connor Company
O'Connor Company is an industry leader in wholesale HVAC equipment, parts and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard and Mitusbishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.
Job Summary
The Warranty Administrator reviews and processes vendor warranty claims and defective merchandise. This position prepares, documents, and reconciles warranty claims, and ensures all related information is submitted to the proper parties.
Job Duties & Responsibilities
  • Processes vendor warranties and enters claims in vendor online systems.
  • Coordinates defective merchandise returns, including packing, labeling, shipping, and field scrap.
  • Manages the return goods queue and performs accurate PO entry and dealer credits.
  • Submits vendor claims for defective parts and supports labor claim and unit replacement submissions.
  • Serves as a liaison to resolve product registration issues and handle serial number/warranty term requests.
  • Communicates professionally with vendors, branches, customers, and third-party shippers.
  • Updates supervisor on changes to vendor warranty terms and assists with AP/AR discrepancies.
  • Handles PO receiving and related follow-up tasks.
Qualifications
  • High school diploma or GED equivalent
  • 2+ years of Customer Service and/or Warranty Claims
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Proficiency with ERP or warranty management systems (experience with Solar Eclipse an asset).
  • Comfortable using shipping platforms (UPS, FedEx, or third-party freight portals).
  • Ability to navigate online claim submission systems and enter data accurately.
  • Clear, professional communication skills (written and verbal).
  • Customer-focused mindset, able to work with vendors, branches, and end users calmly and professionally.

Physical Demands & Work Environment
  • Full-time role requiring 40+ hours per week, with prolonged periods of sitting, standing, and walking.
  • Involves regular use of hands and arms for computer and office tasks, along with lifting up to 10 lbs.
  • Requires consistent use of vision, hearing, and speech for communication and operation of office equipment.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
  • Medical, dental, vision, and prescription coverage effective immediately
  • 401(k) plan with company contributions
  • Life insurance and short- and long-term disability coverage
  • HSA/FSA options and an Employee Assistance Program (EAP)
  • Paid time off, including vacation, holidays, and personal days
  • Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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