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Retention Manager Jobs in Tennessee (NOW HIRING)

Future Career Opportunities

Community Manager

Nashville, TN · On-site

$70K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group

Community Manager

Nashville, TN · On-site

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

Lion Real Estate Group, LLC

Community Manager

Nashville, TN · On-site

$70K - $90K/yr

Drive occupancy, leasing, renewals, and resident retention * Manage community financial performance, including collections, delinquency, and budget adherence * Recruit, develop, and coach onsite team ...

CS&A Insurance

Insurance Account Manager

Franklin, TN · On-site

$55K - $85K/yr

Support agency retention efforts by providing consistent, high-quality service Carrier ... Ability to manage multiple accounts and deadlines with accuracy and attention to detail Education ...

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Retention Manager information

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Tennessee?

The most popular types of Retention jobs in Tennessee are:

What are popular job titles related to Retention Manager jobs in Tennessee?

For Retention Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Tennessee look for?

The top searched job categories for Retention Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Retention Manager jobs?

Cities in Tennessee with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Retention Specialist - State Farm Agent Team Member

Sage Kohler - State Farm Agent

Knoxville, TN • On-site

$40K - $55K/yr

Full-time

Retirement, PTO

Re-posted 12 days ago

Job description

Benefits:
  • Licensing Reimbursement
  • Simple IRA Retirement
  • Bonus based on performance
  • Company parties
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Sage Kohler - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Knoxville, TN 37932
At Sage Kohler - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.
How to Apply: 
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! 
www.sagekohler.com
Sage Kohler - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.