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Retention Manager Jobs in Tennessee (NOW HIRING)

Customer Driven Staffing - Tennessee

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Selling Branch Manager

Athens, TN · On-site

The Selling Branch Manager leads a small sales team of 1-5 staff, driving both new client acquisition and existing client retention to achieve business growth. Reporting directly to the Regional ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Rent One

Client Retention Specialist

Humboldt, TN · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Rent One

Client Retention Specialist

Brownsville, TN · On-site

$11.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALISTRent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

CLIENT RETENTION SPECIALISTRent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

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Retention Manager information

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Tennessee?

The most popular types of Retention jobs in Tennessee are:

What are popular job titles related to Retention Manager jobs in Tennessee?

For Retention Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Tennessee look for?

The top searched job categories for Retention Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Retention Manager jobs?

Cities in Tennessee with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Retention Specialist

PROFESSIONAL DRIVER AGENCY, LLC

Nashville, TN

Full-time

Re-posted 16 days ago

Job description

A Retention Specialist will make initial contact with their clients primarily through phone calls or in some cases through text or email. The Retention Specialist will contact the client at specific periods with the purpose being to determine how satisfied the client is in their job. The Retention Specialist will escalate any client that they believe is at risk of leaving. As the Retention Specialist is speaking with their client, they will make notes and use our system to collect data that is presented to our Partners. All drivers assigned to the Retention Specialist will be overseen by an Agent. The Retention Specialist’s compensation is directly tied to their success in handling more clients and in keeping the client employed with the Partner. Additionally, the Retention Specialist may be required to conduct exit interviews using predetermined questions.

KEY RESPONSIBILITIES

  • Manage a client list of at least 350 individuals
  • Taking good notes to enable productive conversations over the tenure of the driver
  • Keeping your list of clients organized to ensure they are called during the proper intervals
  • Setting up follow up calls to ensure problems have been addressed by our Partners
  • Determine clients that are considered at risk before they turn over
  • Conduct Exit Interviews
  • Proper coding of issues


    KEY MEASUREMENTS

    • Number of drivers assigned to you
    • Number of prospect calls/texts/emails handled/made each week
    • Retention rates
    • Turnover rates
    • Client tenure
    • Data collection/accuracy
    • Number of initial calls made outside 7 day window (expectation is 0)

    REQUIRED SKILLS/ATTITUDES

    • Must have excellent communication and oratory skills
    • Ability to manage multiple tasks at once
    • Excellent organizational skills
    • Ability to see tasks through to completion by following processes set up by PDA
    • Must be able to speak and understand English
    • Bilingual in Spanish not required but preferred
    • Must be able to use a computer and input data accurately and timely into computer system
    • Must be capable of resolving disputes between Client and Partner
    • Ability to connect with people by conveying trust and loyalty
    • Maintain a positive and enthusiastic attitude
    • Keep client and partner information confidential
    • Be professional in your speech, dress and work habits

    REQUIRED EXPERIENCE/EDUCTION

    • High School Diploma or equivalent
    • At least one of the following:
      • Experience in the transportation/trucking industry preferred
      • Experience in job placement/recruiting industry
      • Other applicable experience that would apply to the nature of job described