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Retention Manager Jobs in Ohio (NOW HIRING)

GAI Consultants

CEI Construction Manager

Canton, OH · On-site

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

GAI Consultants

CEI Construction Manager

Columbus, OH · On-site

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

Gai-Consultants

CEI Construction Manager

Canton, OH · On-site

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

GAI Consultants

CEI Construction Manager

Canton, OH · On-site

Recruiting and retaining staff. * Interpreting the strategy of top-level management and translating it into everyday policies. * Developing and implementing day-to-day routines for a team, department ...

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Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Ohio?

The most popular types of Retention jobs in Ohio are:

What are popular job titles related to Retention Manager jobs in Ohio?

For Retention Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Ohio look for?

The top searched job categories for Retention Manager jobs in Ohio are:

What cities in Ohio are hiring for Retention Manager jobs?

Cities in Ohio with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.

Order Retention Specialist

Wadsworth, OH • On-site

Enthusiast Auto Holdings
201 - 500 employees
Learn more about Enthusiast Auto Holdingsexternal

Other

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
Order Retention Specialist
Wadsworth, OH Sales
Description
The Order Retention Specialist is a vital link between our customers and their product. Your primary mission is to minimize order cancellations and reduce customer churn by turning "no" into "yes." You will proactively manage the order backlog, identify potential friction points in the fulfillment process, and work directly with customers to provide creative solutions-such as alternative product suggestions-to ensure their project stays on track.
This is not just a support role; it is a strategic "save" position that requires high-level negotiation, empathy, and a deep understanding of our product offerings to maintain high customer lifetime value.
Schedule:

  • Monday - Friday, 9:00am - 5:30pm
Key Responsibilities
  • Proactive Retention: Monitor the order backlog to identify at-risk orders (e.g., long lead times or backordered items) and implement "save" plans to prevent cancellations.
  • Strategic Substitution: Review delayed orders to identify and offer alternative in-stock products, minimizing wait times and ensuring customer satisfaction.
  • Issue Resolution: Act as the primary point of contact for complex complaints and shipping delays, negotiating solutions that prevent returns or churn.
  • Multi-Channel Communication: Manage high-volume customer interactions via phone, email, and live chat with a focus on persuasion and rapport-building.
  • Cross-Functional Collaboration: Work closely with Sales, Purchasing, and Fulfillment departments to provide transparent updates to customers regarding order ETAs.
Required Skills and Qualifications
  • Communication Mastery: Exceptional verbal and written skills with the ability to remain calm and professional during stressful situations.
  • Problem-Solving Prowess: Ability to think critically on the fly to turn a negative customer experience into a positive brand win.
  • Technical Proficiency: Strong experience with CRM software and general computer skills.
  • Empathy & Persistence: A genuine desire to help fellow enthusiasts coupled with the "grit" required to meet retention targets.
  • Automotive Knowledge: A passion for European cars and a general understanding of automotive parts is highly preferred to effectively suggest alternative solutions.
What Success Looks Like:
  • Ensuring that all orders in the backlog have been reviewed, and alternative products are being suggested in order to reduce overall cancellation rate while improving customer experience.
  • Identifying root cause and developing plans to limit repeat issues.
Requirements
  • Retail Experience
  • Deep understanding of automotive systems (braking, suspension, etc.)
  • Positive and upbeat attitude
  • Excellent computer and data entry skills

We are looking for a candidate that is highly motivated, driven, customer centric, strong skills in communication. To be successful you must fulfill and promote our core values of communication-transparency-trust-collaboration-respect, and able to take/receive constructive feedback.

Apply