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Retention Manager Jobs in Minnesota (NOW HIRING)

Europa Eyewear

Lifecycle Marketing Manager

Minneapolis, MN · On-site

$80K - $100K/yr

Summary of Position We're looking for an experienced retention marketer who loves turning customer ... Partner with Senior Ecommerce Operations Manager and Marketing, and Product teams to influence ...

Inbound Studio LLC

Account Manager

Burnsville, MN · On-site

$45K - $55K/yr

Client Retention & Growth : * Identify opportunities for up-selling or cross-selling services ... Experience managing multiple clients/projects simultaneously. * Skills : * Excellent communication ...

Great Clips, Inc.

General Manager

Moorhead, MN · On-site

This position is responsible for the overall management, coaching, development, and retention of salon managers to ensure quality brand delivery to achieve desired results. * Manages the selection ...

Great Clips, Inc.

General Manager

Fergus Falls, MN

This position is responsible for the overall management, coaching, development, and retention of salon managers to ensure quality brand delivery to achieve desired results. * Manages the selection ...

MidCountry Bank

Account Manager

Hutchinson, MN · On-site

JOB RESPONSIBILITIES 1. Commercial accounts sales, client management and retention * Assist Senior Sales Producer with all aspects of sales and service. * Proactively prepare renewal specifications ...

MidCountry Bank

Account Manager

Buffalo, MN · On-site

JOB RESPONSIBILITIES 1. Commercial accounts sales, client management and retention * Assist Senior Sales Producer with all aspects of sales and service. * Proactively prepare renewal specifications ...

THOMSON REUTERS

Manager, Commercial Strategy

Eagan, MN · Hybrid

Retention Strategy : Support the design and operationalization of customer initiatives, including ... Risk Management: Partner with Sales, Customer Success, Marketing, Product, Commercial Excellence ...

Thomson Reuters

Manager, Commercial Strategy

Eagan, MN · On-site

Retention Strategy : Support the design and operationalization of customer initiatives, including ... Risk Management: Partner with Sales, Customer Success, Marketing, Product, Commercial Excellence ...

ImageTrend

Customer Success Manager

Eagan, MN · On-site

The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue ...

Archgroup

AVP, Construction

Saint Paul, MN · On-site +1

$150K - $190K/yr

Responsible for the renewal and retention management and manages the renewal process to achieve targeted retention and price change goals. Sales and Marketing * Develops and maintains relationships ...

Arch Capital Group

AVP, Construction

Saint Paul, MN · On-site

$150K - $190K/yr

Responsible for the renewal and retention management and manages the renewal process to achieve targeted retention and price change goals. Sales and Marketing * Develops and maintains relationships ...

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All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Minnesota

Retention Manager information

See Minnesota salary details

$23.8K

$51K

$82.6K

How much do retention manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention manager in Minnesota is $51,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,807.00 and $57,325.00 per year, depending on experience, location, and employer.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the most commonly searched types of Retention jobs in Minnesota? The most popular types of Retention jobs in Minnesota are:
What are popular job titles related to Retention Manager jobs in Minnesota? For Retention Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Minnesota look for? The top searched job categories for Retention Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Retention Manager jobs? Cities in Minnesota with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,039 per year, or $24.5 per hour.

Lifecycle Marketing Manager

Europa Eyewear

Minneapolis, MN • On-site

$80K - $100K/yr

Full-time

Posted 19 days ago

Job description

Summary of Position
 We're looking for an experienced retention marketer who loves turning customer data into meaningful experiences that increase repeat purchases, customer lifetime value, and brand loyalty. This role will own the strategy, execution, testing, and optimization of our customer retention programs across email, SMS, loyalty, and direct mail. You’ll support lifecycle marketing across two distinct ecommerce brands, while designing and developing our B2b/Wholesale lifecycle marketing strategy to strengthen customer relationships across every channel. If you're excited by segmentation, automation, creative testing, and using data to drive growth, we'd love to meet you.

This role will lead the planning, execution, optimization, and reporting of:

  • Email Marketing
  • SMS Marketing
  • Loyalty Program
  • Direct Mail
  • Customer Lifecycle Automation
ResponsibilitiesLifecycle Strategy
  • Own the customer retention roadmap across multiple ecommerce brands
  • Develop customer journeys that increase repeat purchase rate and LTV
  • Build segmentation strategies using purchase behavior, engagement, demographics, and customer value
  • Identify opportunities to improve customer experience throughout the lifecycle
  • Partner with b2b marketing team to support email initiatives
  • Collaborate with Director of Ecommerce and paid media agency to improve acquisition-to-retention handoff
Email Marketing
  • Build monthly email marketing calendars
  • Execute promotional, editorial, and triggered campaigns
  • Optimize subject lines, creative, offers, and messaging through A/B testing
  • Monitor deliverability and list health
  • Grow email subscriber acquisition
  • Partner with Senior Ecommerce Operations Manager and Marketing, and Product teams to influence merchandising, product launches, and promotional strategy.
  • Partner with Marketing team to incorporate brand-level storytelling and content strategy across retention channels
SMS Marketing
  • Develop SMS strategy aligned with promotional and lifecycle marketing
  • Execute campaigns and automated flows
  • Improve subscriber growth and engagement
  • Balance revenue generation with subscriber experience
Lifecycle Automation
  • Own and optimize automated programs including behavioral flows (welcome, abandon, post-purchase, cross-sell, loyalty, and more)
  • Continuously test timing, messaging, segmentation, and offers to improve performance and overall customer journey
  • Develop and manage an ongoing testing roadmap
Loyalty & Customer Engagement
  • Own the customer loyalty program
  • Develop campaigns that increase enrollment, engagement, and redemption
  • Identify opportunities to reward and recognize high-value customers
  • Partner with Ecommerce on customer retention initiatives
Direct Mail

Partner with Direct Mail agency to:

  • Manage customer segmentation and campaign planning
  • Coordinate with external vendors
  • Analyze campaign performance and incrementality
  • Recommend testing opportunities to improve ROI
Analytics & Reporting
  • Provide insights and recommendations that improve program performance.
  • Track and report key retention KPIs including:
  • Revenue by channel (email, SMS, direct, etc.)
  • Repeat purchase rate
  • Customer Lifetime Value
  • Email/SMS KPIs (Open Rate, Click Rate, Conversion Rate, Revenue per Recipient, List Growth, etc.)
  • Loyalty participation and growth
  • Direct mail performance
Qualifications
  • 4–7+ years of ecommerce retention marketing experience
  • Strong experience with:
    • Email Marketing
    • SMS Marketing
    • Customer Lifecycle Marketing
    • Loyalty & Referral Programs
    • Direct Mail
  • Experience with Klaviyo preferred
  • Experience with Shopify Plus preferred
  • Strong understanding of customer segmentation
  • Comfortable analyzing campaign performance and making data-driven recommendations
  • Experience using or managing marketing calendars
  • Experience leveraging AI tools to improve segmentation, personalization, content creation, and campaign efficiency
  • Excellent project management skills
  • Strong copy and creative instincts
  • Highly organized with exceptional attention to detail