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Retention Advisor Jobs (NOW HIRING)

The Advisor I meets with students in assigned discipline on a regular basis to provide advising, track academic progress and success/completion/retention. Advise students on proper course selection ...

$100K/yr

Lead Financial Advisor Are you looking to expand your career and be a part of a successful team ... Develop, manage, and retain strong client relationships * Meet individual and team goals Salary:

The Retention Specialist performs intervention strategies to improve overall student success with ... Collaborate with faculty, academic advisors, and Student Affairs partners to develop coordinated ...

The Retention Specialist performs intervention strategies to improve overall student success with ... Collaborate with faculty, academic advisors, and Student Affairs partners to develop coordinated ...

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Retention Advisor information

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$12

$25

$45

How much do retention advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for retention advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Retention Advisor vs Customer Service Representative?

AspectRetention AdvisorCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retentionHigh school diploma or equivalent; customer service skills
Work environmentOffice setting, often focused on client retention strategiesCall centers, retail, or office environments handling general inquiries
Employer usageTelecom, finance, subscription servicesRetail, telecom, hospitality, various industries
Comparison focusFocuses on retaining existing customers and reducing churnHandles customer inquiries, complaints, and general support

While both roles involve customer interaction, a Retention Advisor specializes in strategies to retain customers and reduce churn, often requiring specific retention skills. A Customer Service Representative provides broader support, addressing general customer needs without a primary focus on retention strategies.

What does a retention advisor do?

A retention advisor is responsible for maintaining customer relationships and reducing churn by analyzing customer data, addressing concerns, and offering solutions to improve satisfaction. They often use communication skills and CRM tools to engage with clients and develop strategies to enhance loyalty. The role may require knowledge of industry-specific products and customer service experience.
More about Retention Advisor jobs
Infographic showing various Retention Advisor job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Part-Time Advisor I

Lone Star College

Kingwood, TX • On-site

Part-time

Retirement

Re-posted 4 days ago


Lone Star College rating

6.4

Company rating: 6.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

526th of 620 rated colleges and universities


Job description

Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
  • One LSC
  • Student Focused
  • Own It
  • Foster Belonging
  • Cultivate Community
  • Choose Learning
The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.
Lone Star College has been recognized in multiple categories.
Campus Marketing Statement
Lone Star College-Kingwood
Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.
Lone Star College-Kingwood, an innovative and dynamic community college located in the pine-forested suburbs of northeast Houston, has an opening for someone interested in working with a diverse group of colleagues who want to make a difference in the lives of students and grow professionally. Kingwood focuses on fulfilling individual dreams and enhancing community life and offers unique programs in respiratory care, computer gaming and dental hygiene.
Location address is 20000 Kingwood Drive, Kingwood, TX 77339.
Job Description
PURPOSE AND SCOPE:
The Advisor I meets with students in assigned discipline on a regular basis to provide advising, track academic progress and success/completion/retention. Advise students on proper course selection for credit programs and make appropriate referral to non-credit certificate programs including TSI regulations, course prerequisites, co-requisites and career advising. Collaborates with personnel in assigned department and related areas/other departments in order to identify potential early interventions need; assist Department Directors in planning and developing successful academic support programming and events.
ESSENTIAL JOB FUNCTIONS:
  • Advises students in assigned department/discipline. Meets with students on a regular basis to track their academic progress and success
  • Assists students with reviewing their Academic Advising Report and creating their MEP (My Educational Plan)
  • Advises students on proper course selection for assigned discipline/department credit certificate and degree programs and makes referrals to non-credit certificate programs. Advising includes TSI regulations, course prerequisites, co-requisites and career advising
  • Acquires and processes data regarding students in assigned discipline in order to complete job function
  • Collaborates with personnel in assigned department and related areas (college staff and faculty) in order to identify potential early interventions needed
  • Refers students to counselors, college resources (organizations) and outside organizations when necessary
  • Assists the Directors/Managers in planning and developing successful academic support programming and events
  • Develops department/position objectives and strategies
  • Meets with students on a regular basis to track their progress and success. Maintains accurate documentation of meetings
  • Monitors processes, materials and surroundings, ensuring accuracy and compliance with all relevant rules, regulations and policies at all times
  • Responsible for other reasonable, related duties as assigned

  • KNOWLEDGE, SKILLS AND ABILITIES:
    • Proficiency with common office software
    • High level of customer service
    • Excellent communication and organizational skills
    • Strong attention to accuracy and detail for tracking of student success and student educational plans
    • Ability to communicate and work well with all levels of students
    • Ability to prioritize duties
    PHYSICAL ABILITIES:
    The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
    WORK SCHEDULE AND CONDITIONS:
    • Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
    • Interface with internal and external contacts as needed to carry out the functions of the position
    • Work is performed in a climate-controlled office with minimal exposure to safety hazards
    REQUIRED QUALIFICATIONS:
    • Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
    PREFERRED QUALIFICATIONS:
    • Previous experience working with students who have unique barriers and experience in assisting these students with their educational success
    • Experience in a higher education setting

    Salary
    Hourly Pay Rate is $21.82
    Benefits Marketing Statement
    By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.
    Special Instructions
    Go to the Job Search page, click on `My Activities¿ at the top of the page. Under My Cover Letters and Attachments you will click on `Add Attachment.¿ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.
    If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.
    You must limit your file name for any attachment to 40 characters or less.
    How to Apply
    ALL APPLICANTS MUST APPLY ONLINE ONLY
    We will not accept application material received via fax, email, mail, or hand delivered.
    Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).
    If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.
    Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.
    More information on the E-Verify program is available at www.dhs.gov/E-Verify .
    Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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