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Retention Advisor Jobs (NOW HIRING)

Advisor Group

Manager, Advisor Support

Atlanta, GA · On-site

$70K - $75K/yr

Lead a team of Advisor Support Specialists that will support and retain Osaic's Financial Professionals. * Set team goals, establish vision and take action to achieve goals * Effectively coach, in a ...

Lone Star College

The Advisor I meets with students in assigned discipline on a regular basis to provide advising, track academic progress and success/completion/retention. Advise students on proper course selection ...

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Retention Advisor information

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$12

$25

$45

How much do retention advisor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for retention advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Retention Advisor vs Customer Service Representative?

AspectRetention AdvisorCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retentionHigh school diploma or equivalent; customer service skills
Work environmentOffice setting, often focused on client retention strategiesCall centers, retail, or office environments handling general inquiries
Employer usageTelecom, finance, subscription servicesRetail, telecom, hospitality, various industries
Comparison focusFocuses on retaining existing customers and reducing churnHandles customer inquiries, complaints, and general support

While both roles involve customer interaction, a Retention Advisor specializes in strategies to retain customers and reduce churn, often requiring specific retention skills. A Customer Service Representative provides broader support, addressing general customer needs without a primary focus on retention strategies.

What does a retention advisor do?

A retention advisor is responsible for maintaining customer relationships and reducing churn by analyzing customer data, addressing concerns, and offering solutions to improve satisfaction. They often use communication skills and CRM tools to engage with clients and develop strategies to enhance loyalty. The role may require knowledge of industry-specific products and customer service experience.
More about Retention Advisor jobs

What job categories do people searching Retention Advisor jobs look for?

The top searched job categories for Retention Advisor jobs are:

Retention Advisor jobs near you
Infographic showing various Retention Advisor job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Manager, Advisor Support

Advisor Group

Atlanta, GA • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Current Employees and Contractors Apply Here
Osaic Careers
Customer Service Opportunity in Financial Services
Manager, Advisor Support
Location(s):
Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339
Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.
Role Type: Full-time, Non-Exempt
Salary: $70,000 - 75,000 + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.
Summary:
The Advisor Support organization strives to provide the best service and experience to the financial professionals we serve, along with their staffs and teams. The primary objective of the Advisor Support team is to deliver a high degree of personalized service through comprehensive home office support and product education, acting as the primary point of contact between financial professionals and home office functions. Our Advisor Support Specialists focus on taking ownership of the needs of their aligned financial professionals, working to elevate individual experiences, build deeper relationships, and drive customer loyalty.
As such, the ideal Manager, Advisor Support must be capable of succeeding in a fast-paced team environment and possess a passion for elevating the advisor experience. This position's primary objective is to manage a team of individual contributors responsible for the service and retention of financial professionals.
Education Requirements:
Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
Responsibilities:
  • Lead a team of Advisor Support Specialists that will support and retain Osaic's Financial Professionals.
  • Set team goals, establish vision and take action to achieve goals
  • Effectively coach, in a diversity of ways, to drive team results for advisor satisfaction, service, quality, and productivity aligned to department objectives
  • Provide timely coaching, training, and total performance management
  • Have a keen focus on employee engagement while balancing productivity
  • Develop and maintain internal relationships
  • Identify and take responsibility for addressing operational and organizational challenges that impact the team
  • Effectively adopt changing business needs and guide employees through shifting priorities
  • Actively seek opportunities to expand own sphere of influence through networking, knowledge sharing, and collaboration
  • All other duties as assigned.

Basic Requirements:
  • Minimum 8 years support experience or relevant experience with other firms
  • At least 5 years management experience required with demonstrated ability to develop people, at different performance levels, via established performance objectives, regular feedback, and appropriate recognition
  • Extensive experience and comfort level with engaging and supporting the needs of high producing Financial Professionals
  • Exceptional oral and written communication skills with a strong attention to detail
  • Ability to display relentless poise in a fast/high pressure and demanding environment with a heightened level of advisor dedication
  • Outstanding professional presence and positive customer service attitude
  • Relevant experience with Investment Advisory business
  • Basic knowledge of Qualified Retirement Plans (i.e., 401(k), Individual-K, and 403b (7))
  • Working knowledge of Margin Calls, Cash Dues, Reorganization inquiries, restricted stock, and pending papers transactions
  • Strong interaction with clearing firms and external vendors on routine brokerage and non-brokerage account platform
  • Successful track record of customer-centric decision making
  • Ability to cope with and persevere through frequent and unexpected changes
  • Excellent organizational skills, with the ability to handle multiple tasks

Preferred Requirements:
  • 8+ years' experience in financial services operations or broker-dealer setting.
  • Bachelor's degree in business, Finance or related field is preferred CRM experience / Salesforce experience.
  • FINRA Series 7 license
  • FINRA Series 24

Current Employees and Contractors Apply Here
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About Advisor Group

Sourced by ZipRecruiter

Be a part of the team behind our success! At Advisor Group, we support financial professionals nationwide, the people who help everyday Americans achieve their dreams. We're a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1988

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