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Retention Account Manager Jobs in Ohio (NOW HIRING)

BraveView, Inc.

Account Manager

Canton, OH · On-site

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

BraveView, Inc.

Account Manager

Canton, OH · On-site

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

Galls

Key Account Manager

Springfield, OH · On-site

What You'll Do Account Retention & Relationship Management * Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account ...

Vesuvius USA

OH · On-site

The Sales Account Manager FF's role is to retain and enhance growth in the company's sales at assigned Key Accounts and territories by ensuring customers are satisfied purchase the full value of ...

HUMMEL GROUP INC

Account Manager

Orrville, OH · On-site

The Account Manager in Personal Lines is responsible for retaining client accounts by working directly with the Account Executive and Risk Advisor to provide the best service to clients. ESSENTIAL ...

VPL, Inc

Senior Account Manager

Columbus, OH · On-site

The Senior Account Manager serves as a strategic partner to key customer accounts, building and ... Drive customer retention, expansion, and increased adoption of VPL's services. * Identify and use ...

VPL, Inc

Senior Account Manager

Columbus, OH · On-site

The Senior Account Manager serves as a strategic partner to key customer accounts, building and ... Drive customer retention, expansion, and increased adoption of VPL's services. * Identify and use ...

IQVIA

Account Manager

Cleveland, OH · On-site +1

$53K - $134K/yr

Our Account Managers' primary focus is on retaining and growing our current clients through a consultative approach to establish, grow, and maintain relationships with client stakeholders.

The Juris Agency

Account Manager

Strongsville, OH · On-site

$25 - $40/hr

We are seeking and experienced Account Manager to join our growing team. You'll be the trusted ... Develop and execute strategic account plans to drive client retention and growth. Conduct regular ...

The Juris Agency

Account Manager

Strongsville, OH · On-site

$25 - $40/hr

We are seeking and experienced Account Manager to join our growing team. You'll be the trusted ... Develop and execute strategic account plans to drive client retention and growth. Conduct regular ...

IQVIA

Account Manager

Cleveland, OH · On-site +1

$53K - $134K/yr

Our Account Managers' primary focus is on retaining and growing our current clients through a consultative approach to establish, grow, and maintain relationships with client stakeholders.

HUMMEL GROUP INC

Account Manager

Wooster, OH · On-site

The Account Manager is responsible for developing and maintaining relationships with existing ... Supports the Risk Advisor by providing service to existing clients with a focus on client retention.

Clean Team

General Manager

Cleveland, OH · On-site

... customer retention, account management, and client satisfactionOversee janitorial services, commercial cleaning operations, facility maintenance support servicesExecute business development ...

EAJ Services, LLC

Account Manager

Centerville, OH · On-site

Account Growth, Retention & Lifecycle Management * Own the client relationship throughout onboarding, ongoing service, expansion, renewal, and offboarding coordination. * Identify opportunities to ...

Canton Drop Forge, Inc.

Account Manager

Canton, OH

... customer retention. Identify additional commercial opportunities within assigned accounts and ... Order Management: Review customer purchase orders for accuracy and alignment with quoted ...

Brian-Kyles

Account Manager

Lorain, OH · On-site

Account ManagerPosition Summary The Account Manager is responsible for delivering an exceptional ... Manage annual contract renewals with a target customer retention rate of 85% or greater . * Meet ...

Canton Drop Forge

Account Manager

Canton, OH · On-site

... customer retention. Identify additional commercial opportunities within assigned accounts and ... Order Management: Review customer purchase orders for accuracy and alignment with quoted ...

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Showing results 21-40

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Ohio

Retention Account Manager information

See Ohio salary details

$28K

$62.6K

$100.8K

How much do retention account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for retention account manager in Ohio is $62,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,600.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are the most commonly searched types of Retention Account jobs in Ohio?

The most popular types of Retention Account jobs in Ohio are:

What are popular job titles related to Retention Account Manager jobs in Ohio?

For Retention Account Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Ohio look for?

The top searched job categories for Retention Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Retention Account Manager jobs?

Cities in Ohio with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,571 per year, or $30.1 per hour.

Account Manager

BraveView, Inc.

Canton, OH • On-site

$75/hr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Job Title: Account Manager, Commercial Landscape

Location: Canton, OH

Compensation:
Base salary ranging from $75-80k plus 2-5% commission on enhancement Sales, Take Home Vehicle, PTO to include Vacation and Holidays, 401k Match, IPad, Cell and Health Insurance.

Our client is a reputable Residential and Commercial Landscape company with extensive experience in the Canton Ohio market. They provide full service maintenance services to include mowing, irrigation, gardening along with design/build services.

They are looking for an Account Manager who can manage a $1m book of landscape maintenance accounts that consists of residential and commercial properties such as corporate HQ’s, Office, some HOA’s and a mixture of clients that value service and high quality.

The company boasts a client retention rate in the mid 90’s and they always looking at how to support their team members to provide a high level of service.

This position is customer facing and will need to manage the client relationship, quality control and be able to sell enhancements to unlock a properties potential.
This person will be the eyes and ears for the client to identify potential problems that need to be address when considering turf, plants and tree health. They will be responsible for presenting and selling solutions and working with the Operations Managers to make sure the property looks healthy and vibrant.  They will also be involved with snow services during the Winter.

This company has been in the local market for years, they retain their employees, have a very positive and team building atmosphere, utilize H2B Visas and operate on Aspire software.

Job Duties:

  • Develop and sustain long-term relationships with customers.
  • Produce and maintain a schedule to perform “site audits” during formal meetings with customers to ensure quality and service expectations are met.
  • Lead and facilitate or assist in the resolution of customer problems or concerns.
  • Proactively present site enhancement ideas to existing customers.
  • Ability to coordinate designs for flowers and beds
  • Ensure the renewals of each current account within the customer portfolio.
  • Identify and pursue opportunities to sell ancillary services.
  • Ensure a safe environment for employees and customers.
  • Develop accurate estimates and takeoffs for both new and existing clients as needed.
  • Communicate regularly with the Production Managers to ensure client needs and expectations are consistently met or exceeded.
  • Manage service delivery to specified scope of work.
  • Maintaining acceptable gross margins for both base contract work and ancillary services.
  • Coordinate consistent and timely site visits.

If you feel you are qualified for this Account Manager role and want to pursue it further, please respond to this job posting and we will contact you to discuss this opportunity in more detail.

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