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Retention Account Manager Jobs in Ohio (NOW HIRING)

lhs

Account Manager

Cleveland, OH

Job Title Account Manager Department Sales / Client Services Position Summary The Account Manager ... Develop and execute strategic account plans designed to achieve revenue growth, customer retention ...

Legacy Health Services

Account Manager

Parma, OH · On-site

Job Title Account Manager Department Sales / Client Services Position Summary The Account Manager ... Develop and execute strategic account plans designed to achieve revenue growth, customer retention ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

Bluebird Network

Account Manager

Columbus, OH · On-site

Bluebird Fiber is seeking an account manager specializing in retention & relationship management of our existing enterprise customers. This position will be assisting in the management of our small ...

Bluebird Network

Account Manager

Independence, OH · On-site

Bluebird Fiber is seeking an account manager specializing in retention & relationship management of our existing enterprise customers. This position will be assisting in the management of our small ...

Bluebird Network

Account Manager

Independence, OH · On-site

Bluebird Fiber is seeking an account manager specializing in retention & relationship management of our existing enterprise customers. This position will be assisting in the management of our small ...

Bluebird Network

Account Manager

Columbus, OH · On-site

Bluebird Fiber is seeking an account manager specializing in retention & relationship management of our existing enterprise customers. This position will be assisting in the management of our small ...

BraveView, Inc.

Account Manager

Canton, OH · On-site

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

BraveView, Inc.

Account Manager

Canton, OH

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

BraveView, Inc.

Account Manager

Canton, OH · On-site

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

Vesuvius USA

OH

The Sales Account Manager FF's role is to retain and enhance growth in the company's sales at assigned Key Accounts and territories by ensuring customers are satisfied purchase the full value of ...

HUMMEL GROUP INC

Account Manager

Orrville, OH · On-site

The Account Manager in Personal Lines is responsible for retaining client accounts by working directly with the Account Executive and Risk Advisor to provide the best service to clients. ESSENTIAL ...

New

EST03 INC

Account Manager

Cincinnati, OH · On-site

Description What This Role Is The Account Manager is a sales-focused relationship manager responsible for retaining, upselling, and expanding existing client accounts. Selling into a portfolio of ...

Galls

Key Account Manager

Springfield, OH · On-site

What You'll Do Account Retention & Relationship Management * Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Ohio

Retention Account Manager information

See Ohio salary details

$28K

$62.6K

$100.8K

How much do retention account manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for retention account manager in Ohio is $62,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,600.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are the most commonly searched types of Retention Account jobs in Ohio? The most popular types of Retention Account jobs in Ohio are:
What are popular job titles related to Retention Account Manager jobs in Ohio? For Retention Account Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Ohio look for? The top searched job categories for Retention Account Manager jobs in Ohio are:
What cities in Ohio are hiring for Retention Account Manager jobs? Cities in Ohio with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,571 per year, or $30.1 per hour.

Director of Supply Chain Account Management

Jobtailor

Columbus, OH • On-site

$140 - $200/hr

Other

Posted 5 days ago

Job description

Responsibilities
  • Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
  • Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
  • Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
  • Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
  • Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.
  • Anticipate risks, identify opportunities, and develop proactive plans to address both.
  • Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
  • Contribute to the development and execution of initiatives that support company growth objectives.
Requirements
  • Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
  • 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
  • Prior professional experience calling on and working directly with hospital supply chain departments.
  • Demonstrated experience leading, coaching, and developing high-performing teams.
  • Experience managing executive-level customer relationships within healthcare organizations.
  • Proven success driving customer retention, account expansion, and revenue growth.
  • Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.
  • Experience implementing technologies and tools that improve team productivity and scalability.
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