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Retention Account Manager Jobs in Ohio (NOW HIRING)

TGG Accounting

Account Manager

Akron, OH · On-site

Work toward individual and team goals related to client retention, account growth, and new business Qualifications * 3-5+ years of B2B sales, account management, client relationship management, or ...

TGG Accounting

Account Manager

Akron, OH · On-site

$65K/yr

Work toward individual and team goals related to client retention, account growth, and new business Qualifications * 3-5+ years of B2B sales, account management, client relationship management, or ...

TGG Accounting

Account Manager

Akron, OH · On-site

Work toward individual and team goals related to client retention, account growth, and new business Qualifications * 3-5+ years of B2B sales, account management, client relationship management, or ...

TGG Accounting

Account Manager

Akron, OH

Work toward individual and team goals related to client retention, account growth, and new business Qualifications * 3-5+ years of B2B sales, account management, client relationship management, or ...

VPL, Inc

Account Manager

Columbus, OH · On-site

The Account Manager independently owns and deepens a portfolio of customer relationships and is ... Anticipate Risk - Recognize account concerns, adoption challenges, or potential retention risks ...

VPL, Inc

Account Manager

Columbus, OH

The Account Manager independently owns and deepens a portfolio of customer relationships and is ... Anticipate Risk - Recognize account concerns, adoption challenges, or potential retention risks ...

lhs

Account Manager

Cleveland, OH · On-site

Job Title Account Manager Department Sales / Client Services Position Summary The Account Manager ... Develop and execute strategic account plans designed to achieve revenue growth, customer retention ...

Legacy Health Services

Account Manager

Parma, OH · On-site

Job Title Account Manager Department Sales / Client Services Position Summary The Account Manager ... Develop and execute strategic account plans designed to achieve revenue growth, customer retention ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

BraveView, Inc.

Account Manager

Canton, OH

$75/hr

Account Manager, Commercial Landscape Location: Canton, OH Compensation: Base salary ranging from ... The company boasts a client retention rate in the mid 90's and they always looking at how to ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Ohio

Retention Account Manager information

See Ohio salary details

$28K

$62.6K

$100.8K

How much do retention account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for retention account manager in Ohio is $62,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $74,600.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are the most commonly searched types of Retention Account jobs in Ohio?

The most popular types of Retention Account jobs in Ohio are:

What are popular job titles related to Retention Account Manager jobs in Ohio?

For Retention Account Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Ohio look for?

The top searched job categories for Retention Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Retention Account Manager jobs?

Cities in Ohio with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,571 per year, or $30.1 per hour.

Account Manager

Akron, OH • On-site

TGG Accounting
51 - 200 employees
Learn more about TGG Accountingexternal

Full-time

Posted 7 days ago

Job description

B2B Account Manager

Akron, OH (onsite + client visits)

We are seeking an experienced B2B Account Manager to manage and grow relationships with small and mid-sized business clients. This role will focus primarily on companies with fewer than 100 employees, helping business owners and decision-makers identify services and solutions that support their day-to-day operations and long-term goals.

The ideal candidate has a strong background in business-to-business sales and account management, is comfortable working directly with small business owners and senior decision-makers, and knows how to build lasting client relationships while identifying opportunities for account growth.

Key Responsibilities

  • Manage and develop a portfolio of small business accounts, primarily companies with fewer than 100 employees
  • Build strong, long-term relationships with business owners, executives, and key decision-makers
  • Serve as a primary point of contact for clients and maintain a high level of responsiveness and customer service
  • Develop a strong understanding of each client's business, needs, challenges, and goals
  • Present and recommend business services and solutions based on client needs
  • Identify opportunities to expand existing accounts through additional services and solutions
  • Conduct regular client follow-up and relationship management
  • Support new business development efforts within the assigned market or territory
  • Maintain an active pipeline and track client activity, opportunities, and follow-up
  • Partner with internal teams to ensure a smooth client experience
  • Work toward individual and team goals related to client retention, account growth, and new business

Qualifications

  • 3–5+ years of B2B sales, account management, client relationship management, or business development experience
  • Experience working with small to mid-sized businesses, ideally organizations with fewer than 100 employees
  • Experience selling or managing accounts involving business services, professional services, or other B2B solutions
  • Comfortable communicating directly with business owners, executives, and other decision-makers
  • Proven ability to build relationships, retain clients, and identify opportunities for account growth
  • Strong consultative sales and needs-assessment skills
  • Excellent communication, organization, and follow-up skills
  • Ability to manage multiple client relationships and priorities simultaneously
  • Comfortable working toward performance and revenue goals
  • Experience using a CRM or similar client management system preferred

Ideal Background

Candidates may come from a variety of B2B industries, including business services, payroll or HR services, financial services, insurance, telecommunications, technology, office services, professional services, or other environments focused on supporting small business clients.

We're looking for someone who is relationship-driven, consultative, proactive, and comfortable owning the client relationship from initial conversation through ongoing account management and growth.