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Retention Account Manager Jobs in Florida (NOW HIRING)

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... Maintain high client retention and satisfaction scores * Assist in contract renewals and service ...

Shoes for Crews

Account Manager

Boca Raton, FL · Hybrid

Position Summary The Account Manager Mid Market is responsible for driving account retention, growth, and program participation across a portfolio of small to mid-sized customers. This role focuses ...

New

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... Maintain high client retention and satisfaction scores * Assist in contract renewals and service ...

Shoes for Crews

Account Manager

Boca Raton, FL · On-site

Position Summary The Account Manager Mid Market is responsible for driving account retention, growth, and program participation across a portfolio of small to mid-sized customers. This role focuses ...

New

Infinity Management Group

Account Manager

Tampa, FL · On-site

As an Account Manager, you'll learn how to manage relationships, pitch home improvement and ... Track your client portfolio's activity, feedback, and needs to improve engagement and retention ...

CarNow

Account Manager

Tallahassee, FL · On-site

$85K - $105K/yr

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Paid time off Account Manager - 2JData (Managed IT Services) ***** This position is in office ... Maintain high client retention and satisfaction scores * Assist in contract renewals and service ...

CarNow

Account Manager

Jacksonville, FL · On-site

$75K - $105K/yr

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

CarNow

Account Manager

Tallahassee, FL · On-site

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

CarNow

Account Manager

Jacksonville, FL · On-site

Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

CMap

Account Manager

Orlando, FL · On-site

$70 - $95/hr

Account Manager Department: Customer Experience Employment Type: Permanent - Full Time Location ... A balance of commercial instinct (growth) and account care (retention) * Understanding of how SMB ...

Soni Resources

Account Manager

Miami, FL · On-site

$90K/yr

Maintain strong customer relationships and retention * Track pipeline activity, KPIs, and account performance within CRM tools * Partner cross-functionally with internal teams to support customer ...

CMap

Account Manager

Orlando, FL · On-site

Account Manager Department: Customer Experience Employment Type: Permanent - Full Time Location ... A balance of commercial instinct (growth) and account care (retention) * Understanding of how SMB ...

Mad Mobile Inc

Account Manager

Tampa, FL · On-site

Account Manager Mad Mobile is an AI-driven software development company headquartered in Tampa, FL ... Success will be measured by your ability to retain our customers, activities and revenue expansion.

CarNow

Account Manager

Tallahassee, FL · On-site

$85K - $105K/yr

Account ManagerThe Regional Account Manager plays a pivotal part in CarNow's growth strategy by ... They're focused on customer loyalty, enhancing product value, customer retention, and building ...

Kaseya Careers

Strategic Account Manager

Miami, FL

This role is critical to driving retention, revenue growth, and customer satisfaction by serving as ... Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure ...

C-MAP

Account Manager

Orlando, FL · On-site

Our Account Management team is deeply embedded in the customer experience. We work closely with ... A balance of commercial instinct (growth) and account care (retention) * Understanding of how SMB ...

McGuckin Group LLC

Account Manager

Saint Petersburg, FL · Remote

Account Manager Who We Are: One of the fastest growing talent innovation firms, with amazing global ... Setting clear goals and targets for account growth and retention. Identifying opportunities for ...

Brown & Brown, Inc.

Account Manager

Coral Gables, FL · On-site

The Account Manager coordinates internal resources, provides consultative guidance, and ensures client needs are addressed while supporting client retention and growth objectives. Responsibilities ...

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Showing results 21-40

All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Florida

Retention Account Manager information

See Florida salary details

$22K

$49.2K

$79.2K

How much do retention account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for retention account manager in Florida is $49,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $58,700.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are the most commonly searched types of Retention Account jobs in Florida?

The most popular types of Retention Account jobs in Florida are:

What are popular job titles related to Retention Account Manager jobs in Florida?

For Retention Account Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Florida look for?

The top searched job categories for Retention Account Manager jobs in Florida are:

What cities in Florida are hiring for Retention Account Manager jobs?

Cities in Florida with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Florida as of June 2026, with employment types broken down into 69% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,184 per year, or $23.6 per hour.

Account Manager

2 J DATA

Jupiter, FL • On-site

$17 - $22/hr

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

Account Manager – 2JData (Managed IT Services)

***** This position is in office *****
Jupiter, FL | Full-Time
About 2JData

2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients.
We are seeking a client-focused, results-driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.
Position Overview
The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption.
This role also functions as the front-line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment.
Key Responsibilities
Client Relationship Management

  • Own and manage relationships for a portfolio of MSP clients
  • Conduct regular business reviews (QBRs / vCIO meetings)
  • Ensure clients are aligned with best practice IT and cybersecurity roadmaps
  • Act as the client advocate internally within 2JData
Revenue Growth & Retention

  • Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing)
  • Maintain high client retention and satisfaction scores
  • Assist in contract renewals and service expansions
  • Track account performance against revenue and margin targets
Phone Dispatch & Service Coordination

  • Serve as the primary inbound call handler for client service requests
  • Create, categorize, and prioritize service tickets in the PSA system
  • Dispatch tickets to the appropriate technical resources based on:
    • SLA
    • Priority
    • Skillset
    • Client impact
  • Monitor ticket queues to ensure response and resolution targets are met
  • Communicate status updates to clients in a timely and professional manner
  • Schedule onsite and remote service appointments
  • Coordinate emergency and after-hours escalations when required
  • Ensure accurate documentation of client requests and call notes
Client Experience & Communication

  • Provide white-glove customer service on every interaction
  • Translate technical updates into business-friendly language
  • Proactively follow up on open issues and projects
  • Identify service trends and recurring issues affecting client satisfaction
Strategic Planning

  • Help clients budget and plan for future IT initiatives
  • Align technology solutions to business outcomes
  • Present proposals, quotes, and solution roadmaps
Technical & Industry Familiarity (Preferred)
  • Experience in a Managed IT Services (MSP) environment
  • PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar)
  • Microsoft 365 and cloud environments
  • Cybersecurity solutions (MFA, EDR, backups, compliance)
  • Understanding of network and endpoint support workflows
Management & Professional Skills
  • Strong phone presence and communication skills
  • Exceptional customer service mindset
  • Ability to multitask and manage competing priorities
  • Highly organized and process-driven
  • KPI and SLA focused
  • Team collaboration mindset
Success Metrics
  • Client retention rate
  • Monthly recurring revenue (MRR) growth
  • CSAT score
  • SLA response & resolution performance
  • Ticket routing accuracy and efficiency
  • Agreement renewals & expansions
Compensation & Benefits
  • Competitive base salary + performance incentives
  • Health benefit options
  • Paid time off
  • Career growth within a rapidly scaling MSP
  • Ongoing training & certification support
Why Join 2JData?
  • High-impact, client-facing role
  • Central position in the daily service operation
  • Work with a fast-growing, process-driven MSP
  • Direct collaboration with leadership and Tech teams
Ideal Candidate
You are a relationship builder, problem solver, and master of communication who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment.