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Retention Account Manager Jobs in Florida (NOW HIRING)

Down2Earth

Account Manager

Naples, FL · On-site

MMAM-Maintenance Account Manager - Lawncare Recurring (Operations) We are looking for someone who ... Proactively identifying, hiring, retaining, and developing top talent * Performing other tasks as ...

Down2Earth

Account Manager

Sanford, FL · On-site

MMAM-Maintenance Account Manager - Lawncare Recurring (Operations) We are looking for someone who ... Proactively identifying, hiring, retaining, and developing top talent * Performing other tasks as ...

Massey Services

Be Seen First

National Account Manager

Orlando, FL · On-site

$65K - $75K/yr

Strong ability to expand and retain accounts through upselling and renewals. * CRM Proficiency: Salesforce (or similar) for pipeline management and forecasting. * Industry Exposure (Preferred): Heal ...

Massey Services

Be Seen First

National Account Manager

Tampa, FL · On-site

$65K - $75K/yr

Strong ability to expand and retain accounts through upselling and renewals. * CRM Proficiency: Salesforce (or similar) for pipeline management and forecasting. * Industry Exposure (Preferred): Heal ...

Daniels Health

Account Manager - Florida

Orlando, FL · Remote

You'll focus on client retention, account development, and uncovering new opportunities-all while ... Project Management and problem solving to drive outcomes inter-departmentally for the customer

Daniels Health

Account Manager - Florida

Orlando, FL · On-site +1

You'll focus on client retention, account development, and uncovering new opportunities-all while ... Project Management and problem solving to drive outcomes inter-departmentally for the customer

Miller Cooper

Account Manager

Winter Park, FL · Remote

The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers ... This role is accountable for driving measurable customer success, supporting renewals and retention ...

CrossLink

Account Manager

Orlando, FL · On-site

Success in this role requires strong relationship management skills, a consultative sales approach, and the ability to balance account retention with growth initiatives. The position offers a clear ...

Urban SDK

Account Manager

Jacksonville, FL · On-site

Achieve customer retention and expansion goals. * Train and successfully onboard new customers ... Work closely with the Account Management team, Sales Team and Sales Management to communicate ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Florida

Retention Account Manager information

See Florida salary details

$22K

$49.2K

$79.2K

How much do retention account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention account manager in Florida is $49,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $58,700.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What are popular job titles related to Retention Account Manager jobs in Florida? For Retention Account Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Florida look for? The top searched job categories for Retention Account Manager jobs in Florida are:
What cities in Florida are hiring for Retention Account Manager jobs? Cities in Florida with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Florida as of June 2026, with employment types broken down into 69% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,184 per year, or $23.6 per hour.

Strategic Account Manager

Affinity Waste Solutions LLC

Sanford, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Affinity Waste Solutions is seeking a relationship-focused Strategic Account Manager (SAM) to maintain and grow existing customer relationships throughout the Tampa market.
This role is responsible for customer retention, account growth, renewals, operational alignment, and expanding service opportunities within existing multifamily partnerships.
The ideal candidate is proactive, customer-focused, organized, and skilled at building long-term relationships.
Essential Duties & Responsibilities
Account Management
  • Serve as the primary point of contact for assigned accounts
  • Conduct regular customer check-ins and property visits
  • Address service concerns and escalations proactively
  • Build strong long-term relationships with multifamily partners

Revenue Growth & Retention
  • Renew existing customer agreements
  • Identify upsell and expansion opportunities
  • Increase utilization of bulk removal services
  • Expand relationships within existing management groups
  • Support long-term account growth initiatives

Customer Success
  • Improve customer retention and satisfaction
  • Conduct quarterly business reviews
  • Reduce customer churn
  • Ensure operational excellence and service consistency

Internal Collaboration
  • Partner closely with operations and customer service teams
  • Communicate operational issues proactively
  • Ensure customer expectations are consistently met

Requirements
Qualifications
  • 2+ years of account management or customer success experience preferred
  • Multifamily industry experience preferred
  • Strong relationship-building and communication skills
  • Organized, responsive, and solution-oriented
  • Ability to manage multiple customer relationships effectively

Compensation & Benefits
This role was built for serious earners. You will have multiple paths to make money and stack bonuses fast.
  • Competitive base salary
  • Commission tied to bulk sales
  • Bonuses tied to renewals
  • First-year large bonus opportunity based on total units closed and overall performance
  • Car allowance and phone allowance
  • Medical, dental, and vision
  • Generous PTO
  • Matching 401K
  • Paid continued education
  • Your earning potential is significant because your region has room to grow, and our national footprint gives you even more deals through cross-selling.

Performance Expectations
Success in this role will be measured by:
  • Customer retention rates
  • Contract renewals
  • Expansion revenue growth
  • Customer satisfaction scores
  • Long-term account relationship growth

Affinity Waste Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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