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Retail Tech Jobs (NOW HIRING)

Office Depot

Senior Manager, Retail Technology

Austin, TX

$107K - $147K/yr

Austin, TX 78729 The Senior Manager, Retail Technology leads the design, delivery, and support of software systems and supporting infrastructure that power retail operations - e-commerce, point-of ...

Bluemercury

Oracle Retail Tech Lead

Edina, MN · On-site

Proven ability to manage and govern technology vendor delivery across implementation and support lifecycles. * Expertise in managing production support, performance tuning, and Oracle Retail ...

ODP International

Senior Manager, Retail Technology

Austin, TX · On-site

$107K - $147K/yr

Austin, TX 78729 The Senior Manager, Retail Technology leads the design, delivery, and support of software systems and supporting infrastructure that power retail operations -- e-commerce, point-of ...

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Retail Tech information

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How much do retail tech jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for retail tech in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.63 per hour, depending on experience, location, and employer.

What is retail tech?

Retail Tech refers to the use of technology solutions and digital tools within the retail industry to improve operations, enhance customer experiences, and increase sales. This includes technologies like point-of-sale (POS) systems, e-commerce platforms, inventory management software, mobile payment solutions, and customer analytics tools. Retail Tech helps retailers streamline their business processes, personalize marketing, and adapt to changing consumer behaviors. As the retail landscape evolves, adopting the latest tech is crucial for staying competitive and meeting customer expectations.

What are some common challenges retail tech professionals face when implementing new technologies in stores?

Retail tech professionals often encounter challenges such as integrating new systems with existing legacy infrastructure, ensuring minimal disruption to daily store operations, and training staff on updated tools. Additionally, balancing customer data privacy with the use of advanced analytics can be complex. Successful professionals collaborate closely with store managers and IT teams to address these hurdles, ensuring smooth adoption and ongoing support for new technologies.

What is the difference between Retail Tech vs Retail Associate?

AspectRetail Tech

Required CredentialsTechnical certifications, knowledge of retail systems
Work EnvironmentTechnology-focused, often in stores or offices
Employer & Industry UsageRetail companies, tech firms supporting retail
Common Search & ComparisonTechnical roles supporting retail operations

Retail Tech roles focus on implementing, maintaining, and improving retail technology systems, requiring technical skills and certifications. Retail Associates primarily handle customer service and sales on the shop floor. While Retail Associates work directly with customers, Retail Tech professionals support the infrastructure behind retail operations. Both roles are essential in the retail industry but differ significantly in responsibilities and skill requirements.

What are the key skills and qualifications needed to thrive as a retail tech?

To thrive as a Retail Tech, you need a solid understanding of retail operations, IT troubleshooting, and point-of-sale (POS) systems, often supported by relevant certifications or experience in technology support. Familiarity with retail-specific software, hardware maintenance, and ticketing systems like ServiceNow is typically required. Strong problem-solving skills, clear communication, and customer service orientation help Retail Techs excel in fast-paced environments. These skills ensure smooth retail operations, minimize downtime, and enhance the overall customer experience.
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Retail Tech jobs near you
Infographic showing various Retail Tech job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

VP Omni-Channel Retail Technology

Les Schwab Tire Center

Bend, OR • On-site

Full-time

Re-posted 20 days ago

Les Schwab Tire Centers rating

6.6

Company rating: 6.6 out of 10

Based on 215 frontline employees who took The Breakroom Quiz

237th of 734 rated retailers

Job description

Job Description:
POSITION SUMMARY:
This executive will lead the technology strategy, product vision, and delivery of the platforms that power the end-to-end retail journey-from digital engagement and e-commerce through store operations, point-of-sale, customer loyalty, workforce enablement, and emerging omnichannel capabilities. This role will partner dynamically and cross-functionally with senior business leaders to scale the enterprise from more than 600 locations today to over 1,000 in the coming years.
The ideal candidate thinks first as a customer advocate, second as an operator, and third as a technologist. They are obsessed with understanding customer and associate needs, identifying friction in the experience, and leveraging technology to create simple, scalable, and differentiated solutions. The successful candidate will possess a rare combination of customer-centric thinking, operational discipline, business acumen, and technology leadership.
They will be expected to build and lead high-performing teams, and drive measurable business outcomes including, for example, improved customer conversion, and targeted returns on investments.
PRIMARY RESPONSIBILITIES/FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities.
Enterprise Leadership & Operating Model Co-Authorship
  • Partner Retail Operations leadership to redefine cross-functional collaboration, establish shared KPIs, and eliminate IT/Operations silos.
  • Own the comprehensive business case and capital allocation for major retail technology investments, translating tech spend directly into measurable P&L outcomes.
  • Drive enterprise prioritization and collaborate with change leadership to ensure major technology rollouts include strict field readiness, communication, and store-level training loops.

Customer & Store Associate Experience Optimization
  • Drive seamless omnichannel experiences spanning e-commerce, mobile applications, customer communications, and loyalty/CRM platforms.
  • Execute operational excellence by optimizing store associate micro-workflows, reducing transaction steps, and eliminating front-line system friction.
  • Align on and meet operational service level targets spanning stability, performance, support, and scalability.

Omnichannel Product Strategy & Experimentation
  • Establish a structured "sandbox" framework to safely pilot emerging technologies (e.g., automation, AI capabilities) in select stores using a fast-fail approach before enterprise scaling.
  • Transition technology teams from a feature-delivery mindset to a data-driven mindset, ensuring clear definitions of operational ROI.

Technology Delivery, Vendor Governance & Talent Development
  • Lead high-performing engineering, product management, and support teams to deliver reliable, secure, and highly scalable enterprise platforms.
  • Shape the external vendor ecosystem, determining when to build, buy, or partner, while managing risk and holding partners accountable to business outcomes.
  • Build leadership depth within the IT organization, actively mentoring future technical and product leaders to support long-term talent succession.

MINIMUM EDUCATION & SKILLS REQUIRED
Educational/Experience Requirements:
  • 15+ years of progressive leadership experience managing large-scale retail technology, digital, or omnichannel portfolios.
  • Proven track record of scaling technology organizations and architectures during periods of rapid, multi-location geographic growth (600+ locations).
  • Demonstrated success leading enterprise-scale digital transformation initiatives and modernizing legacy retail environments without creating operational discontinuity.

Required Technical Skills/Knowledge:
  • Deep functional knowledge of modern retail technology platforms, including Point of Sale (POS), customer journey orchestration, workforce enablement tools, inventory visibility systems, and CRM infrastructure.
  • Expert-level experience establishing contemporary product management, agile delivery, and customer-centered design disciplines within an engineering organization.

General Knowledge and Abilities:
  • Bilingual Leadership Capabilities: Exceptional ability to debate technical system architecture with engineers, and seamlessly translate those concepts into financial terms (gross margin, customer lifetime value) for executive and board-level discussions.
  • Strong business and financial acumen with an owner's mindset; highly comfortable using data to challenge conventional thinking and influence cross-functional peers who do not report to them.
  • A "Design Thinking" practitioner who prioritizes empathy for the end-user.

Physical Requirements:
  • Ability to sit, stand, and operate standard office equipment for extended periods.
  • Ability to travel frequently to retail store locations, corporate offices, and field operations to observe customer and associate interactions firsthand.

Work Environment:
  • Primary work performed within a professional corporate office environment.
  • Requires regular field exposure within active retail store environments to audit technical performance and workflow execution.

This job description is not all inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.

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