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How much do retail service manager jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for retail service manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is the hourly rate for a store manager?

The hourly rate for a retail service manager typically ranges from $20 to $35 per hour, depending on experience, location, and the size of the store. Many store managers are salaried employees, but those paid hourly usually work 40 hours per week and may receive overtime pay for additional hours.

What is the difference between Retail Service Manager vs Retail Store Supervisor?

AspectRetail Service ManagerRetail Store Supervisor
ResponsibilitiesOversees customer service, staff training, and service quality across multiple departments or locationsManages daily store operations, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes certifications in retail or business managementRequires retail experience, leadership skills, and often a high school diploma or equivalent
Work EnvironmentCorporate or multi-store settings focused on customer experience and service standardsSingle retail store environment with direct customer interaction

The Retail Service Manager focuses on maintaining high customer service standards across multiple locations, while the Retail Store Supervisor manages daily store operations and staff within a single store. Both roles require retail experience, but the Retail Service Manager typically has broader responsibilities and may need additional management credentials.

What cities are hiring for Retail Service Manager jobs? Cities with the most Retail Service Manager job openings:
What are the most commonly searched types of Retail Service jobs? The most popular types of Retail Service jobs are:
What states have the most Retail Service Manager jobs? States with the most job openings for Retail Service Manager jobs include:
Retail Service Manager jobs near you
Infographic showing various Retail Service Manager job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 65% Full Time, 27% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.
Retail Service Specialist

Retail Service Specialist

O'Reilly Automotive

Grand Forks, ND • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,820 frontline employees who took The Breakroom Quiz

535th of 713 rated retailers

Job description

Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

Essential Job Functions

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired:

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.

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