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Retail Service Manager Jobs (NOW HIRING)

American Trailer Sales

Retail Service Manager

Boise, ID · On-site

Exempt Lead a High-Performing Service Team We are seeking an experienced and customer-focused Retail Service Manager to lead the daily operations of our service department in Boise, Idaho. This role ...

Boulevard Tire

Retail Service Manager

Deland, FL · On-site

$60K - $65K/yr

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager. This ... retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of ...

Boulevard Tire

Retail Service Manager

Orange City, FL · On-site

$60K - $65K/yr

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager. This ... retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of ...

Boulevard Tire

Retail Service Manager

Orange City, FL · On-site

$60K - $65K/yr

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager ... retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of ...

Boulevard Tire

Retail Service Manager

Deland, FL · On-site

$60K - $65K/yr

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager. This ... retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of ...

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Retail Service Manager information

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How much do retail service manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail service manager in the United States is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Retail Service Manager vs Retail Store Supervisor?

AspectRetail Service ManagerRetail Store Supervisor
ResponsibilitiesOversees customer service, staff training, and service quality across multiple departments or locationsManages daily store operations, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes certifications in retail or business managementRequires retail experience, leadership skills, and often a high school diploma or equivalent
Work EnvironmentCorporate or multi-store settings focused on customer experience and service standardsSingle retail store environment with direct customer interaction

The Retail Service Manager focuses on maintaining high customer service standards across multiple locations, while the Retail Store Supervisor manages daily store operations and staff within a single store. Both roles require retail experience, but the Retail Service Manager typically has broader responsibilities and may need additional management credentials.

How much do retail service managers earn?

Retail Service Managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the retail operation. They often oversee customer service teams, manage daily operations, and may receive performance-based bonuses.

What does a retail service manager do?

A retail service manager oversees daily store operations, manages staff, ensures customer satisfaction, and handles service issues. They often use point-of-sale systems, develop staff training, and implement policies to improve sales and service quality.

What cities are hiring for Retail Service Manager jobs?

Cities with the most Retail Service Manager job openings:

What are the most commonly searched types of Retail Service jobs?

The most popular types of Retail Service jobs are:

What states have the most Retail Service Manager jobs?

States with the most job openings for Retail Service Manager jobs include:

What are popular job titles related to Retail Service Manager jobs?

For Retail Service Manager jobs, the most frequently searched job titles are:

Retail Service Manager jobs near you
Infographic showing various Retail Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,574 per year, or $22.9 per hour.

Retail Service Manager

Boise, ID • On-site

American Trailer Sales
See more jobs at American Trailer Salesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Oversee trailer repair operations, including scheduling repairs, managing parts inventory, and ensuring quality standards.

  • Serve as the primary contact for customers, communicating repair status and resolving service issues.

  • Lead, train, and develop the service department staff to achieve performance goals and foster a high-performance culture.

Job description

Location: Boise, Idaho
Employment Type: Full-Time
FLSA Status: Exempt

Lead a High-Performing Service Team

We are seeking an experienced and customer-focused Retail Service Manager to lead the daily operations of our service department in Boise, Idaho. This role is responsible for overseeing trailer repair operations, managing customer relationships, driving service and parts sales, and ensuring every customer receives an exceptional experience from check-in through delivery.

The ideal candidate combines strong leadership skills, operational excellence, sales ability, and a commitment to quality workmanship. If you thrive in a fast-paced environment and enjoy developing teams while delivering outstanding customer service, we'd like to hear from you.

What You'll DoService Operations
  • Coordinate and schedule trailer repairs to ensure timely completion.
  • Manage repair parts ordering and inventory to support efficient workflow.
  • Tag, organize, move, and track trailers throughout the service process.
  • Review and approve repair estimates for accuracy and profitability.
  • Ensure all completed work meets company quality standards before customer delivery.
  • Establish and maintain shop safety standards and procedures.
Customer Experience
  • Serve as the primary point of contact for customers throughout the repair process.
  • Communicate repair status, timelines, and recommendations clearly and professionally.
  • Resolve customer concerns and escalated service issues promptly.
  • Build long-term customer relationships through exceptional service.
Sales & Performance
  • Sell service work, maintenance programs, and parts to customers.
  • Drive department revenue and profitability.
  • Monitor key performance indicators including:
    • Labor sales
    • Parts sales
    • Gross profit
    • Shop productivity
    • Customer satisfaction
    • Repair turnaround time
  • Identify opportunities to improve operational efficiency and customer experience.
Leadership & Team Development
  • Recruit, train, coach, and develop service department staff.
  • Conduct performance reviews and provide ongoing feedback.
  • Foster a positive, accountable, and high-performance culture.
  • Work collaboratively with sales and store personnel to support overall business objectives.
QualificationsRequired
  • 3+ years of management experience in service, retail, dealership, customer service, or related industry.
  • Demonstrated success leading teams and achieving performance goals.
  • Strong communication, customer service, and relationship-building skills.
  • Excellent organizational and multitasking abilities.
  • Experience with quoting repairs, scheduling work, and managing workflow.
  • Proficiency with Microsoft Office and business software systems.
Preferred
  • Bachelor's degree in Business, Retail Management, or a related field.
  • Experience in the trailer, RV, automotive, powersports, or equipment dealership industry.
  • Knowledge of trailer repair processes, service operations, and parts management.
  • Bilingual in English and Spanish preferred.
  • Proven sales and profit management experience.
Benefits

We offer a competitive compensation package including:

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Employee Assistance Program
  • Life Insurance
  • Disability Insurance
  • Career Growth Opportunities
  • Ongoing Training and Development
Join Our Team

If you're a customer-focused leader who can drive service excellence, develop people, and grow department revenue, we encourage you to apply today.