ZipRecruiter

Log In

1

Retail Service Manager Jobs in Raleigh, NC (NOW HIRING)

next page

Showing results 1-20

All JobsRetail Service JobsRetail Service Manager JobsRetail Service Manager Jobs in Raleigh, NC

Retail Service Manager information

See Raleigh, NC salary details

$11

$22

$34

How much do retail service manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail service manager in Raleigh, NC is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.91 per hour, depending on experience, location, and employer.

What is the difference between Retail Service Manager vs Retail Store Supervisor?

AspectRetail Service ManagerRetail Store Supervisor
ResponsibilitiesOversees customer service, staff training, and service quality across multiple departments or locationsManages daily store operations, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes certifications in retail or business managementRequires retail experience, leadership skills, and often a high school diploma or equivalent
Work EnvironmentCorporate or multi-store settings focused on customer experience and service standardsSingle retail store environment with direct customer interaction

The Retail Service Manager focuses on maintaining high customer service standards across multiple locations, while the Retail Store Supervisor manages daily store operations and staff within a single store. Both roles require retail experience, but the Retail Service Manager typically has broader responsibilities and may need additional management credentials.

How much do retail service managers earn?

Retail Service Managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the retail operation. They often oversee customer service teams, manage daily operations, and may receive performance-based bonuses.

What does a retail service manager do?

A retail service manager oversees daily store operations, manages staff, ensures customer satisfaction, and handles service issues. They often use point-of-sale systems, develop staff training, and implement policies to improve sales and service quality.

What cities near Raleigh, NC are hiring for Retail Service Manager jobs?

Cities near Raleigh, NC with the most Retail Service Manager job openings:

Retail Service Manager jobs near you
Infographic showing various Retail Service Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,243 per year, or $22.2 per hour.

Retail Service Specialist

Garner, NC • On-site

O'Reilly Auto Parts
Individual, Family and Community Social Assistance • 10K+ employees
Learn more about O'Reilly Auto Partsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,916 frontline employees who took The Breakroom Quiz

558th of 740 rated retailers

Job description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

What O'Reilly Auto Parts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply