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Retail Service Manager Jobs in Michigan (NOW HIRING)

O'Reilly Auto Parts

Retail Service Specialist

Flint, MI · On-site

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...

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Retail Service Manager information

See Michigan salary details

$10

$19

$30

How much do retail service manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail service manager in Michigan is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Retail Service Manager vs Retail Store Supervisor?

AspectRetail Service ManagerRetail Store Supervisor
ResponsibilitiesOversees customer service, staff training, and service quality across multiple departments or locationsManages daily store operations, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes certifications in retail or business managementRequires retail experience, leadership skills, and often a high school diploma or equivalent
Work EnvironmentCorporate or multi-store settings focused on customer experience and service standardsSingle retail store environment with direct customer interaction

The Retail Service Manager focuses on maintaining high customer service standards across multiple locations, while the Retail Store Supervisor manages daily store operations and staff within a single store. Both roles require retail experience, but the Retail Service Manager typically has broader responsibilities and may need additional management credentials.

How much do retail service managers earn?

Retail Service Managers typically earn an average salary ranging from $45,000 to $70,000 annually, depending on experience, location, and the size of the retail operation. They often oversee customer service teams, manage daily operations, and may receive performance-based bonuses.

What does a retail service manager do?

A retail service manager oversees daily store operations, manages staff, ensures customer satisfaction, and handles service issues. They often use point-of-sale systems, develop staff training, and implement policies to improve sales and service quality.

What cities in Michigan are hiring for Retail Service Manager jobs?

Cities in Michigan with the most Retail Service Manager job openings:

Retail Service Manager jobs near you
Infographic showing various Retail Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,465 per year, or $19.9 per hour.

Assistant Service Supervisor

Madison Heights, MI • On-site

Variety FoodServices
Food Services and Drinking Places • 201 - 500 employees
Learn more about Variety FoodServicesexternal

Full-time

Re-posted 5 days ago

Key responsibilities

  • Support the Service Supervisor in coordinating daily vending, micro market, and automated retail service operations across assigned routes.

  • Monitor route performance to ensure timely restocking, servicing, and equipment maintenance.

  • Lead and motivate field service team members by demonstrating best practices and hands-on problem-solving.

Variety FoodServices rating

6.4

Company rating: 6.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

32nd of 68 rated caterers

Job description

Assistant Service Supervisor

Are you a hands-on leader who thrives in a fast-paced, field-based environment? We are seeking a motivated Assistant Service Supervisor to help drive daily operational excellence across our vending, micro market, and automated retail service teams in the Metro-Detroit area. This is an excellent opportunity for someone with prior Supervisor or Lead experience who enjoys making a direct impact on service quality and team performance.

Job Summary

The Assistant Service Supervisor supports the Service Manager in overseeing daily operations for vending, micro market, and automated retail service routes. This role focuses on ensuring exceptional customer service, efficient route execution, consistent equipment uptime, and strong team performance. The ideal candidate is a problem-solver who leads by example and is comfortable working directly in the field alongside service teams.

Key Responsibilities
  • Support the Service Supervisor in coordinating daily vending, micro market, and automated retail service operations across assigned routes.
  • Monitor route performance to ensure timely restocking, servicing, and equipment maintenance.
  • Lead and motivate field service team members by demonstrating best practices and hands-on problem-solving.
  • Resolve operational challenges quickly, including equipment malfunctions, route delays, and customer service issues.
  • Track equipment uptime and coordinate with technicians or vendors to minimize service disruptions.
  • Collaborate with the Service Supervisor to evaluate team performance and identify opportunities for improvement.
  • Ensure compliance with company policies, safety standards, and quality expectations across all service locations.
  • Communicate proactively with customers and internal stakeholders to maintain high satisfaction levels.
Required Qualifications
  • Prior Lead or Supervisor experience in vending, retail operations, route management, or a related field.
  • Demonstrated ability to lead by example in a fast-paced, field-based environment.
  • Strong problem-solving skills with the ability to address operational issues efficiently.
  • Excellent communication and interpersonal skills for working with both team members and customers.
  • Ability to work independently and manage multiple priorities across service routes.
  • Reliable transportation and willingness to travel to various service locations within the coverage area.
Preferred Qualifications
  • Prior experience supporting or supervising a field service or route-based team.
  • Familiarity with vending, micro market, or automated retail equipment and operations.
  • Experience with route optimization or service scheduling tools.
  • Background in customer service management within a retail or hospitality setting.
Technical Skills
  • Basic proficiency with route management or inventory tracking software.
  • Comfort using mobile devices and applications for real-time service updates.
  • Understanding of vending or automated retail equipment functionality and troubleshooting basics.
  • Strong organizational skills to manage schedules, inventory, and service reports.
Application Information

If you are a motivated, service-driven professional looking to advance your career as an Assistant Service Supervisor, we encourage you to apply. This role offers a competitive salary and the opportunity to make a meaningful impact within our Vending department's field operations team.

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